92NY Residence, new-york-city-ny

Great Location and Classes, but Housing Needs Major Improvement I’m currently looking for a place to live online and was considering returning to the 92nd Street Y. I took classes here in the past and loved the experience, but the residential housing was a major drawback. The bathrooms were extremely dirty and poorly maintained. It often looked as though the toilets and showers hadn't been cleaned in a long time, with noticeable dirt buildup in the showers and stains on the toilet seats. I routinely had to bring my own cleaning supplies to scrub them before every use. Overall, the facilities feel like they haven't been renovated since the 1980s, aside from an automatic paper towel dispenser that was frequently empty. The kitchen was nothing special, so I strongly recommend bringing your own mini-fridge to keep food in your room. The rooms themselves needed work as well: the air vents were thick with dust, and the harsh fluorescent lighting made me avoid turning on the overhead lights altogether. Bringing your own lighting and decor is a necessity if you want to make the space feel usable and comfortable. What made matters worse was the staff. Residence customer service was disappointing and unfriendly, making me feel like a burden whenever I asked standard questions. Security treated residents more like threats than paying guests. While strict guest policies are understandable, the way staff addressed me and my visitors came across as incredibly rude and classless. The website paints a picture of a warm, welcoming, and supportive community, but the reality was the exact opposite. The best part about staying here is the prime location and having direct access to the downstairs classes, talks, and excellent instructors. However, given the price, I'm currently searching for a cleaner, quieter, and more respectful environment.

SCAM AVOID I would strongly advise anyone to avoid 92 Residence. Their terms and conditions stated that if they were unable to offer you a room, your booking deposit would be refunded. I paid the booking deposit, but I was unable to provide the documents they later requested to secure the room. Under their own stated terms, I should have received my deposit back. Instead, they ignored my emails despite me contacting them multiple times to try to resolve the issue. With no response and no refund, I have now had to start a chargeback through my credit card company. In my experience, this has been extremely disappointing and unprofessional. If you're considering booking with 92 Residence, I recommend reading their terms carefully and being aware that, in my case, they did not honour what I believed their refund policy promised.

Extremely expensive for the experience had. Rooms are tiny. Kitchens are disgusting. Tap water in the kitchen has a rancid smell which I inquired about. Most of the staff were friendly, however I had some interactions that I found point blank rude. Roaches and centipedes are quite common with no help from staff in removal or fears of more being there. Bathrooms were generally clean, however showers varied. The fridge was absolutely disgusting as well. Don’t get me started on the construction at 6am. After a 12 hour shift the night before the last thing anyone wants to hear is hammers and drills right outside their window. They may as well have been in our room. Laundry services are paid for separately and they don’t take international cards. (The staff were not helpful at all with guiding us in finding an alternative way to pay for laundry). Security are unnecessarily strict. The only thing good about this residence is the location. Was accessible to subways etc. In conclusion, wouldn’t recommend this.

Had a great experience living here and am grateful I had the opportunity to! Excellent location on the Upper East Side--a short walk away from Central Park, many art museums, and the 86th Street subway station. Felt very safe. One amazing perk is that you can attend events in the building (including talks by high-profile writers, artists, etc.) for a discount. Gym access is included in rent. A cool way to meet people and make friends, as the residence is very international.

The streets surrounding this place is very dirty. They could do a lot better at cleaning. As a clean space promotes a healthy space in the community.