The Ave at Norman Apartments, norman-ok

Unfortunately, my time at the Ave at Norman has not been pleasant. While the staff have been friendly, the amenities here have been closed, such as the pool re-closing starting today, July 13th without any update on when it will reopen. Another issue I have is with the volleyball court, as the sand has gotten worse throughout my time at the apartment complex, as well as the net keeps on falling down. I have complained about this but have seen no results. When asked about receiving our amenity fee back, they said it would not be fair for all residents even though they do have the power to just credit everyone for these inconveniences. Initially, when the pool closed I was told it would reopen back in May. This was frustrating news as someone who is an avid enjoyer of the pool and for it to open mid June was even worse. I also feel blindsided about the pool re-closing, especially with the email coming out on a Saturday so there was no one to speak about the issue too. Not only will the pool be closing, so will the clubhouse. I find it extremely disappointing to hear this news especially in the middle of summer, when I feel like these renovations were NOT necessary #1, and they could have been done at another time. (ex. winter) When it comes to maintenance, there have also been issues with our sink downstairs. When we put in for a maintenance request, they did not appropriately fix the issue and we have still had the same issues with our garbage disposal as well as the small water sprayer not dispersing water at the same time as the sink. Overall, I have been disappointed and frustrated with the amenities as well as maintenance. Lastly, I feel like security could be better as there was an incident last summer, was promised increased security checks throughout the week nights from someone patrolling, however I have not seen that occur once.

DO NOT LIVE HERE! So, I moved into the ave early, meaning I was taking the room as is, which I was fine with. I was going to clean and paint the room myself. When I asked for the paint color, the people working there were unable to provide it and did not know what it was. They also never cleaned the common areas of the apartment, even after other roommates moved in. It was disgusting and gave a bad look from the start. When I moved in, I noticed how dirty the patio was. When brought up to the front office, they said, "Maintenance switches buildings to clean every week.” My patio has never been cleaned. It is covered in bird poop, insects, and cobwebs. It seems very unsanitary (you can see in the photo attached. Another instance I had was a random maintenance man in my room when I arrived home without my knowledge. After contacting the front office to ask why a man was in my room, they said, “We gave notice 30 minutes before”. I was not home and did not have my phone on me during this time. I was not able to tidy my room or put any valuables in a safe place. In the brief voicemail, the caller said, “We have someone coming to fix your shower.” I wasn't aware there was an issue with my shower, and I still don't know what was wrong. To "apologize” for having a man in a young girl's room without any knowledge, the manager said, “We will repaint the room for free.” This never happened, and I am still waiting for my room to get painted 8 months later. The dryer in my apartment also does not work very well. After multiple work orders, it still takes 3-4 cycles to fully dry a load. The complex would be very nice if it were actually kept up with and cleaned.

this apartment complex actually sucks. at least three components inside of the apartment will be broken (i’ve seen and heard this from other residents and myself) and the apartment itself is poor quality for the price you’re paying. you can go find another apartment that is relatively the same price as this one for insanely better quality. the trash company never picks up trash and randoms fees are added to your rent without notice. some buildings are literally falling apart. my AC broke 3 times in the span of a month and a half. each time it broke, maintenance did absolutely nothing. you’d think they replace it but no. shocking considering this complex does anything to get your money and increase rates. beware!

The Ave only cares about increasing their leasing numbers. Once you sign with them they don’t give a crap and won’t do anything to help you. There’s been multiple car break ins and a shooting yet there has been no security despite protests from the community. Moreover, the pool has been closed for 90% of the time it’s been warm enough to swim yet they won’t bother refunding the amenity fee. And before they respond to this saying to reach out to the office so they can make things right, I have multiple times and nothing has been done. They only care about the incoming residents and will throw you in the dirt immediately. ALSO THEY GIVE OUT FREE THINGS FOR 5 STAR REVIEWS SO DONT TRUST WHAT YOU SEE ON HERE.

Ronnie and Hunter(I think that’s who has been fixing stuff as well in my house) are both amazing maintenance men!! They have fixed everything with dedication and hard work. Both deserve a raise!!