Village Promenade, muncie-in

Wheelchair Users: BEWARE As someone with a T3 complete spinal cord injury who uses a manual wheelchair, I moved into the Village Promenade believing the accessibility needs I discussed during my walkthrough and lease signing had been understood and accommodated. Unfortunately, that has not been my experience. When we received our original lease assignment, we were on the first floor of building one. That location worked extremely well for me and was exactly what I understood I would be getting based on our prior conversations. About a week or two before move-in, however, our assignment was changed to the second floor of Building 2. That change has made a huge difference in my ability to navigate the property. For context, I drive a modified truck that requires approximately 10 feet of clearance so I can safely operate the equipment I use to get my wheelchair out of the truck bed. Because of the way the buildings and parking are laid out, I now have to park in Building 1, exit through the same entrance used by vehicles because there is no practical accessible pedestrian route through the building, go completely around the building, cross the street, and take an elevator just to get where I need to go. What might be a minor inconvenience to a non-wheelchair user becomes an exhausting and unnecessarily complicated trip when you're navigating the property in a wheelchair. And this brings me to my biggest warning: The "accessible" apartment I received is essentially the same size as the standard apartments, with grab bars added to the bathroom. Yes, there is a shower bench — but at 6'1", my knees are practically against the shower wall while using it. There is not a single automatic door openers on any of the doors throughout the property, and many of the amenities are either completely inaccessible or unnecessarily difficult to access and use independently in a wheelchair. The pool, in particular, is not realistically accessible at all to me. I've repeatedly tried to communicate some of these issues and work with management to find reasonable compromises that would make day-to-day life a little more manageable. Unfortunately, getting someone to meaningfully engage with these concerns has been extremely difficult, and my attempts to make progress have largely gone nowhere. Then there is the parking. Residents are charged $125 PER MONTH for an unreserved parking space. There is no guarantee that you'll even be parking anywhere near your building. You could live in the far corner of Building 2 and potentially end up parking at the top of Building 1. On top of that, losing your parking sticker will cost you another $35 to replace. Ask me how I know. The Wi-Fi situation has also been a disaster. I understand that the property is transitioning to Xfinity, but the drawn-out process, repeated connectivity issues, and constant Wi-Fi drops have been incredibly frustrating, with seemingly no end in sight. After paying what I do to live here, I expected more. Overall, my experience has been mediocre at best, and I genuinely wish I had known what I was getting myself into before signing the lease. I've lived in a standard, non-ADA apartment that was more accessible and easier to navigate independently than this supposedly accessible one. If you are a wheelchair user considering Village Promenade, do yourself a favor and thoroughly investigate the accessibility of your specific building, parking situation, entrances, bathrooms, amenities, and routes between them before signing anything. Don't simply take the word "ADA" or "accessible" at face value like I did. I came here hoping for a place that would make independent living easier. Instead, I've spent my first weeks learning how to navigate barriers I thought I sorted out from the beginning. Spend your dollars elsewhere.

My daughter recently moved into this complex & it was so dirty that we have had to clean the carpets twice along with the kitchen floor & both were so dirty that the water was black. She also is paying for WiFi that she doesn’t have & a deck that is not completed. Unexceptable!!

Have been living here since January 2025, and I can’t say enough. The leasing agents and leasing manager are caring and very genuine. The maintenance crew is quick to help solve any problems that I may come across and the building is just beautiful! I love the rooftop hang outs and the pool/hot tub! It’s very clean and the place runs smoothly! Love living here and genuinely sad to leave in July.

Village Promenade was a great place for college kids. The location was perfect. Everyone on staff was very helpful and answered all of our questions.

Pros: Location: Conveniently close to campus, which is ideal if you don’t have a car. Furnished Units: Fully furnished apartments eliminate the hassle of buying or moving furniture. Flexible Leasing Options: The 5- and 10-month lease terms worked well with my academic schedule. Cons: Overpriced: You can find significantly more affordable apartments in nearby buildings with comparable amenities. HVAC Issues: The original in-unit thermostats were replaced with a “more efficient” system that not only adds $20/month to rent but is also controlled by the office. Any temperature adjustments must be requested via email, with a 24–48 business hour wait time, an inconvenience that undermines basic tenant comfort. Unreliable Maintenance: Maintenance is often slow and inconsistent. Some issues took weeks or even months to resolve (if they were addressed at all). Last winter, cold air was pouring in through poorly insulated doors, and the only solution offered was a piece of foam. During May moveout, a maintenance request from February was still not addressed. Dirty Common Areas: Hallway carpets are frequently stained, and the parking garage is littered with trash and cans, making the property feel neglected. Disorganized Leasing Office: The office is staffed by inexperienced student workers. During my first lease, I paid my last two months' rent upfront, but this was not recorded correctly, and I received a false eviction notice. I had to personally provide proof of payment from my receipts. On subsequent leases, similar administrative mistakes occurred—including one error that cost me an additional $600. Unprofessional Behavior: After the leasing office flooded, staff operated out of a nearby vacant unit for several months. I could hear loud gossip and conversations throughout the day, behavior that reflected a lack of professionalism and made a lot of things clear about how the leasing office is run. Mishandled Mail: My mail was misplaced for weeks. I later found out it had been opened by the property manager, who dismissed the issue casually, even calling me after I had moved out and asking me to come back to retrieve it. Security Concerns: My car was involved in a hit-and-run in the parking garage, resulting in nearly $5,000 in damages. Despite filing a police report and repeated follow-ups with staff, I was eventually told the property’s security cameras do not function, a serious breach of tenant safety expectations. While the location and lease flexibility are positives, my overall experience was extremely disappointing. The combination of administrative errors, unprofessional conduct, poor maintenance, and unresolved safety issues makes it difficult to recommend Village Promenade to future tenants.