Amanda Knight Hall, provo-ut

Avoid renting an apartment/condo managed by this company at all costs! My children have lived in 3 different complexes managed by them and every one was terrible! Our bad for continuing to give them another chance. They lure you in with what looks like a cheaper rent price. Then you find out there are several "extras" added on to your rent price each month. There is a "utility fee", a "resident benefit package", (no one knows what that really is), an internet fee, a gas fee and an electric fee added to your base rent charge each month. Why not include the first 3 fees (that are the same each month) in the up front rent cost? Hmm, maybe to trick/confuse students who are new at renting and don't understand everything about a contract. Yes, yes, I know it is all in the contract, but what student really understands all that? Then when it is time to move out, they charge you a "refresh fee" and a "cleaning fee", taken out of your deposit. Yes, it is stated in the contract as well. Those fees amount to thousands of dollars for each building. I might be okay with the fees if we ever saw anything clean or refreshed when we moved in. The units we rented were far from the type of clean that kind of charge would indicate, always with something broken or damaged in them. Trying to get anything fixed was a joke. As far as the "refresh fee"....the only thing we ever saw refreshed was the aspen ridge management office and I'm assuming the pockets of the owners. That money certainly never goes back into the buildings. They are embarrassingly old, outdated and one of the parking garages was full of trash all year long. They even charge you for light bulbs (that were burned out when you moved in)! When you call the office to try to talk to someone, they are very rude and short with you. The person you need to talk to is "never there" and no can can seem to answer the questions you have. I'm sure they are probably tired of all the people calling to complain about their units. The last time I called, I was hung up on - on purpose. Overall, I wish I could give this company 0 stars. I would strongly caution anyone from renting with them!

I stay away from writing reviews because I think they're too pretentious for me, but I genuinely felt like I was doing the wrong thing by not writing a review to warn people, which should tell you how bad this company really is. Firstly, hidden fees every where and they add up quick. They also take out 20 dollars a month from your security deposit that is non refundable for a "cleaning fee" (Not once did they do anything of the sort but whatever) which is not to be confused with the "refresh fee" at the end of the lease which is 50 dollars off your deposit. So already that's 290 dollars off your 500 dollar deposit without even doing anything damaging to the property. If you decide for whatever reason to sign a lease under these people, get ready for 3 tours a week of your apartment! No I am not kidding. The amount of random people that were coming into my apartment was actually ridiculous. They always "tell" you when they're going to be there in advance technically I guess but It's like the night before and they're coming at 8 in the morning and you can't say no. I am particularly frustrated with this aspect because one time a tour was happening at my house very early that I had forgotten was happening and I was changing in my room as one does, and a group of total strangers opens my room door completely unannounced while I am half naked. Of course I'm frustrated to I call the company ( They don't answer a shocker I know) and also leave a very angry email because actually what the hell. They answer me days later and say you have to email the leasing email or whatever. No response. Cool. This company is taking advantage of people and they know it. I would question how they are still in business but I know exactly why: They're making bank off of poor college kids through countless hidden fees with arbitrary reasonings for said fees. DO NOT LIVE AT ANY OF ASPEN RIDGE'S PROPERTIES.

One of the worst management companies EVER. You move in and the unit is dirty and broken, and they charge YOU for the maintenance. On top of that, they charge a monthly “residents benefit package” fee of $30. What is the fee for? You would think amenities like a pool, clubhouse, or lounge. NOPE! It’s just so you can pay your rent online I’m sure. Moving out isn’t any better. They charge ridiculous fees like a $50 “refresh” fee to clean the apartment after you just spent HOURS and hours of time cleaning it. Yet they require you to have it “white glove” clean. Why even clean it then if you are going to charge regardless? Really doesn’t make sense. Aspen Ridge finds any way to take poor college students’ money.

Only two stars so it’s harder to remove. You get negative stars. In what world do you have someone pay a $1400 deposit (not even expecting it all back) and give back only $300 because you decided to charge $200 cleaning fee(my unit wasn’t even cleaned when we moved in), $200 carpet cleaning, $300 to fix the fan from the AC and heat that DIDNT EVEN WORK APPARENTLY FOR THE YEAR WE LIVED THERE, oh but here’s the kicker. Yall are charging almost $400 for PAINT TOUCHUPS. PAINT! TOUCHUPS!? Oh and not to mention you guys make us pay HOA fees for your landscapers to not once salt or scrape the sidewalks or stairs, and they would rather mow the same patch of lawn and blow dust on peoples cars for legitimate 8 hours a day. These guys left ROOFING on the side of the building in the flowers for weeks. I have photos! I can’t get over the fact that we paid for ac and heat and it didn’t even work the whole time. And that we had no idea because it made the awful sound the whole time we lived there. Here we thought it was just loud and crappy HVAC. But nope. It was broken apparently and we had to foot that bill.

I would strongly discourage anyone from renting a property managed by Aspen Ridge Management. My experience with them has been incredibly frustrating from start to finish. Communication was consistently poor, and getting clear answers or timely responses was a challenge. Whenever I called with questions or concerns, the staff was often rude and dismissive over the phone instead of being helpful or professional. As a tenant, it felt like my concerns were treated as an inconvenience rather than something that deserved attention. Overall, living in a property managed by Aspen Ridge has been a nightmare. If you’re considering renting somewhere they manage, I would recommend looking elsewhere if you have the option. There are plenty of management companies that treat their tenants with much more respect and professionalism.