The Verge Orlando, orlando-fl

I do not recommend The Verge Apartments to any UCF student or their family.My daughter was scheduled to move in on January 2, and our experience was terrible from the very beginning. We drove from Miami to Orlando with all of her belongings in a rented moving vehicle, expecting her apartment to be ready. Instead, we were handed the keys to an apartment that was completely unacceptable.The kitchen, including the cabinets and shelves, was dirty. The laundry area had not been cleaned. My daughter's bedroom and bathroom were stained and filthy. The living room was messy, with cat food left on the floor and empty beverage bottles throughout the apartment. It was obvious that the apartment had not been cleaned, inspected, or prepared for a new resident.Only one roommate was there. She briefly came out to greet us and then went back into her room. There was no way we could leave our daughter in those conditions. We immediately went to the leasing office and requested to transfer her to a two-bedroom apartment. Instead of helping us, we were told that the property manager was on vacation and that we would have to wait until January 5 to find out whether another apartment was available. As a result, we were forced to spend the entire weekend in Orlando, paying for a hotel, extending the rental of our moving vehicle, and keeping all of my daughter's belongings inside the truck while waiting for an answer. On Monday morning, we returned to the office only to be told that the manager was in meetings and would not be available until 3:00 p.m.When we informed the office that we were going to seek assistance from UCF Legal Services, we suddenly received a phone call saying that a two-bedroom apartment had been approved and that my daughter could move in that same day. We were even asked not to go to the Legal Services office.The apartment she eventually moved into was clean and well maintained, but that was thanks to the roommate who was already living there—not because of The Verge staff. From what we understood, the staff simply instructed the roommate to clean and organize the apartment before my daughter's arrival instead of doing their own job.Throughout the entire process, the customer service was extremely disappointing. The staff was unprofessional, irresponsible, and, at times, rude. We never felt that anyone genuinely cared about resolving the situation.My daughter's six-month lease has now ended, and I can honestly say that we would never rent at The Verge Apartments again. I do not recommend this property to any UCF student or their family. There are far better housing options in Orlando that treat residents with the professionalism and respect they deserve.I have attached photos showing the condition of the apartment we were originally expected to accept.

Extremely disappointing experience with The Verge, particularly how they handled my daughter Abby’s room transfer and move-out charges. After serious issues with her original roommates, The Verge transferred Abby to another apartment on February 28, 2026. Their system listed her in Room C, but the key they gave her opened Room A. Abby immediately reported this to the leasing office and was told they were aware, Room A had been cleaned for her, and they would correct the issue. Abby therefore lived in Room A. She was also never offered a move-in inspection. There is no inspection documented in her portal, and Abby has photos showing the condition of Room A when she moved in. After living there for only about eight weeks, Abby was charged approximately $350 for damage to Room C — a room she never occupied. When we disputed the charges, The Verge responded that they could have charged her for Room A instead, which supposedly had even more damage. That response actually reinforces the problem: Abby did live in Room A, but she did not cause that pre-existing damage either. The Verge controlled the room assignment, issued the key, acknowledged the discrepancy, and said they would correct it. A student should not later be financially responsible for management’s inaccurate records or pre-existing damage. In the end, Abby paid the ~$350 — not because she agreed with the charges, but because the situation had become stressful and she wanted to put it behind her and focus on her studies. My advice to parents and students considering The Verge: document everything. Take photos before moving anything in, insist on a written move-in inspection, verify your exact room assignment, and get every conversation with the leasing office in writing. Unfortunately, our experience showed exactly why that is necessary.

Just don't come here, charged me over $200 for cleaning fees for stuff that was there from when I moved in even though they left the apartment in horrible conditions. They didn't even check the place before I moved in, with them having to do a complete overhaul on the apartment after the condition it was left in. There was moldy mattresses, couches, carpets, and the entire place was just left in entirely unlivable conditions. They charge $100 per hour after the moveout time, with them charging me $100 dollars extra since I arrived 50 minutes late, due to CLEANING their apartment that they left me and roommates dirty. They charge $100 for an hour over even though my roommates couldn't even live inside the apartment for the first 7 HOURS after arriving because the staff was stuck cleaning the nasty apartment left for us. They bribed them with only a $150 giftcard despite them not being able to stay at the apartment for 7 HOURS straight, which doesn't equate to how long we stayed over the time. If I used THEIR logic then they should've received a $700 giftcard each for not being to live in the place they payed for 7 hours because of their lack of care. Additionally, I was living there for last 3 weeks at the place without any AC because they almost certainly turn off the AC the last few weeks, which is ILLEGAL. The pictures are the state of the apartment they left us with, and that's not even all of the pictures with some the others being worse, like there being huge stains in the carpeting to the point where they had to rip them out and replace them with hardwood. Compared to the state they left the place in to us, we may as well have left it looking like paradise. In one of the pictures they charged us for something that they was there BEFORE we arrived, having the audacity to charge us for something that should've been there problem because of their inadequacy. Charging me for stains on the floor, faucet, sink, and walls that was there before I got there and couldn't remove, regardless of me trying. The only thing I will admit to being my fault are the THREE things I left by mistake but in comparison that was nothing and thought it wasn't much of an issue. Not to mention the amount of roaches, silverfish, and random bugs all throughout the apartment that I would fine, the pest problem in this place is horrendous. Along with having a flood in our apartment because the outdated pipe connected to our fridge, which was said directly by the firefighters that assisted us. Just follow my review and all the others on this place and avoid it the best you can.

