The Arrow Apartments, minneapolis-mn

The Arrow is perfect for student apartments. Inside the apartments it feels modern and clean, and the location in Minneapolis is hard to beat. Definitely worth checking out!

I never leave reviews for anything, but our experience living here was one of the WORST. Our dishwasher had black mold inside since before we moved in and we had no idea until the mold started appearing on our dishes and the door of the dishwasher. When we told maintenance they said they’d have to replace the entire dishwasher ??! Leading up to that, our keys were not working for the longest time and would let us in through only two doors of the entire building. My roommates and I reached out to management multiple times until one staff member found out they had never been fully activated. :/ The apartment was not cleaned at all when we first moved in - there was duct tape on the water sprinkler, paint all over the floors, shower drainer was incredibly clogged, couch had a giant disgusting stain on it (we had to buy a couch cover because of how giant it was), the railing to the spiral staircase was broken and the metal would shake and clang together when you walked up or down them. After finding mold in the dishwasher, we informed staff and kindly asked for compensation since we now had to deal with MOLD exposure plus so much more after JUST moving in. We were told they couldn’t compensate us because we should’ve told someone about the mold in our dishwasher ??! HUH?? Babe, we just did?? How were we supposed to know before that when we just moved in ?? It should’ve been CLEANED PROPERLY BEFOREHAND. After all of this, when summer started and temps were reaching 90s, our AC broke. Water was leaking from the AC onto the rug on my roommate’s floor. She was never compensated for the mess it made. Not only that, but our rent gradually increased - we signed on for the 3.2 loft which online said over $600 and we understood with utilities it would be over $700, BUT over the course of the lease it skyrocketed to $870 sometimes just about reaching $900 and even more for my roommate with a paid parking spot in the garage. AS WELL AS a required full months rent for August - when we only stayed for barely a week until move-out. I just think if we’re paying this much (pretty much the price for a luxury apartment in dinky) we should see this reflected in the quality and hospitality. I paid less than $400 in rent for my old apartment that was a shoebox, but I never had to deal with constant maintenance requests and dismissive management. Please, save your time and money and live anywhere else but this place.

I don't usually leave negative reviews, but my experience with this property was one of the worst I've had while apartment hunting. I applied for and signed a lease on a two-bedroom apartment with a reduced monthly parking rate that I had negotiated before signing. My move-in date was scheduled a few months out, which aligned perfectly with the end of my current lease. A couple of weeks after signing, I received a voicemail informing me that my lease had to be terminated because they no longer had the floor plan I had signed for. I had to reach out myself to find out what had happened! I was told it was a mistake because someone else had been leased the unit before me. While that was frustrating, I tried to be understanding. Mistakes happen, and I agreed to tour the available two-bedroom layouts again. The second issue was what ultimately made me decide to walk away. Before signing my original lease, I carefully reviewed every page and noticed that the parking policy was not included in the lease. I asked multiple questions because I had negotiated a reduced parking rate of $160 per month instead of the standard $200. I was assured that everything was documented internally, and I was even shown their system confirming my parking arrangement. Based on those assurances, I signed the lease. After selecting a different two-bedroom apartment following their leasing error, I was then informed that my parking arrangement had been removed and that I had been placed on a parking waitlist with 17 people ahead of me. I was confused because I had been told the parking agreement was separate from the lease. If my lease was terminated because of their mistake, I don't understand why my parking agreement was also canceled. To address the situation, management offered me a $200 concession, but by that point my confidence in the leasing process had already been lost. The issue wasn't the discount—it was the lack of consistency and reliability. I was repeatedly told one thing, only for something different to happen. Apartment hunting is already stressful, and I understand that mistakes can occur. What matters is how they're handled. Unfortunately, my experience left me feeling that commitments made during the leasing process could not be relied upon. I ultimately chose to rent elsewhere, even at a higher cost, because having confidence in management and being treated fairly was more important to me.

My experience started off rocky with the management, but I've grown to like the space :). The living area is very spacious and the overall space has a nice modern look. The location isn't terrible either; it's a little further walk, but there's very little noise near the complex. There are also frequent events held for residents that are fun as well.

My experience here has been extremely disappointing and has already made me eager to move out. The experience has been awful. My lease began on a specific date, but my unit was not ready when I arrived. I was told I’d be contacted once it was cleaned and manager-approved. I received no message that day, wasting time, gas, and money after taking 2 days off both jobs to move in. The next day, it still wasn’t ready, so I had to call off again. I finally got a text that my unit was ready THREE minutes before the office closed. The next day, my old key fob and Wi-Fi were disabled, forcing me to call off work and move everything under a huge time crunch. A week later, my shower still doesn’t work despite maintenance requests. My unit also needed last-minute repairs to the tub spout, door stopper, and kitchen sink handle. My garage parking failed one morning, and their solution was to manually let me in. There seems to be zero urgency, assistance, or compensation form here. I am sure they will give me some bogus AI generated reply about policy and how they are sorry and how in spite of all that, they can't do anything about it. Save your time and stress and do not be like me, go elsewhere.