Alight 12th Ave, norman-ok

Beware! Do NOT live in this complex. If I could leave zero stars, I would. In August 2025, my daughter moved into this apartment, and problems started immediately. On her first day, she had to contact management because her dresser was broken. The headboard had a large, disgusting stain that clearly came from a previous tenants hair/head oil and could not be cleaned, yet the complex refused to replace it. The paint was peeling off the walls, and the mattress had a noticeable urine stain (also not replaced). We were told just to flip it over or get a mattress cover. Due to these unacceptable living conditions, she stayed less than a month before moving in with a friend. She found someone to take over her lease, but the complex made the entire process unnecessarily difficult and expensive. To make matters worse, they still charged her a damage fee for an apartment she barely lived in even though there were no damages other than the ones there upon move in. After reading other reviews, it seems like these fees may be routinely added regardless of actual conditions. Overall, this complex appears to have little interest in maintaining their units or supporting their residents. I would STRONGLY recommend looking elsewhere.

The apartments are fine quality, the management could use some work. After moving out, they charged me a large sum of money, accompanied by very low quality photos and limited descriptions besides the price of cleaning. When I asked for a more clear description of the charges and photos, they first gave very broad and unclear descriptions. When I asked for clearer photos, they said they could not, and that the cleaning procedure had already been completed so they could not reverse the charge (while i was actively emailing them about the charges). I had a very unpleasant move out experience, ensure to budget enough money to cover the inevitable move out charges.

Would go 0 stars if I could. Apartments are nice. Walls are incredibly thin and can hear every conversation your neighbor has. Management is terrible and will try to charge you random fees and when you call to dispute them they will not take them off. Had bedbugs and somehow they tried to charge me 1000$ and offered no assistance what so ever. Terrible apartment, choose literally anywhere else.

Worst apartment management experience in 2024. Overcharging 300$ for apartment damages from OU university students is shameful and shocking. We left apartment almost as it was 2 years ago (see below). If the paint was missing, it was missing 2 years before. This was the most stupid way to get money from renter. They found imaginary damages worth 300$ (see their explanation).. Chloe Webster justified saying that they could have charged us more. Very kind words Chloe.. if I had a lawyer we would be in court right now and not on Google reviews. We signed a lease on a dotted line when they said there won’t be any electricity bill. Over the last 9 months they broke their own scheme and started charging us undocumented amounts of electricity bills. When we asked they referred us to Zego. We signed lease with Alight12 and not Zego. It’s all chaos here. They also don’t have exit lease clause in their contract. I had to pay for a 1/2 year without living there. I respected my end of bargain. Paid the rent regularly. But, they managed to surprise us with damages. Better not sign Alight12 lease. Stay away. Stay away. It’s time for management change or name change.

In move out fees, they will charge you the cost of rent regardless of any cleaning done or damages. With just "light" cleaning fees, they will charge you $30 for the bathroom, $30 for the bedroom, and $100 for the common area even if you deep clean the entire apartment. Additionally, each individual blind that breaks (which are cheap and will break at the slightest touch) will be charged $32, and it can total a TON at the end. My previous apartment only charged $70 in total for cleaning after move out while this one is asking for at least $400