Brittany Apartments, provo-ut

I would not recommend living at the Brittany. The location is okay (depending on where you spend most of your time on campus), the bedrooms are larger than average, and there is a lot of closet space and other cabinetry (beds are built into the floor though, so don't expect to be able to loft it and store anything large). The pool is also okay (ugly but not disgusting), but there is no hot tub or anything open during the school year so that's a perk only for the summer. Basement lounge is decent- large and easy to reserve for parties. Ward is decent (but most wards here are anyways). I actually think the maintenance people are above average- they respond quickly and get the job done. If you sign early enough and are tight on cash, this could maybe be an economical solution for you. However, they increase their prices with occupancy (???), just deliberately trying to scam people who are later to the signing game. Let's move on to the cons: 1. Laundry room is incredibly expensive ($5 per load), at least one machine is always broken, and the room has annoying hours. 2. Parking is a NIGHTMARE. They give out an unlimited number of passes for an EXTREMELY small lot- you WILL NOT get a spot past 8pm. 3. This is the LOUDEST place to live imaginable. The AC/heat is SO LOUD and it doesn't even work well. If you close any of the room doors or the door to the living room, those areas heat up FAST. The doors and floors and extremely squeaky and the walls are paper thin. I can hear every word my neighbors on either side and ABOVE me say. 4. These apartments are so old and run down. Cinderblock walls, musty smells, crappy carpet, ugly cheap dorm furniture, wood built-ins that are falling apart and will splinter you if you touch them. Like I said, the bedrooms are a decent size, but the single bathroom is cramped (and only has 1.5 outlets for a double vanity??) and the living room is very small. The kitchen is very small with almost zero counter space and minimum cabinet space- the pantry is in the hallway with the bedrooms for some reason?? The blinds are disgusting, falling apart, and basically nonfunctional. I don't think management is cruel, but they are power hungry. Lots of rules that make no sense (nothing allowed on the outside of your door- if someone leaves you a note they will email you the next day to take it down immediately, no plants, no "outside furniture"???). Last year, they confiscated all of the vacuum cleaners that came with our units claiming they wouldn't be providing them anymore, and then sent out an email a week or two later announcing that they were SELLING OUR OWN VACUUMS BACK TO US. Incredibly punitive with cleaning checks- you will move into a disgusting apartment, leave it better than you found it, and they will charge you $50-100 for a "reclean fee" during move out week. I have never heard of anyone passing the final cleaning check. They'll charge you extra to "clean" the carpets twice a year (used to be three times a year, they just reduced the frequency and kept the same overall price!)- AKA just spray them with chemicals and you'll have wet, dirty carpets for a few days. They also recently consolidated to one shared wifi network, so now we get to pay the same price for slower wifi. You can find somewhere that is larger, much more updated, has better amenities, in the same good location, and is the same price or cheaper. They don't have a great retention rate here, made obvious by the email we get every week since about March offering us Amazon giftcards if we refer someone who signs, or begging us to renew our contract because "spots are filling up fast" (hint: if it's almost July and you still have enough spots that you're sending that email, they are not going fast), or even to sign at any of the many spots in the other complexes they own. Essentially, this place is a dump made overpriced because they are desperately trying to make up money for the fact that they can't keep anyone living there.

I lived at the Brittany from September 2024 to June 2025 and was pretty disappointed with my time here. I can confidently say I would not recommend living here. Apartments have cinderblock walls, cheap amenities, gross carpet, and rickety kitchen cabinets. The most disappointing part is the management of these properties. You will be charged for e v e r y t h i n g that you do or don’t do. Management is unwilling to work through false charges with tenants and unhelpful—seems to care about charging extra fees to each roommate more than creating a good college living space for students. The cost is not worth it, and utilities are always higher than projected in the contract. I’d suggest living elsewhere.

Don't live at these dumpy apartments. My Daughter has lived there 2 years now. The units are very small and outdated. No matter how much you clean, they still ding you and charge you for cleaning fees. The carpets are old. The bathrooms are nasty. They desperately need s paint job. Plus they smell old. I personally helped clean my daughters apartment and inspected everything after she was done. I used to be a a janitor, so I know how to clean. They still charged her cleaning fees. My daughter reserved the main rec room for her roommates birthday. Yes a couple of the friends were climbing on stuff, which they shouldn't have done.They didn't damage anything. Brittany management charged her a cleaning fee for both scuff marks left by pool cues and silly string. The scuffs have always been there and she didn't have silly string at her party. The management and ownership are not honest. DON'T LIVE HERE.

I would not live here again. I chose this place for the fall/winter contract which was not worth it at all. It didn't make much of a difference money wise and I would rather have a nicer place and sell my contract than pay more, shorter term for this place. I ended up paying around $600 a month with utilities excluding laundry which was about $4-$5 each time for one load since the dryers never dried my clothes in one go. This total also excludes the carpet cleanings we had to pay for twice on the super crusty, ripped carpet. It is not renovated at all and the bathroom was so crammed. In my floor plan we only had one sink. If I got home after 9:00, parking was completely full and I had to park several blocks away. When I moved in there were highlighters, chapstick, and a little brush on the floor between the bed and the desk (definitely was not professionally cleaned). When I moved out, I spent a very long time thoroughly cleaning and was failed and charged $17, which I wonder if they'll even put towards cleaning the place for the next tenants because that was not the case when I moved in. The walls are thin both inside and outside, the AC was super loud, and the floors squeaked badly. While everything is outlined in the contract, the management had some random, strict rules. The three positive things I would say is that maintenance was super quick, cleaning checks are not very often, and the rooms are a pretty good size. Maybe it would be worth the monthly price if you got the year contract instead but I do not recommend the semester based one.

The biggest issue with these apartments is how old everything is. The apartment had recurring problems, and even though maintenance came out multiple times, the same issues kept happening. It felt like a temporary patch rather than real repairs. The unit I stayed in for the last six months also had a constant bad smell that never really went away and the parking was always a hassle. Also, no matter how clean the apartment is you’re likely to get charged a cleaning fee.