Chestnut Commons, providence-ri

I moved here in May 2025. The building changed ownership and property managers in Dec 25 / Jan 26.. not sure the exact month.. but a major decline in quality since early 2026 for a premium priced building. I’m not a complainer, but, I have had to reach out to the management company on a few issues in 2026. The elevator inspection certificate date is May 6, 2025. Management told me it was inspected recently when I inquired in June 2026 but they are saying it takes 3-4 months to get the new certificate. I guess so… and I guess we are days away from 4 months. Last year, the posted certificate was updated almost immediately. The construction in the mailroom / lobby seems to have stopped, but, not sure. I had to raise a complaint about the mailroom and lobby in early 2026 as well. I have houseguests coming this evening and it would be too embarrassing to take them to the rooftop deck. I did not reach out to management on this yet.. but this is all basics and common sense in managing a building or anything for that matter. This might be fine for an undergrad or maybe grad student.. not sure if it’s for anyone else. Also, there are recent news articles about the building. Here are some random pictures of the common spaces taken today.

Chestnut Commons is a beautiful building in a great location, especially convenient for JWU students. The apartment itself was well designed, safe, and comfortable, and I never had any concerns about the property’s security or overall upkeep. However, the management team was very difficult to reach. Phone calls, voicemails, and emails often went unanswered, making it frustrating to resolve even simple issues. For the high rent, I expected better communication and support. Another concern was the noise level. People walking by late at night were often loud, and it seemed the walls and windows offered little sound insulation. You can hear almost everything from outside, which made it hard to study and or relax. Overall, the building and location are excellent, but the lack of responsiveness from management and poor soundproofing made the experience disappointing. With stronger communication and better noise control, this could truly be an exceptional place to live.

I had a great experience living here the last two years. Location is great, walking distance to everything downtown. The apartments have new, quality appliances and build and the maintenance staff is very friendly, responsive and on-site every week day. Brittany, the property manager is very helpful, responsive and delightful to deal with.

The worst part is that bin collection is always around 5:30am. The trash is deposited directly in the parking lot, which is extremely close to the windows of the majority of units. It usually takes longer than 10 minutes and the noise level is intolerable. I doubt anyone could sleep during that time. We have complained numerous times but management has always stated they have no control over this. The garbage truck has to come twice a week and they wouldn’t place the bins on better place, we must accept that. Definitely a place that causes insomnia and headaches.

It’s literally the worst management team I have ever experienced. It was largely unavailable during the whole year I lived there. The only time they would email you was when your lease gonna end and they told you to get out. Then, they sent your security deposit to an address that you didn’t even give them in the first place. It’s awful.