Current Orlando, orlando-fl

I lived here for two years and my experience went downhill as time went on. My experience was nearly perfect in the beginning. The staff was helpful and good at answering questions, getting back to you, and making sure you were all set. New management took over about a year into me living here and you could definitely feel the difference. Communication was poor. It would take a while for my messages to receive a response. When I called the front office I still didn’t receive clear answers. They rarely followed up with me when they said they would. When questions did get answered, they were not upfront about all the information which led to hidden fees towards the end and more of my time wasted. Overall, the facilities and units are nice however management and staff is a big con.

I feel a little misled because this place was advertised as off campus housing for UCF and I was told by the staff and leasing agent that most people if not everyone living here would be UCF students. Since I’m transferring from out of state and never lived in Florida this was a big deal for me. Both of my roommates don’t go to UCF and so I’m a little frustrated with that part. Also over the last 3 weeks the internet has been dropping almost everyday. Other than that though I do really like the neighborhood and the staff are very friendly

Best place ever. I had unfortunate problems with an old roommate and the office was always quick to respond any of my concerns and ultimately got the situation fixed. I later resigned for a second year here at current and it’s been amazing. I moved from a 4x4 balcony to the 1x1 plus balcony. At first, my new apartment was wrecked. The last tenant had a minimum of two cats and left the apartment insanely dirty with cat hair, moldy throw up, dust, and more. Not only this, but she also left the couch and desk chair incredibly scratched up (ripping apart from top to bottom and left to right), and infested with cat hair (sounds like a move in nightmare but it gets better!). I’ve uploaded the before pictures and will upload the after pictures soon! I brought my concerns to the office as soon as I inspected everything expecting them to get back to me in a few days at minimum. I was incredibly surprised by their immediate response. Not only did they make me feel heard, they brought in a cleaning crew, new couch, and new desk chair all within one hour of my initial complaint! Had this been any other apartment complex, I would've most likely had to clean everything myself and lived out the rest of my lease with a ripped up couch. I cannot thank the resident team, managers, and cleaning crew enough. I wish I had gotten everyone's names (there was at least 9 people who helped me today and were all beyond amazing). Jessica, part of the cleaning crew was amazing. I saw her every morning when I left for class in my old apartment, and she is a ray of sunshine. Can’t recommend you to sign here enough. They even have a promotion, $950/month for a 4x4 balcony. On top of that, they’re even offering up to $1,000 gift cards! I’m JUST moving in for the second year here and I already feel bittersweet thinking about a day I have to leave. The amenities and events are also awesome! Overall, 12/10 apartment complex (something I never thought I’d say about any apartment let alone a student housing complex). No I do not work here and no I was not given anything to write this review (something many other apartments do), I just love it here.

Elissa, Dani, Brandon, and Christian were all incredibly helpful with the leasing process. We asked a million and one questions and they were sooo helpful every time. Cannot wait to live with such quick and efficient management!!

The greediest, most unhelpful front desk and staff you'll ever find at a property. Not one of the employees likes to do their jobs. They have a "package room" as an amenity but the workers are too lazy to put packages into the package room and checking them in so residents can pick up their packages. The staff tries to make residents review bomb the property by bribing them with food and in exchange for the food they have to give the property a review on google. The walls are crooked in the buildings, the floor is lumpy, poor construction. They don't do resident events and when they schedule them they are cancelled or just very poorly planned. They try to nickel and dime you for many things when you move out of their property even if your apartment is will taken care of, they'll find something because all they care about here is money. The first management was great, but the current management has no sense of customer service and are completely sales driven and once they get you to sign don't expect any of that same treatment. The maintenance people are kind but even they are sick of the management as they've started leaving to other properties. This is a sinking ship.