The Retreat West, orlando-fl

MAKE SURE YOU TAKE PICTURES IF YOU SIGN YOUR LEASE HERE. They tack on damages for the most arbitrary things, have outdated fixtures, and the houses are quite literally falling apart. This place is getting old and the rent just keeps getting higher. The pool closes often because management is too cheap to be timely with fixes, and the gym is disgusting with dirt all over the rubber floor. Anybody rating this place 5 stars either just moved in and had a good experience because the workers are buttering them up, or friends of the front desk workers. There are multiple other student living communities that are closer to UCF, cheaper, maintained better, and have friendlier staff. Also good luck if you have a social life and want friends over, because there’s maybe a collective of 10 guest parking spots in the entire complex

★☆☆☆☆ My experience at Retreat was extremely disappointing. When I first moved in, my house was infested with roaches for an entire month. Roaches were in the couch, in the lights, and all over the kitchen. Despite repeatedly bringing it to management’s attention, NOTHING was done to actually resolve the issue. They didn’t even reimburse us for all the money out of our own pocket we spent fighting the infestation. The pest control was ineffective, and we continued dealing with the problem for weeks. The house was also extremely gross, it seemed as if no one cleaned it before us. Unfortunately, my experience didn’t improve when we moved out. After leaving the property, I was charged approximately $300+ for damages that I did not cause. I tried to explain that some of the conditions they were charging us for were already present when we moved in, but I did not feel like my concerns were taken seriously. Overall, between the pest infestation, gross living space, and disputed move-out charges, I would not recommend Retreat based on my experience. If you are considering living here, I would strongly recommend you don’t. Parents, do NOT let your child live here if attending UCF.

We have had such a wonderful experience with The Retreat, and so much of that is thanks to Morgan, the Leasing Manager!. From the very beginning, she has been incredibly kind, patient, and helpful, always going above and beyond to make sure my son and our family felt comfortable and supported! Morgan has taken countless calls, promptly responded to emails, and consistently reassured us whenever we had questions or concerns. She made our sons freshman-year move-in process seamless, and her support continued as he prepared for his sophomore year.! As a parent, there is nothing more comforting than knowing your child is living in a community where the staff genuinely care. Morgan’s dedication, professionalism, and kindness have made all the difference, and we are truly grateful for everything she has done!! I cannot recommend The Retreat highly enough, and I can’t thank Morgan & her staff enough for helping make our sons college housing experience such a positive one!

We were originally placed in a unit that my roommates and I weren’t happy with. After speaking with the manager, Morgan, everything changed. Morgan was incredibly helpful, worked with us every step of the way, and went above and beyond to get everything sorted out. She truly embodied premier customer service and made what could have been a stressful situation incredibly easy. Morgan is easily the best housing manager I’ve ever worked with. Thank you for making our experience so much better!

This is going to be probably one of the only google reviews I ever leave in my life but DO NOT move into this place. First of all the management is horrible, to fix or adress something you have to schedule an appointment weeks in advanced. Its probably easier to get the president on the phone. Their solution to your problem is to add even more problems. My washer and dryer were broken for the first two months that I moved in. What did they do? Make excuses and blamed us for breaking it and when we asked for some sort of reimbursement for failure to provide a basic necessity they didnt even think to say anything. Not only that, our AC has been breaking in and out for around 2 months now and how did they fix it, they put portable AC units in our rooms that are probably older than my parents. Full of rust and dust and just plain out dirty. Wouldnt be surprised if that gave me some time of sickness. Overall horrible management and service. Cant even bring more than one guest to the pool nowadays because of a “hazard” and now their pool just goes by empty and depressing.