The Avenue at Orono, orono-me

Worst apartment complex I have ever lived at. Lived here after new management moved in. I lived in a studio where my base payment was $1350. My first month was fine with the old management and electric charge was roughly $25. Once new management moved in, my next bill was $1800 or so because of the electric charge. After trying to get into contact with them for several months, Total of over 100 contact attempts, I have received a call back only 2 times as to which they claimed they could not do anything. In the month of March, my refrigerator had stopped working. I set up a work order to have it fixed. I lost over $400 in groceries and had to order over $1500 in food over the course of March and $1200 of medical supplies. Turns out whoever I spoke to decided that they would not finalize the work order, so no one was ever sent out. Again over this time I had called on several attempts to have it fixed ASAP, but they did not care. Finally after 4 weeks of waiting, they repaired the refrigerator and then insisted that I should continue to pay full in rent with no reimbursement. Within the next few weeks, I will be speaking with a lawyer on this case as it seems like a scam. Under Maine law, a landlord is required to repair or address major issues within 7 days, which this went way past it, and therefore subject to suit. This week (June 1, 2026) I am being charged $1733.66 for rent and my electric bill. For some reason they are continuing to charge electric from 4/1/2026 - 5/1/2026 as well as 5/1/2026 - 6/22/2026 (When my lease ends). Why are they charging me for both months after one has already been paid? I do not know. Another instance earlier in the spring, I had received a medical package with medication that I needed. The complex withheld my package from me and told me to come back at the posted pick up time. The issue with this is that the package had medication that is supposed to be used at a standard time, did they care? no. Do not live here, choose somewhere else.

I had a very disappointing experience at The Ave Orono. Management was unresponsive and slow to address issues, even after multiple attempts to reach out. Communication was poor, and concerns were often ignored or brushed off. The building looks nice at first, but living here does not match what is advertised. For the price, I expected much better professionalism and support. I would not recommend this place to students or anyone looking for reliable management.

Kendall has been incredibly helpful throughout the process of finding a new lease and re-signing. He was responsive, knowledgeable, and made everything feel smooth and stress-free. I really appreciated how patient and supportive he was every step of the way. Highly recommend working with him!

I have lived at The Ave for about 4 months now, and I can confidently say I love this place. The community here is very welcoming, and it really feels like it was designed with college students in mind. Anytime I’ve had an issue, the maintenance staff has taken care of it quickly, usually within a day or two, which gives me a lot of peace of mind. The office staff is also super friendly, approachable, and always willing to help with questions or concerns. The amenities are a huge bonus. From the fitness center to the study spaces, everything makes life as a student much more convenient. The apartments being fully furnished is a lifesaver, it made moving in stress-free, and everything is modern and comfortable. I also love the location: it’s close to campus, grocery stores, and restaurants. Parking is convenient, and I always feel safe here, which is very important to me. Overall, living at The Ave has been such a positive experience. It’s affordable, convenient, and student-friendly. I’d highly recommend it to any student looking for a place that feels like home while offering all the extras that make college life easier and more enjoyable.

This is my second year at the Ave. Since management switched over, it has just been problem after problem. If you're looking to move here, be prepared to not receive your mail/packages for 4-5 days after they get delivered. They'll complain that they are short staffed however they wont hire any more people. I went in yesterday to talk about the $500 electricity bill we received for August when no one was living here and we've never seen that price EVER. There was no acknowledgement from management that it was an insane price and could not be correct and essentially got a "sorry thats not our problem" response. Last year, they used to have events all the time for students, now the only event they had was just to get people to resign. There is absolutely no communication whatsoever and I feel like they have no problem taking advantage of poor college kids. They will change prices and everything else, not say anything, and expect us to just say "okay" and pay it because were dumb college kids. You have to go into the office and waste your time hearing "theres nothing we can do" "we dont know" "its new management" cause they will not respond to the phone. Also just want to preface that all the amazing comments and reviews for this place were from last year when we would have the chance to win prizes if we left a nice review. Additionally be prepared to have to resign for another year in september. Also want to add that they charged our last roommate $300 for leaving some things behind for them to NOT REMOVE IT. I had to remove all the trash when the next roommate moved in so I honestly should have been paid that $300 for doing their job! Theyre greedy, do not care about anyones well being just the amount of money theyre bringing in