The Flats at ISU, normal-il

In my personal opinion, The Flats has some serious drawbacks that outweigh the positives. The location is convenient, the units look presentable, and the lobby is attractive—but beyond that, my experience raises concerns. I was told that my son and his friends were verbally threatened in a hallway by another resident, with a firearm mentioned (though not displayed). Whether isolated or not, this was alarming and made us question the level of security on the property. There also seems to be a frequent smell of marijuana in the hallways. After reading other reviews, it appears these concerns have been raised before. From conversations with residents, it does not seem like management is proactively monitoring common areas or consistently enforcing community rules. If smoking is not permitted, management should spend time walking the halls and addressing it directly. Other issues, while less serious, add to the frustration—maintenance requests were slow or ignored, and the parking lot is very small with no clear loading or unloading area for students. I understand the property may now be owned by Jackson Dearborn Partners LLC out of Chicago, and I hope improvements are made. As it stands, based on our experience, I would not recommend this property.

If I could rate 0 stars I would. Young America made this place the Wild West and I have had nothing but troubles since moving in. We didn’t have internet for 3 months, random charges added every month, and zero communication from Young America. I was never given a key to my door, and when I went to the office to get it, it wasn’t even the right one. We experienced a shooting in our building and Young America said absolutely nothing about it, and the maintenance workers found it humorous. If I am paying almost $900 a month I would much rather have an apartment I feel safe in. $45 dollars a month for parking might be the scummiest charge for a parking lot not even attached to our building. Never again will I rent from Young America.

Love the flats. The best prices for a 4 bedroom 4 bathroom apartments that I’ve seen and it’s so close to campus. Highly recommend to other students!

The flats was amazing! Absolutely loved the amenities it came with, but more specifically loved how it came with a mailroom that was inside and secure. Especially when I order a lot of packages.

Solid apartments, I lived here for 4 years and had little to no problems. The location is amazing as it’s really close to campus and lots of good options.