Mercury 3100, orlando-fl

SHORT SUMMARY: Constant mold, constant cannabis smell in bathroom, dirty upon arrival, and suspicious energy bills. They love paint, expect nearly every surface and port to be painted and ports non functional. Also shout out to Collin, he's genuinely great. See below for in depth details: Not a good experience. Rent is expensive and I was charged an insane amount for electricity during the winter when I was the only one home for the break, and keep in mind I was at work from 9-6 almost every day so electricity usage was kept to a minimum with lights off. The charge was nearly double what we are usually charged which is unacceptable. On move in the rooms were nasty with dead bugs in the open, as well as dirty showers and sinks, the cabinets were disgusting as well. The Ethernet port had been painted over as well as every other surface including charging ports and light switches. It took more than 5 trips out from service to fix all 4 of our Ethernet ports (which were broken in the first place because they had painted inside the port). To add to that the management does next to nothing to enforce rules. The entire time I was at the apartment there was another apartment next to me that smoked cannabis, and the smell would leak into my bathroom, room, and kitchen. It got to the point to where there was smog in my bathroom. When reported to management they said they would send an email regarding the rules to our complex, and despite me sending multiple emails and making multiple calls, every time they said that they had to see the issue/smell it for themselves, yet would not come out until a week later to "check" on the smell despite it obviously having passed. I'm so tired of all of my stuff and my room smelling like cannabis and cannot wait to move out. The walk in closets are nice, just keep in mind they were designed improperly and have zero ventilation so they will always have a musty smell no matter how clean you keep it. The bathroom fan is underpowered for the space, meaning that mold thrives in the bathroom. The sink and shower drains also clog every other week. I also must mention that on move in day my roommates room had black mold above the bed, and even the freezer had black mold, how does that even happen? To add to all this, I was also attacked by a raccoon while leaving my apartment 😭. 0/10 would not recommend, there are so many cheaper places. I do not blame the actual maintenance people at all, only management, maintenance team is great and quick to respond to issues, but their hands are tied when it comes to enforcing the rules.

Avoid living here if you can. When we moved in the apartment was so dirty. On the floor next to the AC unit there was a huge dip in the floor that only got deeper overtime where eventually there was a noticeable hole under the floor. We reported this multiple times and nothing was done to fix it. There was also black mold in the apartment which only got worse over time as well. Upon move out I was charged $150 in charges without explanation, when I went onto my portal, I saw these charges were for other units not mine. I contacted management who initially gave me incorrect information, then eventually gave me a corporate email to contact. I contacted the corporate email right away and it has been over 2 weeks at this point, and a refund has still not been processed. The same thing happened to my roommate who was charged over $200 for other units. Also, while living here my car was hit and ran twice in the middle of the night. The first time left a huge dent on my car, and the second time the whole bumper of my car was left on the ground. There are no cameras or anything and nothing the complex can do. So, if you decide to live here be careful where you park or invest in a dash cam. However, the maintenance team is amazing and always super helpful and nice. I would give the maintenance team 5 stars if I could because the stuff, they have the deal with at this apartment is crazy. Avoid living here at all costs, units are dirty and unkept, management is terrible and not helpful.

One star for a roof over my head. Long story short: mold, mold, mold. In my experience, my concerns about the mold were never adequately addressed, and I felt like I was sometimes blamed for the issue. I also experienced unexpected charges on my rent and had frustrating experiences with maintenance. The office workers were generally nice, but I received conflicting or inaccurate information at times. Most frustrating was my experience with the manager, who did not resolve what I considered my unit’s biggest problem. I was constantly sick while dealing with the mold and eventually stopped reporting it because I felt nothing was being done. If you decide to rent here, I would recommend keeping thorough records of any issues and charges. $1,100 a month for this experience…

I do not recommend living here. If I could give this place zero stars, I would. I’ve reported mold issues multiple times, and despite constant emails back and forth with the office, their “solution” was to simply paint over it instead of actually fixing the problem. On top of that, raccoons frequently leave droppings all over the staircase, and trash is constantly scattered throughout the hallways. The office then attempts to charge residents for a mess they didn’t create. To make matters worse, my key fob repeatedly stopped working, leaving us locked out of our own unit or having to leave our door unlocked just to get inside. It took them days to finally address the issue. Overall, the lack of proper maintenance and accountability is extremely disappointing. I strongly advise looking elsewhere. Update: I’ve had ongoing issues with mold in my apartment, and instead of actually fixing the problem, management painted over it and acted like it wasn’t a big deal. I’ve ended up in the ER because of the health issues I’ve been experiencing, and I don’t feel like my concerns have ever been taken seriously. It feels like they’ve tried to gaslight me into thinking the mold wasn’t an issue instead of addressing it properly

This place is ****ABSOLUTELY DESPICABLE***. It smells like trash all the time, there are raccoons and roaches, disgusting dirty stains everywhere all over the ground and hallways that never get cleaned, and worst of all, the people who work at the front desk have absolutely no idea what they’re talking about and give misinformation ***ALL THE TIME***. You need to GET THINGS IN WRITING, or else you will be charged extra money you should not be paying for. Utilities is not included in the rent and they keep charging if you use it after the cap, and the cap is barely anything . I’ve never seen such a horrible apartment from the staff to the environment and even the people who live there. The people smoke and leave their trash everywhere. DO NOT RENT HERE.