The Radian, philadelphia-pa

Had the worst customer service experience. I was living here while it was under Penn housing and I really liked it. Honestly the building is very nice and has nice amenities. But my primary issue with them is communication and a lack of accountability. I was told that I could participate in a program where I could stay over the summer for $500 and that I could sublet my room during this time. I found a delegate who was set to move in May 13 (which I communicated to them via email) and they decided to tell me May 1 that I was actually never allowed to sublet (although I had been in communication with them for over a month). I called and emailed close to 10 times asking for accommodation for my delegate, considering that she was left unhoused due to their negligence. Their excuse is that there were "a lot of unknowns" during the transition out of Penn housing, which I understand but doesn't excuse why you are telling people they can do things that are expensive and time sensitive when they really can't. I asked if an exception could be made and they kept repeating that subleasing is not allowed. I even spoke to their regional manager, Kayla I believe, and she reiterated the same without an ounce of accountability or empathy it seemed. It's basic customer service that when you make a mistake, especially one that has so many repercussions, you need to be a part of finding a solution for your customers. Then to make matters worse, I got another email, a couple days after Penn move out (mid-May) saying that I am actually not allowed to stay over the Summer at all because I am studying abroad. So not only was I initially told that I could sublet but I was also told I could stay in general - all of which did not end up being true.

Very bad management team, they are super lazy and don’t know what they are doing. The messed up the whole lease situation and turned the lease from $1400 to $1000.

I have a nice room, great views, and the building is in a convenient location. However, fire alarms often go off in the early AM, and hot water access is an issue intermittently.