The Ave at Norman Apartments, norman-ok

DO NOT LIVE HERE! So, I moved into the ave early, meaning I was taking the room as is, which I was fine with. I was going to clean and paint the room myself. When I asked for the paint color, the people working there were unable to provide it and did not know what it was. They also never cleaned the common areas of the apartment, even after other roommates moved in. It was disgusting and gave a bad look from the start. When I moved in, I noticed how dirty the patio was. When brought up to the front office, they said, "Maintenance switches buildings to clean every week.” My patio has never been cleaned. It is covered in bird poop, insects, and cobwebs. It seems very unsanitary (you can see in the photo attached. Another instance I had was a random maintenance man in my room when I arrived home without my knowledge. After contacting the front office to ask why a man was in my room, they said, “We gave notice 30 minutes before”. I was not home and did not have my phone on me during this time. I was not able to tidy my room or put any valuables in a safe place. In the brief voicemail, the caller said, “We have someone coming to fix your shower.” I wasn't aware there was an issue with my shower, and I still don't know what was wrong. To "apologize” for having a man in a young girl's room without any knowledge, the manager said, “We will repaint the room for free.” This never happened, and I am still waiting for my room to get painted 8 months later. The dryer in my apartment also does not work very well. After multiple work orders, it still takes 3-4 cycles to fully dry a load. The complex would be very nice if it were actually kept up with and cleaned.

The Ave only cares about increasing their leasing numbers. Once you sign with them they don’t give a crap and won’t do anything to help you. There’s been multiple car break ins and a shooting yet there has been no security despite protests from the community. Moreover, the pool has been closed for 90% of the time it’s been warm enough to swim yet they won’t bother refunding the amenity fee. And before they respond to this saying to reach out to the office so they can make things right, I have multiple times and nothing has been done. They only care about the incoming residents and will throw you in the dirt immediately. ALSO THEY GIVE OUT FREE THINGS FOR 5 STAR REVIEWS SO DONT TRUST WHAT YOU SEE ON HERE.

this apartment complex actually sucks. at least three components inside of the apartment will be broken (i’ve seen and heard this from other residents and myself) and the apartment itself is poor quality for the price you’re paying. you can go find another apartment that is relatively the same price as this one for insanely better quality. the trash company never picks up trash and randoms fees are added to your rent without notice. some buildings are literally falling apart. my AC broke 3 times in the span of a month and a half. each time it broke, maintenance did absolutely nothing. you’d think they replace it but no. shocking considering this complex does anything to get your money and increase rates. beware!

I've had a FANTASTIC experience living at the Ave. Living here is my first apartment living experience, and I have literally nothing bad to say. It's incredibly conveniently placed with the University nearby, as well as a Walmart and some restaurants even closer. My roommates were randomly assigned but they're absolute darlings! My room is a super big space with two closets and a bathroom, which is so much fun for someone that didn't have that kind of space before. I'm also especially impressed with the maintenance team working for the Ave!! Over winter break my shower's water pressure got severely reduced but two of the workers, Ronnie and Brady, got it fixed the same day I reported it. I've also seen them a few times just out and about, as well as repairing stuff for my roommates. The Ave has a VERY reliable maintenance team on hand!! Would HIGHLY recommend living here, it's great!!

Shout out to Kendall, I hope I spelled your name correct and please forgive me if I didn't. Your were such a great help. Smooth and prompt and very professional. thank you for your help and you guys have a great personality on your team so congrats for having her. Thanks again, you get 5stars!