Polo Village Apartments, mount-pleasant-mi

I was charged an extra month of rent when i first moved in, and was told it would be treated as a deposit and returned when I moved out. I specifically asked where that extra payment was going, and the answer I received was that it would be refunded at move-out. However, once I moved out, they suddenly insisted that there was no deposit and refused to return the money. Instead, they kept the $500 and demanded additional payment from me. The communication was inconsistent, unprofessional, and extremely frustrating. I also experienced a serious, life-threatening situation during my time there, and the response from the tenant/landlord was dismissive and careless. I did not feel supported or treated with basic professionalism. Based on my experience, I would strongly caution future renters to get every payment explanation in writing, keep receipts, and be very careful before signing or paying anything here.

I’ve lived there for about six months and I’d say that the girls that work there have been super kind and tried their best to help me move out of an apartment I shared with my coworker. I had let them know in advance that I wanted to get an apartment to myself before the leases end and they said okay and that they’d be able to help me when leases ended. I was under the impression that they’d be able to help my case but they didn’t. In fact there was little to no communication unless I or my mother in law reached out which disappointed me cause I thought they’d be more on top of it given the fact that I’ve been with them for some time now. The apartments are amazing though for a good price and they’re super pet friendly. I just wish it worked out a lot better than what it did and I wished that they’d call me or leave a message letting me know what was going on.

Returned to Michigan after 45 years out of state. Renting at West Point Apartments until home is found/built. The staff of Jill and Elisha are fantastic. Extremely accommodating and very positive. Starting life over and moving from one end of the country to the other in your mid-seventies is stressful. It was such a pleasure to find a location with such a caring and helpful staff. Thank you ladies and Rick.

I moved into this apartment and it was dirty from the start — the carpets, walls, and cabinets were not cleaned. I still have carpet missing in two rooms, with exposed nails. There’s also a large gap between the carpet and the tile floor, leaving exposed concrete and water damage. Both bathroom vanities are badly water damaged, and the caulk is missing around the kitchen, bathrooms, and entryway. One bathroom floor also shows water damage. On top of that, the carpet has had a strong odor since I moved in, and despite asking multiple times for it to be replaced, I’ve been denied. I can’t even get the missing carpet repaired. The only thing that has been fixed so far is my toilet and I have all of theses work orders submitted. I’ve been told countless times that they were submitted only to find out it was not ever submitted…. I’m so disappointed and I hope by leaving this review I can get theses things fixed…. I have documentation of all correspondence if someone would like to reach out… the woman I work with deals with a lot and is very sweet but things need to get done.

Obviously the experience depends on which location, and which staff member you engage with, but overall, the company is corrupt, greedy, and unprofessional. I have lived at Union, Yorkshire, and West Point over the years and had a lot of experience with the moving in, moving out process as well as the office staff: Rose, the property manager at Union Square is one of the rudest people I have ever met, who clearly hates her job and life. Keisha, at Yorkshire was always kind and patient and professional. And Danielle at Union was nice and bubbly, however not helpful in any way when I tried to argue the ridiculous "damages" that I made while living 6 months in a brand new unit. When it comes down to it, they do charge ridiculous prices for silly things when moving out. They charge $60 to change your lock if you don't return your keys in time, and if you try to bring it in late, they take the key but don't reverse the fees LOL. They charged $30 for a stain in the carpet but then don't replace the carpet. They also just recycle the locks between units when "changing locks" because my friend's key worked in one of my units and we lived in completely different buildings. That seems safe right? If you don't want to get charged for pin holes or invisible "black stains" on the wall then I would suggest living with AMG management who has never done that in the years my friend has lived with them, and the 3 that I have. As stated in another review, when they give you an invoice for the "damages" they do not actually show why painting 4 walls and 2 stains in the carpet would cost $450, and it does not add up or even resemble what you would anticipate it being. Their reply to another person's review which I copy and pasted here: "You probably owed rent or went to court for damage." is a great illustration of their unprofessionalism and rudeness.