HERE Pittsburgh, pittsburgh-pa

Parents and students beware. Management does not take urgent maintenance seriously. My daughter’s apartment had water actively seeping up through the floorboards, and the staff ignored the issue until we physically brought wet towels in the leasing office to prove it. It has now been 46 days of displacement. While they credited the rent, they continually push back the move in date with excuses about contractors. The stress and lack of communication have deeply impacted her semester. Look elsewhere for reliable housing.

I strongly caution anyone considering renting from this management company, particularly because of how they have handled move-out charges and refused to provide documentation supporting them. My husband and I took over the final two months of another tenant’s lease through a relet that was handled entirely by the apartment management company. We were told an inspection would take place before we moved in. When I arrived, the apartment was absolutely filthy and clearly had not been properly turned over. Items from the previous tenant were still throughout the unit, including a shower caddy, toilet brushes, a box of Kleenex, a Roku remote, 2 hangers, a bathroom trash can, and extra rolls of toilet paper. There was also pre-existing damage to the couch and marks on the walls. Most concerning, pieces of tape had actually been placed next to some of these areas, making it appear that the damage had already been identified during an inspection before we moved in. I will fully acknowledge that I did not complete the move-in condition form. There were no major functional issues with the apartment, and at the time, my daughter was in the NICU, which was the entire reason we needed this short-term apartment in the first place. My focus was understandably elsewhere. I accept responsibility for not completing that form. What I do NOT accept is being charged approximately $650 for damage and items that were already in the apartment when we took possession, including charges to remove the previous tenant’s belongings. If the apartment was inspected before our move-in as represented, there should be documentation showing its condition at that time and the items should have been removed. I have images of the unit upon move in that management refuses to review. I have repeatedly asked management for a copy of the prior tenant’s move-out inspection so we can establish what condition the unit was in before we took possession. They have refused to provide it. I also asked for another copy of the move-in condition form so I could review exactly what language and terms were provided to us. They have refused to provide that as well. They also will not discuss the matter with me over the phone and will communicate only by email. So we are being charged hundreds of dollars for pre-existing damage and for removing belongings that were left behind by the previous tenant, while the management company simultaneously refuses to provide the inspection documentation that could establish who was responsible for those conditions. If the company has records showing that the couch was undamaged, the walls were unmarked, and these miscellaneous items were not present immediately before we took possession, I would be more than willing to review them. That is exactly what I have been asking for. Instead, they have chosen to charge us and withhold the documentation we have requested. For anyone considering renting here: photograph and video every inch of your apartment the moment you receive the keys, document every single item left behind, and do not assume that because management says an inspection was completed that you will not later be held financially responsible for conditions that existed before you moved in. This experience has been incredibly disappointing, and the lack of transparency in resolving it has been even worse. *Becase I can't repsond to management's repsonse to me, I will add it here. I never said management refused to review my dispute. I said management refused to provide proof of the prior tenant's move out inspection and refused to look at my photos of the apartment with timestamps showing the items were in the unit upon move in. (Remember, we are talking about an attached shower caddy, a few rolls of toilet paper, a small bathroom garbage can. There was no way for me to know that these were not to come with the unit.) $650 was after $150 was removed due to management allowing two items (a desk and clothes rack) to remain. The charges started at $800.

I have lived at HERE Pittsburgh for over a year, and the internet service has consistently been one of the most frustrating parts of living here. The Wi-Fi is included in the rent, so residents cannot simply choose their own provider. Unfortunately, the connection is slow, unreliable, and outages happen far too frequently — in my experience, at least a couple of times per month. This has had real consequences. During an important job interview, the internet suddenly went down and it took me almost 10 minutes to reconnect using my phone hotspot. The interviewer was understandably unhappy with the delay. I am also a student, and outages have forced me to leave my apartment during midterms just to work on projects that require my desktop computer. I now pay an additional ~$50/month for hotspot data because I simply cannot trust the apartment Wi-Fi to work when I need it. What frustrates me even more is how management handles the problem. I finally filed a formal complaint after dealing with this for a long time, explaining the repeated outages, the impact on my interview and schoolwork, and the extra money I have to spend on mobile data. Their response essentially said that Synergy manages the network, HERE cannot control their repairs, and residents should contact Synergy for more information. That completely missed the point of my complaint. I wasn’t asking when this particular outage would be fixed. I was asking what HERE plans to do about a service that has been unreliable for such a long time. I have contacted Synergy dozens of times over the past year. If the provider repeatedly cannot offer reliable service, why does management continue to treat this as solely Synergy’s problem? Residents did not choose this provider. Why not seriously consider another provider or give residents the option to choose their own service? My rent has increased from around $2,200 to $2,300, yet in 2026 I still need to keep a paid cellular hotspot available because I never know when my apartment will lose internet again. I understand that occasional outages happen to every ISP. What I do not consider reasonable is having the same reliability problem repeatedly for more than a year, while complaints about the long-term issue are answered by simply redirecting residents back to the same provider. I hope HERE eventually treats this as a long-term service problem rather than just another individual outage that requires another apology and another call to Synergy.

In light of current events, I am worried about the safety of my child at HERE. My child has complained about the safety precautions this building has taken for several months. Guard on property only during weekends. He has seen has seen random people come in behing another resident to sit in the lobby or use the gym/bathroom. A group of children ran into the gym and began running and yelling before another resident kicked them out. He called to tell management that there was a homeless man laying on the chairs behind the building and there seemed to be zero urgency because they weren’t bothering anyone. In the same area, plenty of trash since it is open to the public. The property shares a trash can with chipotle and the smell from the trash rooms and elevator is absolutely horrid. You would think management would care more about resident safety and cleanliness.

Come on guys, really? Another internet (WiFi) outage? I just went through my email and counted and from what I can tell, we have now had SEVEN internet outages over my less than 1 full lease year of stay with them (that is approximately 1 every month). It often goes out on the weekends too, and when it does, it is gone for the entire weekend. With the huge amounts in rent they charge and a $100 increase in rent next year, you'd think they could at least get a reliable and better internet service provider. We are 1 week away from final exams and I got homework and projects to do and exams to study for, and now the internet is gone so I need to either use my hotspot or spend the entire day outside my room to find a spot to study. Seriously, please get a better ISP and figure something out about this issue.