The Fountains Apartments, pensacola-fl

Been here for a year and a half and I am very pleased with the leasing office team and the maintenance crew. If I have any maintenace issues they are resolved that day and the office team is always quick to help with any billing issues or questions about the lease. They like to do fun activities now and then with the residents. The community is safe, affordable, and Pet friendly.

I lived here for about 3 years so that I can write a detailed review. I started in the 1-bed apartments, which are nice, but the one I stayed in was older. I don't know the extent of that; my only issue was the lack of an in-unit washer and dryer. That's pretty standard, but there is a laundry room next to the housing office. So I moved to a 2-bed, which I really liked. Initially, the staff kept changing and, for the most part, was rude and unhelpful. But I must say, this new team is exceptional. Shout out to Bella, Tim, and Arleigh. They have been very helpful; it was night and day. Other tenants have also noticed. There is also a nice new guy, but unfortunately I don't know his name. Also, maintenance has always been good and responsive, but now it's very efficient; there are two new people whose names I don't know. The 2-bed apartments are a true hidden gem; they're nice inside, very spacious, and the main reason I moved was the in-unit washer/dryer. Wi-Fi is included in the rent, along with water, which I think applies to all units. Now that I left, I realize how much of a difference it makes. It's a very safe apartment; I dealt with some noise issues early on, but they were minor. The cleanliness is great for its size. The only issue was parking, especially in the 2-bed section: not enough spots, and guest passes and towing rules change depending on the season. The staff did try, but in my experience it always felt like it was being updated. I think it changed again recently, so I'd suggest including this in the move-in packet, especially guest passes and towing hours, if it's not already included. Because it felt like the severity of towing changed with each new management. Also, I have to add this: rent increases constantly; I think that's standard in most places, but in my experience, it wasn't terrible. Finally, I really enjoyed my time at the fountains; it holds a special place in my heart, and I hope this review helps.

Living at the fountains has been pretty great the staff in the office are always kind, respectful and extremely helpful. Bella helped me get my lease set up and answered all my questions the first year, and has been more then happy to help through my time at the fountains. During my second year I have worked with Tim and Eli mostly but bella always makes a point to say hi and helps however she can. Eli and Tim are both kind, honest, and very quick with solutions to any issues I might be having. The team is also down to chat if you stop by the office as well. Rob and his maintenance team have the fastest response time to maintenance calls i have ever seen. It certainly helps that they have an office on the property and they are always transparent about response times. I will say that some of the singles are a bit older looking and that can come with some unwanted characteristics. I have had the chance to live in both an updated unit and an older looking one and while neither is perfect there isnt anything about them I would consider bad they just dont look the same and the leasing office has mentioned that updates are underway. I would say if you are considering a lease, student or not, this is a great choice. The fountains is affordable and you rent the entire unit where as in some places you might be stuck with a roommate you dont know or want. I would strongly encourage anyone to take a look for themselves. I am very happy that I did.

Nothing to special about the apartment themselves but they are super cute. Staff have been great, mainly have worked with Eli he’s been amazing! Tim and Bella have always been super friendly when I've had to call or go inside! Maintenance has also been super helpful.

I have absolutely loved my time at the fountains. The community is clean, quiet, and well-maintained, and the management team has been responsive and helpful whenever I’ve needed anything. Maintenance requests are handled quickly, and the common areas are always tidy. I also appreciate how safe and peaceful the complex feels. It's a great place to come home to, and I would and have recommend it to anyone looking for a comfortable and reliable place to live.