The Overlook at Nacogdoches, nacogdoches-tx

I have lived at The Overlook Apartments in Nacogdoches for over a year and a half, and while there are a few positives, my overall experience has been extremely disappointing and, at times, concerning for my safety. One of the most alarming issues was a shooting that occurred in one of the buildings. Residents were never notified about what happened, whether the situation was resolved, or if it was safe. A lack of communication in situations like this is unacceptable and creates unnecessary fear among residents. Cleanliness and overall upkeep are also major concerns. Common areas are frequently left in poor condition, with trash sitting out for days, liquids splashed along walls, and empty alcohol containers scattered outside. The environment is often noisy and does not reflect a well-maintained or respectful community. Maintenance response has been inconsistent. I have submitted multiple requests, including one involving a large hole in the ceiling that remained unrepaired for weeks. Additionally, during roofing work, my roommate’s car tire was damaged by a nail, and no assistance or accountability was provided. Pest control is another issue. Despite maintaining a clean apartment, we have experienced roaches, which I believe is worsened by policies requiring indoor trash storage combined with neighbors improperly using shared bins. There have also been significant communication and security concerns. Residents are not consistently notified when outside workers will be entering the property. On one occasion, a worker knocked on my door requesting to paint the inside, requiring me to leave my door open while I was home alone, with no prior notice. There have also been instances where individuals have entered the apartment using a spare key without proper notification. Additionally, I have frequently returned home to find my doormat moved, which raises concerns that someone may be attempting to access the apartment. Internet access was also unreliable, we were without service for nearly two months and had to repeatedly contact the front office before any action was taken. Leasing communication was also frustrating. I was previously told in person that 6-month leases were available. Based on that information, I made decisions about my housing plans. However, when I later reached out to renew, I was told that no 6-month options were available, despite being a long-term resident and even offering to pay a higher monthly rate. To be fair, there are a few positives. The study rooms are nice, and the events hosted by the office can be enjoyable. I also want to specifically recognize Harley at the front desk, who has consistently been helpful, patient, and professional. However, these positives do not outweigh the ongoing issues with safety, communication, maintenance, and overall living conditions. I would not recommend this property to others looking for a secure and well-managed place to live.

Harley is always super helpful. I enjoy having my own space and the fact that is pretty roomy. Great first apt experience so far. I will say we have a fruit fly problem but pest control comes by and sprays the areas down

I’ve been at the overlook for a year now and plan on leaving in december after graduation. From my experience, maintenance has done a good job at responding to work orders. However, I have had instances where they come into my apartment without knocking. In one instance, they opened my roommates room while she was inside and about to change. The common areas are also kept unclean most of the time. Trash and stains would be on walkways. They offer trash pickup but I’ve had multiple instances where my bin would be skipped or forgotten. I’ve liked living in my apartment so far but the factors stated above can make living here difficult.

This place is a joke, my daughter moved in for 2025 semester for school, one we got there the apartment they gave us was smelly and had bugs, they also promised us a $150 gift card for signing the lease at the time that we never received. They ended up giving us another room that was a little better but we have been having issues with the rent. 1 month its what they said and then the next month its $200 more. They can't even explain why. I wouldn't recommend this place. They also try to get us to sign an additional lease for the next year so they can lock you while we had only been there for 1 month that I wasn't doing because we hadn't been there long enough to know if we even wanted to stay there again.. Be careful at this place

I have probably had the WORST experience as a first time apartment renter here at overlook. They claim the apartments to be “furnished” but my couch and loveseats have holes and the furniture is all broken and outdated. I have a first floor apartment and the floors have dips in them all throughout the apartment and I’ve tripped just walking from the living room to the kitchen. They always “accidentally” charge me for property insurance even though I’m insured by a third party and they have that on file, then proceed to say I have to change something on my insurance policy which sends me into yet another inconvenient situation. We also moved into our apartment with a roach infestation and they refused to send pest control to spray our apartment. My garbage disposal also broke in July and it took them until September to fix it so we only had one half of a sink, and no dishwasher for 2 months just for them to not replace the disposal like their supposed to but instead put pipe there and took them not even 10 minutes to replace. Overall, my time here has been stressful and definitely NOT worth the money.