University Village - Philadelphia, philadelphia-pa

I had a great experience speaking with Nathan. He was friendly, professional, and communicated clearly throughout the entire process. It’s rare to come across someone who combines such a positive attitude with strong attention to detail, and it really made a difference. Nathan’s good nature and reliability stood out right away. He made everything feel smooth and stress-free, and I always felt confident that things were being handled properly. He’s definitely an asset to the company, and someone I would trust without hesitation. Highly recommend

First of all, the show room is of a distinctly better quality than literally any other room on the premises. It is simply not reflective of the (lack of) quality of the other facilities. Secondly, the staff is lazy. They're bothered to help you with anything, and regularly make mistakes impacting maintenance, package delivery, and rent withdrawal. The cleaning done between tenants was awful, and the painters applying the landlord special got paint on most of the furniture that comes in the units. It costs almost $6 to do one load of laundry, and I was straight up lied to when I asked the guy giving me my tour what the utilities were on average. This is a mid-tier apartment run by a money-hungry company that won't actually do the work to deserve your money. I'm already planning a better situation for next year because this place is basically like living in an off-campus dorm.

The staff were very welcoming, especially Natt Malory, who was kind, friendly, and always willing to answer my questions. As someone new to Pennsylvania and renting for the second time, I really appreciate his help throughout the rental process. I’m writing this review before moving in, so I can’t comment much on the apartment yet. However, I decided to choose this place after speaking with a student who currently lives here, and they had positive things to say about their experience living in the housing.

Most disgusting place I’ve ever rented out. Roaches all over the place. Washers/dryers don’t work and they charge 5$ for that. Maintenance closes the service request without getting the job done. You will be sick most of the time cause of the roaches. Staff is least responsible. And yeah once you sign the lease you will be trapped cause no one will actually want to sublease this place.

Called to receive to some basic information on the property. Staff was very rude and ZERO help. I simply asked if they charge an application fee and the lady who answered the phone said “it’s on the website” instead of making it easier for the both of us and telling me. Upon going to the website, all I see is that they charge a $99 admin fee. I then called back (an extra step that could’ve been prevented if the price was originally told to me on the phone) to confirm if this is the same as the application fee and was told yes. In the city of Philadelphia is it illegal to charge more than $50… the actual cost to screen. Safe to say… won’t be coming here.