Plaza on University, orlando-fl

PLEASE do NOT live here, i lived for a while and it’s so overpriced for what it is, ive gotten stuck in or faced some kind of issue with the elevator at LEAST once a month since if moved in, there’s a recurring black mold problem, work orders only fix things half the time or are “on back order” forever(AC units, dead lightbulbs), the gym equipment is slimy and constantly breaking, not to mention the water fountain that’s been out of order for five MONTHS, half of the grills don’t work, and the hot tub is tap cold since december and there’s no way to actually control it since the timer doesn’t work, even the ethernet has stability issues. they pride themselves on their amenities but most of them barely work if at all. and to make things worse, there’s always some kind of crime going on the police are constantly shutting down the street leaving the second floor of the parking garage. i’ve lived here two years, im not renewing my lease.

I have finally moved out of Plaza so I can give my honest review. I had decided to move here last year after touring it in May 2025. I moved in August 2025. The complex had said they had cleaners clean the units that the new residents were to move into. They were in fact NOT clean. There were coffee stains on the floor, hair everywhere, pimple patches, etc. It was atrocious because you could tell there was NOTHING cleaned by whatever crew they hired. One of the former roommates had informed me that when the cleaning crew entered the apartment, they had just sat at the kitchen island on their phones. Unfortunately this was only the start of an absolute mess I had experienced while living here. It is in fact true that the elevators are constantly broke, as well as the parking gates. The elevators always had some food or drink spilled and it would SMELL horrible. Not only that but they had started construction IN THE PARKING GARAGE to where they closed off the two middle floors and has such a small lane open for residents who had to park further up to drive through. There had been MULTIPLE TIMES where I have almost been hit head on because someone was coming around the corner and the lane is not large enough for two way traffic. Another issue I had experienced was with management and former roommates. I had a 4x4 and I understand everyone has their own cleaning habits, however it had gotten to the point where my other roommate had confronted the cleanliness issue and nothing was taken care of. Management and the lease states that each resident in a 4x4 gets 1/4 of the counter space as well 1/4 of the cabinet space. This did not happen. Another roommate and I had shared one small cabinet for our pots and pans because one other roommate had all of her items in most of the cabinets. We had to ask her on move in day to move her things as they were all over the place. She had gone to management to complain about it which resulted in the other three of us receiving warnings on our behavior. How am I supposed to be comfortable living with someone who takes up all of the kitchen counter space as well as the living room. After receiving the email of the warning, the three of us had gone down to the leasing office to ask about further information regarding the warnings. We were told the four of us were going to do a roommate intervention where management would sit with us and help us speak our minds about the issues we had with the other roommate. Unfortunately that never happened and as each date kept getting "rescheduled" which had frustrated one of the other roommates and I. We had gone down to speak with management and they had done NOTHING to let us feel comfortable in our unit. We had even said we would be fine being move to other units of 4x4 where we would've been more comfortable even though we would've been split up. They claimed we could not even though the three of us had stated that we would have agreed to be split up into a different 4x4. Also I had seen another review saying the amenities aren't the greatest and honestly I agree. The gym equipment was constantly broken. In the row of treadmills all of the ones on the left side did not had the proper buttons to start them up. The cable machine literally didn't have the proper stops and safety on it because it was broken. The only plus sides I had with this complex was maintenance being somewhat quick and efficient if needed in a unit. As well as the food available downstairs. Overall 1/5 stars, extremely disappointing.

We had an amazing tour yesterday with Olivia, our son didn't come along with us, so we got to ask all the questions .She is very knowledgeable about the building, rates, and local area. She was patient with all our questions!

I would not recommend Plaza for students or really anyone. The location is by far the best part - you can walk to campus, which is lovely. However, the cost is simply not worth it for the quality or service in my experience. I pay close to $1,100 every month for rent for a 4 x 4 with a juliette balcony. My apartment is spacious and the kitchen is nice. All of the furniture is very cheap quality but that's to be expected. Our couch is a cheap leather sectional with cracking leather and every section belongs to a different set and a few were different heights so they couldn't be used in the rest of the couch. There were several large scratches on my floor when I moved in. My roommates found their bedrooms to be incredibly dirty when they arrived and had to deep clean before bringing anything in. The biggest issue thus far has really been our service requests, we have submitted requests for two things: a broken Ethernet port, and a broken dryer. The Ethernet port I was able to fix by myself, but when I first submitted a service request it was ignored and then closed because maintenance couldn't replace the port. I contacted the office who on two separate occasions promised to show up at a certain time and never did. I also found out to even get operational Ethernet I had to call the internet provider. All of that I don't mind doing but there was no communication that we'd have to do that. The dryer was broken when we arrived and we submitted around 3 separate requests for it. All we're ignored and when we checked the lease and resident handbook we found we were supposed to be notified if our request would take more than two business days to be addressed. We emailed the office multiple times and were assured that maintenance was just backed up. We completely understood but after a week we were really hoping for at least a diagnosis of the issue. Eventually, one of my roommate's parents was able to fix the dryer, or so we thought. It broke a few days later and we had never cancelled any of our service requests, so it has now been two weeks with several requests and emails and neither of our problems have been dealt with. I'm sure many of the apartments catering, or perhaps predatorily targeting college students in the area are going to have issues. Plaza just charges far too much to have these issues. They have been disrespectful, unprofessional, and not lived up to any standard of quality.

Thalia was amazing to work with. This is the second time she has helped our family with an apartment tour, as she also assisted us last year with our first son. Now, with our second son coming onto campus, we were grateful to work with her again. She has excellent customer service skills, is very professional, patient, knowledgeable, and makes the entire process feel easy and comfortable. She answered our questions, made us feel welcomed, and represented the property extremely well. We appreciate her help and would highly recommend working with Thalia. She is a great asset to the team!