First Site Apartments, normal-il

Getting into contact with First Site is easy and reliable! Maureen has been amazing to talk to when we’ve made our appointments! She’s very kind and communicative which we all loved. Gael was our agent, and he was insanely efficient and professional! We really appreciated his communication and honesty. Darrin was also the perfect tour guide and we loved his personality! First site always makes us feel like our best interest is their top priority. If you’re looking to rent, seriously consider renting here!

I thought they would have been better than the experience I had with Core 3. NOPE. Don't fix anything and if they do, it's half ass. I've put in and called so many times about our ac not working and you could see the water stains on the ceiling tiles where the ac unit was dripping. It got so bad this summer, that the ceiling tile actually fell on me because it was full of water. Put in multiple requests about the window in the bedroom needing recealed and or fixed and they just cancel the work order. Our sliding glass door, we had three different people come out and look at the door and they all said yes your sliding glass door needs replaced we will put a request in. Nope never replaced it until I lost my temper a little. Then when they did the door, they said they would send someone to finish and paint. Nope never happened. Then there is the washers in the basement.... I can never do laundry without calling because the washer isn't working or there is no water running for the washers. Extremely disappointed. Never again

First of all, Gael Olvera, thank you so much for the excellent service; you were always very kind. Also, I lived for two years in building 7A, Clobertin Ct. I paid more than other tenants because the building has a laundry room—well, the machines were so bad you had to repeat the washes because they didn't work properly, and the dryers were the same. I think they have a lot of room for improvement because they're the worst, you know! From the first day I moved in, I found a damaged, unpainted door, a waterlogged carpet, and damaged cabinets, etc. But since I needed to move, I had no other choice. Then I sent several requests to maintenance to fix those issues, but they didn't fix everything; they just left it half-done. I had to put up with a damaged, scratched stove. I requested a replacement, but they never changed it. Then water was leaking through the bottom of the windows in both bedrooms, and on those three occasions, the apartment flooded. My clothes, bed, carpet, shoes, etc., were all soaked. I have photos and videos that I sent to Ulices, a person who never did anything; he just ignored the messages. He only said to send a request to maintenance, and then maintenance would come and put a sad little fan on the carpet to dry it, and that was it. I had to seal the windows myself because they didn't even fix that. Two burners on the stove burned out, and only a few days before I was supposed to move out did they replace the stove. Then they were incredibly rude when I moved out and asked if they would return my deposit. They said yes, that they would evaluate the apartment, and then they charged me $100 after the... I returned the apartment to them in the same condition they gave it to me, with all the damage already there. And what happens? I call to ask about my deposit, and what? They say they won't return anything, that the $925 deposit I paid was spent fixing things in the apartment that others damaged before me, and on top of that, they charged me $100. They're truly outrageous, thieves, opportunists. They're the worst company. I lived in Arbors apartments, and I think they should learn from them about being a serious company... Arbors actually conducts evaluations and returns deposits; they're more honest, to be honest.

I really have to say, the service I experienced here was just incredible. Cadence helped me understand exactly what my lease entails without pressuring me to sign. She kept a warm and welcoming tone throughout our entire conversation, which is not something you experience at every establishment.

I lived with First Site Apartments while attending ISU, and I would absolutely not recommend them. My security deposit was not returned, even though I spent HOURS cleaning my apartment before moving out. The person who did my final walkthrough even complimented how clean it was and told me I would be getting my full deposit back. Clearly, that wasn’t the case. At 1010 Lofts, we had Japanese beetles constantly coming through the vents into our living room and bedrooms. Nothing was ever done about it, despite the issue being brought to their attention. I eventually had to pay out of my own pocket to have someone come take care of the bugs. We were also charged monthly “overusage” utility fees without ever being given any documentation proving we actually exceeded the usage limit. My roommate and I were gone Thursday night through Monday morning almost every weekend and made sure the apartment was properly shut down when we left, so these charges made absolutely no sense. And to top it all off, every time you called the office, the people answering the phone were rude, dismissive, and acted like you were bothering them. Customer service was horrible. Overall, I would NOT recommend First Site Apartments to anyone. Save yourself the headache, document EVERYTHING, and look somewhere else.