The Verge Orlando, orlando-fl

Extremely disappointing experience with The Verge, particularly how they handled my daughter Abby’s room transfer and move-out charges. After serious issues with her original roommates, The Verge transferred Abby to another apartment on February 28, 2026. Their system listed her in Room C, but the key they gave her opened Room A. Abby immediately reported this to the leasing office and was told they were aware, Room A had been cleaned for her, and they would correct the issue. Abby therefore lived in Room A. She was also never offered a move-in inspection. There is no inspection documented in her portal, and Abby has photos showing the condition of Room A when she moved in. After living there for only about eight weeks, Abby was charged approximately $350 for damage to Room C — a room she never occupied. When we disputed the charges, The Verge responded that they could have charged her for Room A instead, which supposedly had even more damage. That response actually reinforces the problem: Abby did live in Room A, but she did not cause that pre-existing damage either. The Verge controlled the room assignment, issued the key, acknowledged the discrepancy, and said they would correct it. A student should not later be financially responsible for management’s inaccurate records or pre-existing damage. In the end, Abby paid the ~$350 — not because she agreed with the charges, but because the situation had become stressful and she wanted to put it behind her and focus on her studies. My advice to parents and students considering The Verge: document everything. Take photos before moving anything in, insist on a written move-in inspection, verify your exact room assignment, and get every conversation with the leasing office in writing. Unfortunately, our experience showed exactly why that is necessary.

I lived here for several years. There must be new management or the place got bought out because over the last year or so the place has quickly dilapidated. My apartment flooded twice, not knee deep or anything but enough for water to come through our front door and reach our kitchen. They have to fill in potholes in their parking lot multiple times per year. You will notice holes that have been covered already and sometimes a new crater will just appear in the ground. The staff are kind and I understand that they have a difficult job and are sometimes put in a difficult position however, the staff in the front office and the maintenance team seem to lack proper communication with one another. I had a leak over my washer/dryer for over a year. They attempted to fix the leak maybe 4 or 5 times before kind of just giving up at the end and leaving a giant hole in our ceiling and cutting off our A/C in the middle of the summer. The first time they did this they provided us with a couple of portable A/C units that they set up in the common area. These units didn't really do much and my bedroom sat at about 80 degrees for about 3 weeks. Mold is also a major issue and there was already some growing in my unit before I had even moved in. I also had to clean my own apartment before moving in because there was dirt and dust everywhere. There amenities aren't terrible, the gym is pretty nice and the pool is pretty cool. The tennis court is just a tennis court but the volleyball court is just a giant litter box for the stray cats that live in the area. Attached are the pictures from the leak in my laundry area, this issue has been going on and off for around a year and they were notified as soon as these issues occurred.

My child moved in last weekend, and the experience was extremely disappointing. The apartment was not move‑in ready by any reasonable standard. We unlocked the door to find black mold around the door frame, roaches in the kitchen, and floors covered in dirt and lint as if they had never been cleaned. The refrigerator contained molded food and expired milk from March 2026. We were told we had to pay an extra 17 days of rent so the apartment would be “move‑in ready,” yet it was delivered in unacceptable condition. I contacted the leasing office immediately and was told an exterminator and cleaning crew would be sent out. It has now been four days, and none of these issues have been addressed. What’s worse, both my child and I have tried reaching the leasing office multiple times with no response. During the first week before the fall semester, you would expect staff to be on-site and available — but that has not been the case. This is my child’s first college housing experience, and it’s truly a shame that it began this way. The lack of cleanliness, the health hazards, and the complete absence of follow‑up make the rent paid feel like a poor investment. Residents deserve better.

Moving out in July of 2026. I’ve been here a little less than a year and I’ve have absolutely no problems. The gym is good , amenities is good , security at night , staff is very nice , events for the residents and it is affordable for a college student. Can’t complain 9/10

If I could rate this 0 I would this place is an absolute scam! The apartment is so humid. My bedsheets feel wet all the time and my clothes. I can't use the bathroom in peace always worried about the next time I see a roach because it's everyday. I don't even eat or have trash in my room and I deep clean and it was never ending. I turned off my fan once because it got too cold I woke up in the morning to mold growing all over my walls and it was growing fast to the point where I would get bad head aches and terrible allergies that include: hives, nose and head congestion, wheezing & sneezing. I felt like I couldn't breath and I had to sleepover at my friends place. Absolutely MOLD INFESTED EVERYTHING! In my vents, my walls, closet, the main couch is covered in mold, EVEN MY KITCHEN SEASONINGS STARTED GROWING MOLD. We basically would ask maintenance to come all the time. Sometimes they wouldn't even do their job or show up. Absolutely disgusting and an actual health hazard.