Muse Omaha, omaha-ne

I lived at Muse Omaha for about 3½ years, moving in during December 2022. Overall, my biggest issue has been how my move-out has been handled. When I was approved for my apartment, one of the conditions of my approval was that I had to make additional upfront rent payments due to my credit. I complied with that requirement and have receipts and bank records dating back to December 2022 showing those payments. Now that my lease is ending in July 2026, Muse is telling me they have no record of those payments. I’ve provided documentation to both Hunter in billing and Alexis in the leasing office, but I still haven’t received a clear explanation of how those payments were applied. I’ve been trying to resolve this since June 25 through emails and phone calls. Every time I ask to speak with the property manager, I’m told they’re busy. I also asked for the regional manager’s contact information so I could escalate the issue, but that request has not been accommodated. Another concern is that the resident ledger I was provided doesn’t clearly reconcile with my records. I have receipts showing deferred rent payments, but the ledger doesn’t clearly explain how those payments were applied or reconciled with my account. After transferring from a shared unit to a one-bedroom apartment, I was charged an additional deferred rent amount to cover the remaining balance, which I also paid and have documentation for. Despite providing my documentation, I received a 7-Day Notice of Termination stating that legal action may be taken. At this point, I’m simply asking for a complete accounting showing how my deferred rent and other upfront payments were applied. To be fair, the maintenance team has always been excellent and was one of the best parts of living here. My concerns are with the management and billing process. Based on everything I’ve gone through, I would not recommend Muse Omaha. If you’re looking for an apartment in Omaha, I’d recommend checking out places like Wire, Slate, or other communities before signing a lease here. My experience has been frustrating, and I wouldn’t want anyone else to go through what I’ve dealt with. I can’t even get a face-to-face meeting with the property manager or accounting to walk through this issue, as their ledger does not account for all my payments. Management has changed numerous times, yet I still can’t talk to anyone to resolve this. Based on the 7-Day Notice I received, it appears Muse intends to pursue legal action. If that’s the direction this goes, I’m prepared to defend my position because I have documentation and receipts supporting the payments I made. Update 07/07/2026 around 3pm cst: After weeks of trying to resolve this with the onsite management and billing team, I escalated my concerns to Cardinal Group’s CEO and portfolio manager. Once corporate leadership became involved, my issue was reviewed and resolved. I appreciate their willingness to step in and help. That said, my frustration is that it took escalating the issue to the highest levels of the company to get an answer. I believe this could have been resolved much sooner at the property level with better communication and a thorough review of my account.

I love this place based on my experience its excellent apartment community with friendly and responsive staff, well-maintained grounds, and a clean, comfortable living environment and overall positive experience living here. The best part of it is the gym because now I don’t have to pay for my membership at Crunch and it’s like a 5 minute walk to Downtown! Lastly they always have nice resident events like the rebull bar that recently happened!

The Muse has been an unsafe and unclean place to live. I am a professional student who is about to graduate who keeps their place clean and maintained and have lived here for three years. Beginning mid-year in 2025, a cockroach infestation began and I have been battling to keep my living conditions safe since. In combination with the constantly rotating management, animal urine in the elevator, dog feces in the hallways, sketchy elevator conditions, homeless people knocking on my door (who have managed to get into the hallways), and cockroach infestations, I wouldn’t recommend this place to my worst enemy. I have attached a photo of a trap I have made with a sticky label. Nobody should live here, especially students or women living alone, and I encourage staff to try because maybe they would have more empathy regarding the building. Because of the high rates of disturbances and criminals living at The Muse, there is a consistent turnover rate, because of this, most apartments on my floor are AirBNBs which curates those who are loud and destructive. The outdoor has a latch that is broken and doesn’t work properly, which allows homeless people to sleep in the mail rooms and to get inside to the corridors and inner areas, there is no proper-working security and be prepared to defend yourself and your belongings at night time. Taking out the trash is a flat rate while we are expected to bring it to the dumpster ourselves, which could be very difficult for anyone who has any type of physical condition. Management lies to new tenants about the conditions of the apartment, no loyalty exists to their long-time renters. Not to mention how expensive it is for a tiny cubicle that doesn’t have proper utilities functioning. Charging flat rates for trash while we take it out ourselves

I recently moved into Muse Omaha Downtown less than a month ago, and my experience has been nothing short of horrendous. (check Yelp. I’ve found more recent residents feedback from the last few weeks on there.) Before moving in, I actually left a very positive review because I truly believed in what was being presented. I was told by someone from corporate that after the takeover in November, major changes had been made, management had been cleaned up, and the property would be safer and better run. Based on those promises, I signed my lease. The reality has been the complete opposite. It feels like false advertising and completely misleading. This property, in its current state, is not worth the investment for any company taking it over. If anything, the issues have remained the same or gotten worse. I want to stay optimistic because I live here, but it has been extremely disappointing time after time with unresponsive management, lack of accountability, and serious security concerns. The biggest issue is safety. This is advertised as a gated and secure property, yet I have not seen a single security presence on-site since moving in. Not once. There are constant instances of non-residents in the building. I personally experienced a situation where a homeless individual was in the elevator, and it could have easily been just me alone in that situation. A family member who was visiting me and works in the county corrections office recognized this individual as someone who has been in and out of jail. That is extremely concerning and should never be happening in a “secured” building. I have been documenting and recording these situations, and that is only a small part of what I have been dealing with. Even outside, the so-called gated areas do not feel secure. It is common to see groups of homeless individuals walking through or around the property regularly. This is not said to be unkind, but to highlight a real and ongoing safety concern that residents are expected to just accept. On top of that, I was locked out of my apartment for four hours starting at 5:30 a.m. because access relies entirely on a phone-based system. I had to rely on four different people to call maintenance for me. When someone finally came, the situation was handled with complete disrespect. Jeremy, the property manager, was extremely, extremely disrespectful to me. He rolled his eyes, laughed, and yawned during the interaction and dismissed the situation entirely instead of handling it professionally. That behavior is unacceptable from anyone, especially someone managing a property where people live. No one should feel unsafe, disrespected, or ignored in their own home, especially when they are paying to live in what is marketed as a secure and professionally managed property. To be fair, Brandon in the leasing office and another female property manager have been helpful and kind, but that does not outweigh the larger issues. At this point, I do not feel confident that any of these concerns will be properly addressed. If nothing changes, I will most likely be escalating this matter to legal counsel. I would also advise any resident who feels unsafe or believes their lease agreement is not being upheld to consider seeking legal guidance as well. If you are considering moving here, I strongly encourage you to read the reviews carefully. They tell you everything you need to know. When people share their experiences, believe them. The reality of living here is not what is being presented. Residents needs should be taken seriously, and accountability needs to happen. Until then, this has been an extremely disappointing and frustrating experience.

People were very grateful warmly welcomed. And the views on the downtown Omaha location, it's amazing. Great service for the community around Metro areas, including the people with wheelchair accessible entrance.