Promenade Place, orem-ut

DO NOT MOVE HERE! It will be cheaper ANYWHERE else after all the fees that go along with the "extra amenities". Not only that, but you will not get your security deposit back no matter how clean you leave your unit. I was moved into a unit that was not deep cleaned at all, had a broken towel rack, and gross stains on the carpet. I stayed in it until the end of contract and was charged for everything despite it being unsuitable conditions to begin with. Due to the last minute unit switch the office did because of their poor planning and management I had to move everything to this new unit last minute. They conveniently did not let me know about the move in inspection forms (I've lived in apartments before that do this for you) which resulted in me being responsible for paying for the deep clean. There are much better options that are the same price or cheaper around. Not to mention, the WiFi NEVER worked here! I used my data mostly and the apt would email saying they are "fixing" it or changing internet providers, but it never improved. If you're a student you will not be able to reliably access the internet to do your work. Also, in building 2 the Axis parking lot was super loud and people there would rev their engines all hours of the evening and night.

We needed to find housing for our son on super short notice. We had only a couple days to find housing, get paperwork approved and move him in. I spoke with the Promenade office staff and office manager Anna and they all worked super hard and quickly and thanks to their efforts he was moved into the apartment in less than 3 days. Over the course of his first lease, we never had any issues and the staff was so kind my son and to us when we came over. When it came time to move out, our son had some very unfortunate medical circumstances and we were not sure he could physically move out. Once again Anna and her staff came to the rescue. Within days we had worked out the lease and they went above and beyond to help my son and our family. The staff had been so busy with move outs this week but still made time to help our family get our son settled. When I came to get the fob, it was after hours and Anna went out of her way to help me anyway. She was able to have Erin come in on her day off to get the fob activated and stayed with me to ensure it worked properly. Promenade Place is a huge complex that houses lots of residents. It can’t be easy to keep things running smoothly and I am sure its a very thankless job at times. The place is very well maintained and clean and is full of great amenities. That said, it’s people like Anna, Erin and the many others in the office who go above and beyond each and every day. They work so hard and I know our family will always be grateful for everything they have done!

Erin was so great to work with! We loved her and u need to work with her. She will give u the best tour. If u don’t want student housing don’t go on a tour with her because she will convince u so fast that’s how good she is. She definitely could sell a mink its own coat. #absolutecinema#weloveerin#getmeicecream#welovewomeninstem

What a great place to live! I loved the staff they were very kind and even helped me save some money! They are such kind people and the rooms are spacious and they have great facilities and an overall amazing vibe! Best place to live in Orem and am amazing and calm environment! Can not recommend enough, to anyone looking for a comfortable private room and camaraderie this is your place! Enjoy it!

Wonderful place to live. I had an issue with a roommate and Anna Jenkins, the manager worked with me to help me move to another unit. I appreciated that a lot. The common areas are nice as well. There are games on every level and we used them often.