The Retreat East, orlando-fl

If I could give this place 0 stars, I would. The biggest piece of advice I can give anyone considering signing here is this: read every single word of the lease agreement before you sign it. They will charge you for just about everything they possibly can, and many of the fees are things most people wouldn’t expect. Moving out was a nightmare. We were required to patch every hole in the walls, but that wasn’t enough. We also had to buy their specific paint to cover the repairs, and because the bathroom and bedroom use different paint finishes, we had to purchase two separate paints just to meet their requirements. It felt like they were looking for every opportunity to charge residents extra. The management office is another major issue. Whenever you actually need someone at the front desk, they’re often unavailable or difficult to find. Getting help with even simple questions can be frustrating and time-consuming. The property itself is also poorly maintained. The stairwells and hallways are consistently dirty and make the complex look neglected. For the amount residents pay in rent and fees, the common areas should be kept in much better condition. Save yourself the stress, read the lease carefully, and seriously consider other options before signing.

Great facility, great location, and a very safe place for students. We were really happy with the service and support from the staff at The Retreat. We met Nishi during our first visit, and she was so knowledgeable, helpful, and welcoming. She made the entire process smooth and easy for us and made us feel very comfortable about our student staying at The Retreat. We truly appreciate all her help and would highly recommend The Retreat and Nishi!

DO NOT SIGN HERE!!! This was, without question, the worst apartment experience I’ve ever had. Instead of enjoying my home, I spent my lease submitting maintenance requests, documenting issues, and wondering what would go wrong next. I moved into an apartment that wasn’t even clean. The amount of dirt and dust was horrific and it felt like no one had properly prepared the unit before move-in. We even had to hire our own cleaning team on move-in day. Throughout my lease I dealt with broken A/C, backed-up showers, mold, ants, cockroaches, unreliable Wi-Fi, and broken appliances. Every maintenance issue became another stressful battle instead of a straightforward fix. The property itself was no better. The parking garage was frequently dirty, trash accumulated around the property, and amenities like the pool, hot tub, and elevators were regularly broken or unavailable. Yet residents continued paying premium rent for amenities they often couldn’t use. Safety was another major concern. There were car break-ins constantly, people who didn’t appear to be residents hanging around the property, and many times when I felt unsafe. When concerns were reported, I didn’t feel they were taken seriously. Management was by far the most frustrating part of living here. It is impossible to speak with anyone in person, and residents were constantly told to communicate by email. Responses were inconsistent, I was given conflicting information, and I often left feeling dismissed instead of helped. We were constantly blamed for maintenance issues. Our entire first floor flooded and they blamed my roommate saying she “most likely left the sink running”. Even after inspecting and seeing the flood didn’t originate from the bathroom. They gave no diagnosis of the problem and no accommodations. They blamed the dust and broken A/C on my other roommates dog, saying it was from neglecting to clean. I have never in my life heard of an issue with A/C breaking due to having a pet. And, in the photos below, it’s clear the build up occurred from poor property maintenance, as I’m sure the air ducts have never been cleaned. This apartment caused me far more stress than I needed as a UCF student studying for a difficult degree. I couldn’t wait for my lease to end. If you’re considering signing here, I strongly encourage you to read the recent reviews carefully and consider other options. I truly regret choosing this place. Any of the good reviews on here are from staff and friends, or people who did a tour and were promised something in return for 5 stars. See photos attached for examples from when we moved in. The last photos are from the disgusting temporary A/C unit they placed in my room after our unit broke, and the mold test I conducted. If you were a resident as well and had a similar experience, I encourage you to write a review so others don’t make the same mistake we did.

We had a great tour of Retreat East UCF apartments, complex and facilities with April ! She was very helpful showing us around, explaining the details and answering our questions. Her perspective as a student and resident was appreciated. We loved the modern design, layout and furniture swimming pool gym etc. Property was very clean well kept and security enhancements are very good. Thank You April !!!

So far, i feel misled. I haven’t even moved in yet fully and im disappointed I never checked these reviews prior…. i moved into a unit that was filthy. The trashcan was left by the previous tentants for god knows how long and was FULLLL of bugs!!!! All my roommates rooms were dirty upon move in as well… dead bugs and dirt everywhere….. and the state of the hallways is horrendous. These reviews just showed me that i’m in for one hell of ride with this neighborhood. I was also mid led about the move-in special price, that has not been honored nor correctly explained by anyone. Also realized alot of the positive reviews are fake! fake accounts, fake residents, and fake reviews to probably bring their ratings up. Absolutely unacceptable and i hope i can update this review to a better experience later on…