The Accolade Collegiate Village West, orlando-fl

After living here for about a year, I have to say that this place is amazing. Starting with having high ceilings makes it feel so roomy and makes the room and living space feel huge. Not only are the rooms great, the service is also great. Emily from the leasing office was able to help me the moment I had any questions about my utilities or anything about the package room. All the amenities like the pool, gym, and the courtyard are always open and well kept. The maintenance team also brings amazing service. I put in a request ticket for our dryer and less than 24 hours later they were at my door willing to help instantly and solved the issue I was having. Camilo, Fabian and Armando were amazing and were able to fix the issue within an hour. Thank you guys for making the living experience great in Orlando.

The maintenance team was amazing! They responded so quickly and were extremely helpful, especially considering how stressful the situation was with my room flooding. They handled everything professionally, explained what was going on, and made sure the issue was taken care of properly. I really appreciate how kind, patient, and efficient they were throughout the whole process. Thank you so much for making a really stressful morning a little easier!

I had an excellent experience working with Sabrina Salerno. She was professional, responsive, and genuinely cared about helping resolve my situation. She took the time to review my account, answered all of my questions with patience, and went above and beyond by waiving both late fees as a courtesy. Throughout the process, her communication was clear, respectful, and prompt. Great customer service like hers makes a difficult situation much easier to handle. Thank you, Sabrina, for your kindness and professionalism!

I have been living at the Accolade West for almost 3 years now. My first 2 years here I was living in a 4x4 with roommates and it was great, the staff was amazing. However, going into my third year of living here, I have noticed a significant decrease in the quality of staff including not answering phone calls in a timely manner and even giving me attitude when I ask a question. I just recently moved into a studio unit and the staff during move-in was incredibly rude. During my first week of living in the studio unit, I've had to submit several maintenance requests including: the dryer not working, the water pressure being low, the water smelling bad, and the wifi being so incredibly bad that I never have service. Moving into a studio unit, I am paying a significant amount of money to live here and the "luxury" in their so called "luxury apartments" seems to exist only in the price tag and not in the actual living experience. Everyone here besides the actual maintenance staff is just so incompetent!!!

This apartment complex has to be one of the best in the UCF area. All of the amenities are phenomenal, and the office staff are super kind and welcoming. I would like to give a shoutout to the maintenance team . They have been extremely helpful with any problems that may arise and they fix things quick and easy.