Mansfield, new-york-city-ny

Mansfield is a great place! I love the staff, and the Midtown location is fantastic. There’s easy access to several subway lines, making it really convenient to get around the city. I’d definitely recommend it to anyone looking for a place to live or somewhere to stay while on vacation in NYC!

Renting with Fllat Marketplace / Neon Vista Housing was an absolute nightmare from start to finish. First, the living conditions during my stay were unacceptable: persistent cockroach infestations, weeks without heating in the winter due to a broken window frame, lack of basic kitchenware, and missing AC during heatwaves. Second, their deposit refund process is borderline fraudulent. I moved out on June 1st. Over three months later, my deposit has still not been returned, which is a direct violation of the 14-day statutory limit under NY General Obligations Law § 7-108. Even after their customer support admitted in writing that they owed me a refund of $567, they continuously gave automated replies, closed tickets without answers, and failed to issue the wire transfer. A formal complaint has now been officially submitted to the New York State Attorney General, and legal counsel has been retained. International students and future tenants: stay far away from this company.

I had a very disappointing experience with Mansfield. It has been over 3 months, and I still have not received my security deposit ($1,560) and prorated rent refund ($1,475), despite multiple confirmations that the refund would be processed. I have been in continuous communication with their support team (fllat team), but they only provide vague responses and are unable to give any clear payment date or resolution timeline. In addition, the overall experience did not match what was promised. I was relocated multiple times during my stay, and the room I received was not as agreed or as shown in the listing. The conditions were also significantly below expectations, including a prolonged period without hot water. It is particularly concerning to see similar complaints from other tenants regarding delayed or missing deposit refunds. This situation is extremely frustrating and unacceptable. A refund should not take months, especially after it has already been approved. I would strongly advise others to be cautious when dealing with this company, particularly regarding deposits, refunds, and the accuracy of what is being offered. I hope this matter is resolved promptly.

I had the opportunity to reside at Mansfield Residence during my university exchange program in New York. The property benefits from a prime location with convenient access to key areas across the city. It also offers a strong sense of security, with controlled entry via digital code and on-site front desk staff available to assist residents as needed. In addition, the residence provides high-quality amenities, including a coworking lounge, a terrace, and a fitness center. The units are fully furnished, allowing for a seamless and efficient move-in experience. Overall, my stay was extremely positive, and I would like to extend my sincere thanks to the sales team: Alex, Husyar, Rosie, and Freddy, for their professionalism and support throughout my stay!

Knowing that Times Square is within a 5-minute walk from you is exceptional! Amazing location in NYC. Even though the location is old, it is renovated professionally, and the great staff there helps you with any questions you have. I highly recommend it here if you want to have a memorable stay during your visit to this gorgeous city. 🌆