Muse Omaha, omaha-ne

I lived at Muse Omaha for about 3½ years, moving in during December 2022. Overall, my biggest issue has been how my move-out has been handled. When I was approved for my apartment, one of the conditions of my approval was that I had to make additional upfront rent payments due to my credit. I complied with that requirement and have receipts and bank records dating back to December 2022 showing those payments. Now that my lease is ending in July 2026, Muse is telling me they have no record of those payments. I’ve provided documentation to both Hunter in billing and Alexis in the leasing office, but I still haven’t received a clear explanation of how those payments were applied. I’ve been trying to resolve this since June 25 through emails and phone calls. Every time I ask to speak with the property manager, I’m told they’re busy. I also asked for the regional manager’s contact information so I could escalate the issue, but that request has not been accommodated. Another concern is that the resident ledger I was provided doesn’t clearly reconcile with my records. I have receipts showing deferred rent payments, but the ledger doesn’t clearly explain how those payments were applied or reconciled with my account. After transferring from a shared unit to a one-bedroom apartment, I was charged an additional deferred rent amount to cover the remaining balance, which I also paid and have documentation for. Despite providing my documentation, I received a 7-Day Notice of Termination stating that legal action may be taken. At this point, I’m simply asking for a complete accounting showing how my deferred rent and other upfront payments were applied. To be fair, the maintenance team has always been excellent and was one of the best parts of living here. My concerns are with the management and billing process. Based on everything I’ve gone through, I would not recommend Muse Omaha. If you’re looking for an apartment in Omaha, I’d recommend checking out places like Wire, Slate, or other communities before signing a lease here. My experience has been frustrating, and I wouldn’t want anyone else to go through what I’ve dealt with. I can’t even get a face-to-face meeting with the property manager or accounting to walk through this issue, as their ledger does not account for all my payments. Management has changed numerous times, yet I still can’t talk to anyone to resolve this. Based on the 7-Day Notice I received, it appears Muse intends to pursue legal action. If that’s the direction this goes, I’m prepared to defend my position because I have documentation and receipts supporting the payments I made. Update 07/07/2026 around 3pm cst: After weeks of trying to resolve this with the onsite management and billing team, I escalated my concerns to Cardinal Group’s CEO and portfolio manager. Once corporate leadership became involved, my issue was reviewed and resolved. I appreciate their willingness to step in and help. That said, my frustration is that it took escalating the issue to the highest levels of the company to get an answer. I believe this could have been resolved much sooner at the property level with better communication and a thorough review of my account.

I came carying paperwork and a laptop thinking I would check in with the two girls who were at the office yesterday before and after my self guided tour as I wanted to fill out and submit an application that day. Idk what their job tital is and it was clear they didn't want to or weren't being payed to help me. They graciously opened the office door as I was struggling with my hands full in the 90+ heat to enter the code to the lock case that then had another key I needed to deal w on my own. I was using the agent less app, had someone on the phone helping me w the code as the door was opened for me from the inside. I assumed that person was who I was talking w on the phone. They were not the same person lol. Very odd experience. From there the app and the codes were easier with time and practice and I'd love a 2 bed 2 bath for myself. Getting around the common areas as a hands free resident will be perfectly fine. My initial experience with an agent less apartment tour was not. Thanks for reading! Hope to be a resident by Wednesday the 15th God willing 🙏🏼

"Airbnb Host: Alex" had my 2 star review taken down. Guessing he does that with every negative review, as there were none when I was booking via Airbnb. The unit was so poorly cleaned, crumbs everywhere, food stuck to the pans, blood stain on the mattress, feces left on the bathroom plunger, hallway to unit smelled of cigarettes and marijuana, and the on-site dumpster outside our unit was completely overflowing with trash piled all around it. Homeless people were outside our unit daily going through the mountain of trash by the dumpster. Do not take the risk to stay here.

I love this place based on my experience its excellent apartment community with friendly and responsive staff, well-maintained grounds, and a clean, comfortable living environment and overall positive experience living here. The best part of it is the gym because now I don’t have to pay for my membership at Crunch and it’s like a 5 minute walk to Downtown! Lastly they always have nice resident events like the rebull bar that recently happened!

I ended up deleting my review simply because I wanted it to be more up-to-date and I had so much information about how good this place is that I needed to redo a new one to add new information. The property manager Sharnae Is an absolutely wonderful and reasonable person to work with when it comes to payments and late payments here at the Muse. She’s always been a really good advocate for residence and also as well has worked her way up to becoming property manager and has shown the growth and type of person she is because I’ve been living here when she was Just an assistant manager, and she’s always advocated and been there for the residence, including me, listening to my concerns and trying to work with me on payments and on issues here at the Muse. She’s a busy woman and people need to give her more grace and more understanding. The maintenance with Eddie is absolutely top-tier. He’s always on time with maintenance request. Fix the issue. Adjust the issue and also as well will make sure that any other issues you have currently at the time I’ll try to fix them. The leasing agents as well are always with a smile and being able to help and also as well, they are open to having a conversation conversations with you and wanted to get you what you need and get to know you as a resident. The property management here has been through numerous companies that left this place looking like crap and feeling like a place that’s terrible to live in but cardinal group and the people that they have running the leasing office right now Are the best that we’ve had in a while here at Muse. I love it here.