Carter Ridge Apartments, provo-ut

Brandon the property manager of City View in St. George is terrible. The property and management used to be great. But over the last 6 months it has gone down hill fast. They try to charge you for anything they can think of. They added a fee the day after my auto-payment, without letting me know. Then gave me a $25 fee four days later because I had an unpaid balance on my account. Brandon is terrible at communication and does NOT care about the residents.

I lived at this apartment for two years, always paying rent on time and being a responsible tenant. When the heater broke, I notified the landlord and gave them the required 3 days to fix it under the Utah Fit Premises Act, but it was never repaired. I was forced to heat the apartment using the electric stove and microwave fan, which is completely unacceptable, so I had no choice but to move out. Despite my perfect rental history, the property management group sent my account to collections and even served me with a court summons. If you value fair treatment or professionalism, avoid this management company. They treat tenants as disposable the moment anything goes wrong. REPLY TO THEIR REPLY: Wow thanks for the reply. Would’ve been nice if you would have looked into this before I terminated my lease and you SUED me.

Do not rent from The Revival Apartments if you’re a college student or anyone who values clear communication. We asked to use a cosigner, but were told they don’t accept cosigners and were pushed to go through a third-party program called The Guarantors instead. They told us multiple times in writing that The Guarantors would cover up to one month’s rent and damages, and that we would not have to pay them back (screenshots attached). We paid about $900 at move-in in place of a security deposit and was told this would cover any damages or move-out costs. We had no damages when we moved out, only standard cleaning fees, but now The Guarantors are saying we owe nearly $500 and that reimbursement has always been the case since we “defaulted” (we were told we didn’t have to pay by the Revival) This was never communicated to us at any point, and completely goes against what we were told by The Revival, even though we asked and clarified SEVERAL times. The Revival has since acknowledged their mistake and admitted they did not know this was the policy, but have refused to reimburse us despite misinforming us several times over the course of our lease. The responsible thing to do would have been to refer us to the Guarantors if there had been any shadow of a doubt. Instead, we are here a year and a half later out almost $500. Had we had known this would have been the case, we never would have lived at this apartment. This apartment complex and their management, namely Brooke Denkers, is extremely untrustworthy and dishonest. There are so many hidden fees and nobody at the office knows what they are doing. I wouldn’t recommend it to anyone- I sincerely regret ever living here.

This property management company is AWFUL!!! Do not rent through them! My daughter has moved out of the AVIA Lofts on Parkway exactly one month ago. She has been calling and emailing them for the last month and cannot get ahold of anyone. They will not return her emails and they will not return her calls. She cant get her security deposit back because she can't get in touch with anyone. SO IF YOU WANT YOUR SECURITY DEPOSIT BACK, DO NOT RENT THROUGH THEM BECAUSE YOU WON'T BE ABLE TO GET AHOLD OF ANYONE!!!

At property owned by this company in Indiana, I live in a 300 sqft studio apartment that costs 925 a month. On my previous 13 month lease, there was a $100 late fee with a grace period until the 5th. Now, upon resigning, I notice that there is a $200 late fee with a grace period until the 3rd. I get paid twice a month. The 5th and the 22nd. Effectively, all this has done is take food out of my disabled partners and 5 month old daughters mouths. I talk to the leasing office, they say sorry, we know your situation has been rough, but it was up to corporate. So, corporate, thank you. Thank you for absolutely destroying my child's first Christmas and any ability to buy groceries for the month.