AYA | Fully Furnished Apartments for Rent, new-york-city-ny

DO NOT RENT FROM THESE PEOPLE. I should have known when I had to request to book the room 3+ times before it was confirmed. I’ve included photos and videos of every difference between what Charlene via Aya, has listed on her 31 Troutman apt 3R address. I booked a room with a balcony and sliding door as you can see in the photo. When I arrived, there was no available room. All rooms were occupied. I immediately reached out to Charlene to inquire, there was no response at first. Mind you I have all my belongings sitting in the living room. She finally gets back to me telling me the girl who was in the room hasn’t left yet and they’re trying to deal with it. This is 4pm. I was supposed to check in at 3pm. I see the girl packing and it’s in an entirely different room. Much smaller with no balcony and a totally different set up, as you can see. Charlene insists that I need to refer to the images of the room I booked, I send her screenshots of my booked listing. She continues to say I’m wrong. At this point I contact air bnb, they have me send photos and confirm I have been bait and switched. They gave me a partial refund, fine. So the cleaning lady finally arrives to clean the room. I move in. As I begin to unpack my perishables, there is 0 space in the fridge or on the counters. I send photos to air bnb and Charlene. Charlene then tells me she will talk to tenants. I let her know I have food that will go bad and why was this place prepared and cleaned for a new guest? She refuses to acknowledge or apologize for any of the issues her lack of management has created. She never addresses it again and my food went to waste. I assume because she was upset that I received a partial refund, she cancelled my 2 month reservation. I told air bnb I need time to find a new place, the host was pushing air bnb to kick me out asap, i received 3 separate requests to leave, I was being harassed to leave. As this issue and cancellation is not from my own doing, air bnb was able to accommodate my need for a delayed exit. So now I’ve had to pay to move twice, throw away food, and find a new place in a matter of days when I’ve had this place booked for over a month, if you include all 3+ requests made. I had the opportunity to speak to some of the other tenants here and a lack of communication and professionalism is very common and very frustrating. This company and Charlene has caused me an insane amount of emotional distress and harassment. Their lack of accountability and integrity should be taken to court. Also there is no laundry in the room, the bedrooms only lock from the inside and the internet is awful. This is a huge scam and bait and switch situation. Do not let them fool you and stick up for yourself. Air bnb provided a full refund along with $400 credit because of they understand exactly how disgusting this behavior is. So I’ll scream it at anyone who will listen, save yourself the time and energy and do not book with these people. Also this woman gave me a terrible review on air bnb, when I have the screenshots of her being totally unprofessional. I will add them to this post soon.

As someone that’s been staying in their properties for over a year and a half I would strongly reconsider to ever use any of their services again and I would advise anyone thinking to do so to do the same. Not only are you met with some of the craziest roommates you will ever come across you’ll also be met with multiple occasions of flooding, multiple occasions of plumbing issues, multiple occasions of unauthorised access into our apartments and rooms, multiple occasions of pleading with management about security concerns, cleaning concerns that just falls on deaf ears every single time. They currently and actively exploiting every single person renting with them with exorbitant fees that do not justify what you’re getting at the end. They have the audacity to increase rent and utilities when they feel with arbitrary fees all around. Oh and btw, even though this is an English speaking country, almost no one understands English working for AYA so communication is an utter joke…the only people that speak English is the sales people.

SO HELPFUL! We just signed a lease for a transfer student headed to college in NYC this fall. Dorm housing not offered, there wasn't much time (or inventory in general at this time of the year for college kids obviously!) and I couldn't be more grateful for Alexandra and AYA! Alexandra is very organized, professional, helpful and honest about EVERYTHING: what she could and could not promise in terms of budget, room size, roommates, etc. ALSO! I always knew (listing number and etc.) exactly which apartment we were looking at and I really appreciated that because it's not easy finding a place when you're 3,000 miles away! I'll update after the move but had to say thanks to AYA and Alexandra. A lovely welcome to NYC.

Renting with Aya is an easy hassle-free process. Maintenance is quick to respond. Housekeeping service from Ninorka is beyond exceptional!

Isabel and John were amazing throughout my apartment process. They were incredibly quick to respond, very helpful with every step, and genuinely kind the entire time. Moving can be stressful, but they made everything feel smooth and manageable. I truly appreciate all their support and would absolutely recommend working with them. Five stars!