The Reserve at Mt. Pleasant, mount-pleasant-mi

I am a new resident of this apartment, haven't even moved in yet and im already facing issues with the management. It is nearly impossible to communicate with someone. I am currently outside US, and they barely reply back on email. I am having so many issues with my move-in date. My flight is landing on Saturday and the office will be closed to pick my keys up and they won't let my guarantor pick up my keys. They can be responsible for paying the fee if we can't but can't pick the keys on our behalf and just a day before. They have all the information of our guarantors and still so many issues. On top of that they are not even giving any solution what to do about it. I have no space to live for two nights and I have school on Monday. My flight was originally on Friday but it got delayed and there is nothing I can do about it. This is so stressful for me and Reserve is being utterly ridiculous right now.

We were lead to believe we could get a 2 bedroom with 4 people (I'm married and the other 2 have been a couple for a while). Now they want us to be one room per person knowing we're married and I have a disability. They do not Infact work with everyone. Avoid applying. They lie to get you to pay the 300 and drop that on you last minute.

I was very interested in living here but it’s impossible to talk to an actual human. I wanted to set up a tour time that worked for me and not just robot Aria. I got one email for a human and she never answered again. I’ve called and no one answered the phone. Robot Aria said someone would contact me multiple times, I’ve tried to get ahold of a human for over a week now. I’ll be looking at other options now. Extremely frustrating. Update- I FINALLY got to talk to someone after I called again.

So so nice apartment in Mt pleasant! I have been living in reserve for my study time in CMU. I enjoy the apartment and especially club house that I can enjoy my weekends with me friends going gym and swimming pool.

Really great apartments especially for young college kids. I will say the parking for some apartments could use some work. There is not enough parking for the amount of people in some apartments other than that it is pretty great to live here!