My child moved in last weekend, and the experience was extremely disappointing. The apartment was not move‑in ready by any reasonable standard. We unlocked the door to find black mold around the door frame, roaches in the kitchen, and floors covered in dirt and lint as if they had never been cleaned. The refrigerator contained molded food and expired milk from March 2026. We were told we had to pay an extra 17 days of rent so the apartment would be “move‑in ready,” yet it was delivered in unacceptable condition. I contacted the leasing office immediately and was told an exterminator and cleaning crew would be sent out. It has now been four days, and none of these issues have been addressed. What’s worse, both my child and I have tried reaching the leasing office multiple times with no response. During the first week before the fall semester, you would expect staff to be on-site and available — but that has not been the case. This is my child’s first college housing experience, and it’s truly a shame that it began this way. The lack of cleanliness, the health hazards, and the complete absence of follow‑up make the rent paid feel like a poor investment. Residents deserve better.

This property is PREDATORY, UNSAFE, UNHEALTHY, and DISGUSTING. Before signing a lease here, read the negative reviews first. I was hit with an asinine $500 carpet cleaning charge at move-out despite taking excellent care of the carpet throughout my lease (and deep cleaning the unit prior to move out.) The photos provided were just carpet fibers that had lifted near a doorway and by a mirror. Meanwhile, my roommate was charged only about $55 for the exact same reason and condition. What makes the move-out charges even more frustrating is that the apartment was filthy when we moved in. There was hair from a previous tenant stuck to the floors, belongings left in cabinets, paint on the floors, nail holes in the walls, dust and grime throughout the unit, and numerous signs that the apartment had not been cleaned AT ALL before move-in, so theyre probably just pocketing the “cleaning fees”. The property heavily advertises safety and a gated community, yet the gate NEVER CLOSED for my entire lease. My boyfriend’s car was broken into, and the shattered glass remained in the parking lot for months afterward. Management showed little urgency in addressing the situation. It was also common to see suspicious individuals lingering around the dumpsters and, at times, sleeping in the clubhouse area during early mornings and late nights. This community is marketed as secure, but that was not my experience. If the apartment sat empty for more than a couple of days, it would fill with a strong sewer smell. Coming home after a weekend away often meant walking into an overwhelming odor that would stick to clothes, furniture, and everything else in the apartment. The key fob transition over winter break was another major failure. Locks were changed while many residents were away, and the office was closed when I came back, leaving me locked out. Emergency maintenance was unreachable. Being locked out of your own home I pay over $1,000 a month for because of poor planning and poor communication is unacceptable. Management and emergency maintenance were disappointing. The office hardly picks up and emergency maintenance was impossible to reach. The potholes throughout the property became so severe they resembled sinkholes and posed the risk of totaling your car before anything was finally done. The window replacement project was another example of lack of care. Contractors left the apartment looking like a wreck. Personal belongings near the windows were painted over, debris was left behind, and dust covered beds, couches, and other furniture. No concern came from management. No matter how clean the apartment was kept, German cockroaches and palmetto bugs were a constant issue. There is also a recurring mold problem. Living here, I developed a persistent cough, fatigue, and other symptoms that vastly improved after moving out. The mold seemed to return no matter how thoroughly it was cleaned, and the only solution they would do is to paint over it. Cleanliness was not the problem. The walls are paper thin. Normal conversations can be heard through them, making it difficult to study, sleep, or enjoy any sense of privacy. Future residents should also consider how many positive reviews come from people who have only toured the property. Management strongly encourages reviews shortly after tours, which may help explain the disconnect between “good” reviews and the reality of living here. Residents are also pressured to renew their leases only 2 months into their current lease.