The View at Montgomery, philadelphia-pa

My experience with The View at Montgomery has been extremely disappointing, largely because of the management team's lack of professionalism and communication. Before moving out, I received an email stating that my refund check would be mailed within 30 days. It is now almost August, months later, and I still have not received my refund. I have reached out to management multiple times, only to be met with dismissive responses. Instead of honoring the timeline they provided, I was repeatedly told that while they say "30 days," it's actually "more like 60 days." Even after well over 60 days, I still have no check, no explanation, and no meaningful update. To make matters worse, when I asked the leasing office for the appropriate email contact regarding this issue, they gave me the email address of someone who no longer even works there. That only delayed the process further and demonstrated how disorganized the management team is. Throughout this entire experience, I have felt dismissed and, at times, spoken to in an aggressive and unprofessional manner simply for asking about money that I am owed. No one has taken the initiative to investigate the issue, provide a status update, or communicate proactively. Instead, I have had to repeatedly follow up myself with little to no progress. At this point, I am seriously considering pursuing legal action to recover the money that should have been returned months ago. If you're considering living here, be aware that once it comes time to move out, getting your refund may become an unnecessary and frustrating battle. Based on my experience, I cannot recommend living at The View at Montgomery.

If I could give this place zero stars, I would. I usually don’t write reviews, but after everything I experienced, I genuinely feel obligated to warn future residents. The View looks great during the tour, but living here is a completely different story. Moving out was the final straw. Residents are expected to move everything out within 30 minutes, yet there were no moving carts available. My mom has a broken arm, and we were forced to carry heavy boxes and furniture long distances because there were no carts. When I explained the situation to the leasing manager, she looked at me and said, “Seems like a you problem.” It wasn’t just what she said but it was how dismissive she was. No empathy, no attempt to help, just complete indifference. That sentence perfectly sums up management. When I asked about being reimbursed for the money I lost from missing packages and the laundry situation, I was told, “No, because I’d have to do that for everyone.” Exactly…that’s what you should be doing when residents lose money because of building-wide issues. I chose this building partly because it advertised free laundry. The machines were constantly broken, then they replaced them with paid machines. I spent around $350 on laundry alone after signing a lease that promised otherwise. Add in missing packages, broken elevators, maintenance issues, and poor communication, and I’ve lost hundreds of dollars because of this building. The front desk staff and student tour guides have always been kind—they are not the problem. The problem is management. Read the resident reviews, not just the promotional posts. You’ll see the same complaints repeated over and over: broken elevators, lost packages, laundry issues, poor security, maintenance delays, mold, bugs, and management that never seems to fix anything. Save yourself the stress, time, and money. Live somewhere else.

From the second the tour starts, Zion brings a vibe that is infectious. He has this rare ability to read the room, match our energy, and made us feel so welcome. There are no awkward silences the tour when great and my daughter was happy everything turned out great. Thank you Zion wish you the best on your journey.

Moving to Philly as an international student for my education was a huge transition, but finding private student housing was made incredibly easy thanks to the amazing staff and support at The View. A very special shoutout goes to Ms. Jenna, who has been exceptionally kind, patient, and supportive from day one. From helping me navigate the rental process without a guarantor over phone calls to making my move-in experience smooth and stress-free, she truly went above and beyond. I’ve also had wonderful interactions with other staff members, all of whom are friendly, welcoming, and always eager to help with positivity and professionalism. Overall, my experience has been nothing short of fantastic!

I would not recommend living here. i have been living here for 3 years and I just have/had/and still having so much issue with this building. First of all, do not believe what they promised you when you first signing the lease because they WILL NOT keep that promise, and management teams will not do anything about it to help you.. I was promised that as long as I renew the lease to live here, my rate will not change and ultilities will be included WITHIN my rent. When I first moved in the electricity cap was $50, the next year I renewed i, it was $30 which is $20 less but it did not make that much of a difference. I did have to pay about less than $5 a month or 2 regarding the electricity but that is a reasonable price. This year when I signed the lease again, they said they will not cover electricity anymore, which contradicted what they promised me at the beginning. I have nowhere to go at the moment, that is why I renewed again and also because I am graduating soon. Recently, they billed a unrealistic and unreasonable charges for electricity. I emailed a certain person and their responses were "It was based on the overage your unit went over for that pay period." even though I asked for specific things like how was it calculated, please show me the charges, is it divided between roommates, etc. I DID NOT ASK FOR WHAT IT IS. And the next response they gave me was "I just explained to you what that is for". They completely brushed it off and being dismissive about what I am asking for. The was no reasonable explanation provided. I am extremely disappointed, felt like I was not respected or got any answers for my concerns. Second, all the amenities were not meeting my expectations either, the laundry room constantly has problem with the machine, either they do not wash, dry, or just working in general. I also was promised free laundry which is also another reason why I decided to live here. However, there was a period of time where I almost had to pay for the credits to use the laundry, which again contradicted what they are advertising. Also, I am not the only person who had complained about the laundry situation. The wifi is constantly being out of network. I could not using the wifi at all at one time because it connected but there was no network. Another thing is that the elevator also breaking down a lot. There were times when only one elevator is working and it has caused a lot of problems since they have a lot of residents living there, including me. Third of all, the maintenance system and people are no help or just very little help. I did not have a a bathroom light or over my sink because the light kept turning off by itself and would not turn back on again. I submitted AT LEAST 3 requests, and all they do was changing the light bulb, which did not fix the problem at all. Also, they could be saying the issue has been fixed/addressed but sometimes they did not even get looked at at all. My room AC recently stopped working, my room was at 80 degrees one night and it was super stuffy and hard to breathe because of how hot the apartment was. They sent a guys up and all he did was switch on and off the AC in the HVAC compartment. The room gets a little bit cooler however it still range around 76-79 degrees, which could be uncomfortable for me and maybe some of the people as well. Last but not least, the security absolutely does not do their job correctly, they would let literally anyone through without scanning and checking IDs accordingly, My old neighbor next door used to threw parties in their room all the time, which caused a lot of discomfort. The packages system is also really slow. There are times where my package was delivered and they did not log it and they won't notify me to receive it until a week later. With all that being said and all due respect, I just hope they will do something about these issues. The View has a great location, a lot of dining options and conveniences, apartment is fully furnished which is something a lot of people including me were looking for.