Brittany Apartments, provo-ut

This place is a joke. 4 parking spots for 6 apartments. Had to park in the lot connected, got towed. Also, have to walk 20 minutes to do laundry. I was told rent would be 450, but is 550. You serious? -my brother

It’s okay for the price, but it was way better a few years ago. I came here because I heard good things about management and the living situation a while back, but since being here it’s been disappointing to say the least. Cleaning checks are abnormally brutal compared to other places I’ve been in, but the place is so old that it’s covered in grime. The walls are made of dorm-style brick, so they’re incredibly difficult to clean or decorate with. Windows blinds are cheap and break easy, and in the lease we’re not allowed to replace the shower curtain?? The doors are fob only, and since the fob is on your phone you can’t get in if your phone dies while you’re out. About 70% of residents just moved out, and I’m starting to see why. If you’re looking for somewhere with up-to-date anything, I wouldn’t recommend moving in since there’s plenty of places cheaper with nicer apartments around.

I wouldn’t bother cleaning for the final cleaning check. They fail everybody. I flew in to help my son clean. We cleaned for 12 hours and my son is not a dirty person to begin with. They failed us anyway. They don’t assign cleaning jobs to individuals (like most apartments do in Provo) and so we had to do all the jobs of all the roommates. I personally cleaned some of the stuff they said their cleaners had to clean and can personally vouch that it was cleaner than it had ever been.

There should be an option for 0 stars. The management is simply not tenant friendly. They look for every way to charge you extra fees, and they have overbearing rules posted around the apartment as if their tenants were ten years old. They are not easy to work with at all. They charged me and my roomates $75 for failing the final cleaning check (our apartment was very clean), and many other clean apartments. For some reason they are having trouble filling spots. I wonder why.

I would not recommend living at the Brittany. The location is okay (depending on where you spend most of your time on campus), the bedrooms are larger than average, and there is a lot of closet space and other cabinetry (beds are built into the floor though, so don't expect to be able to loft it and store anything large). The pool is also okay (ugly but not disgusting), but there is no hot tub or anything open during the school year so that's a perk only for the summer. Basement lounge is decent- large and easy to reserve for parties. Ward is decent (but most wards here are anyways). I actually think the maintenance people are above average- they respond quickly and get the job done. If you sign early enough and are tight on cash, this could maybe be an economical solution for you. However, they increase their prices with occupancy (???), just deliberately trying to scam people who are later to the signing game. Let's move on to the cons: 1. Laundry room is incredibly expensive ($5 per load), at least one machine is always broken, and the room has annoying hours. 2. Parking is a NIGHTMARE. They give out an unlimited number of passes for an EXTREMELY small lot- you WILL NOT get a spot past 8pm. 3. This is the LOUDEST place to live imaginable. The AC/heat is SO LOUD and it doesn't even work well. If you close any of the room doors or the door to the living room, those areas heat up FAST. The doors and floors and extremely squeaky and the walls are paper thin. I can hear every word my neighbors on either side and ABOVE me say. 4. These apartments are so old and run down. Cinderblock walls, musty smells, crappy carpet, ugly cheap dorm furniture, wood built-ins that are falling apart and will splinter you if you touch them. Like I said, the bedrooms are a decent size, but the single bathroom is cramped (and only has 1.5 outlets for a double vanity??) and the living room is very small. The kitchen is very small with almost zero counter space and minimum cabinet space- the pantry is in the hallway with the bedrooms for some reason?? The blinds are disgusting, falling apart, and basically nonfunctional. I don't think management is cruel, but they are power hungry. Lots of rules that make no sense (nothing allowed on the outside of your door- if someone leaves you a note they will email you the next day to take it down immediately, no plants, no "outside furniture"???). Last year, they confiscated all of the vacuum cleaners that came with our units claiming they wouldn't be providing them anymore, and then sent out an email a week or two later announcing that they were SELLING OUR OWN VACUUMS BACK TO US. Incredibly punitive with cleaning checks- you will move into a disgusting apartment, leave it better than you found it, and they will charge you $50-100 for a "reclean fee" during move out week. I have never heard of anyone passing the final cleaning check. They'll charge you extra to "clean" the carpets twice a year (used to be three times a year, they just reduced the frequency and kept the same overall price!)- AKA just spray them with chemicals and you'll have wet, dirty carpets for a few days. They also recently consolidated to one shared wifi network, so now we get to pay the same price for slower wifi. You can find somewhere that is larger, much more updated, has better amenities, in the same good location, and is the same price or cheaper. They don't have a great retention rate here, made obvious by the email we get every week since about March offering us Amazon giftcards if we refer someone who signs, or begging us to renew our contract because "spots are filling up fast" (hint: if it's almost July and you still have enough spots that you're sending that email, they are not going fast), or even to sign at any of the many spots in the other complexes they own. Essentially, this place is a dump made overpriced because they are desperately trying to make up money for the fact that they can't keep anyone living there.