HERE Minneapolis, minneapolis-mn

Worst experience ever!!! WILL NOT RECOMMEND THIS PLACE!!! Unclear statement charges. They do not respond to emails at all. After I left my apartment, I received my statement charges of $165 ($110 & $55) over the summer—various pictures of the perfectly clean ground, ceiling, and doors were provided in the statement. When I sent a email to ask what was wrong the picture and why I was being charged, they claimed it was the grease on the cabinets in the kitchen and the bathroom cleaning fee. There were no bathroom pictures in the statement at all, and they did not even specify what was wrong with the bathroom when i inquired multiple times. My questions were not answered; furthermore, they completely stopped answering. Although my overall experience living in the apartment was pretty decent (they did have a lot of trouble fixing things on the management side, like adding my name into the account, making sure I received emails, and others, as I wasn’t 18. But, the people in the office were nice and friendly), I must say that this experience made everything awful. I WILL NOT BE COMING BACK!!!!!

After leaving, the fees will definitely be deducted. If you want to pay the bills even after moving out (regardless of how clean the cleaning is), then go ahead and choose as you like. You will stay in the worst apartment ever, without a doubt. The parking space price is outrageously high.

I am extremely frustrated with the internet service in this apartment. The Wi-Fi goes down way too often, and when it does, it can be out for an entire day. It also seems to happen especially often late at night. Most of the residents here are students. What are we supposed to do if we have assignments or exams to work on at night and suddenly have no internet? We pay a lot of money to live here, and reliable internet should be a basic service, especially in an apartment where so many residents are students. If the current internet provider cannot maintain a stable connection, management should seriously consider switching to another company instead of continuing to charge residents this much while failing to provide a service we depend on every day. This is not a one-time issue. It happens repeatedly, and management really needs to take responsibility and find a permanent solution.

I was so happy living here at first, but the renewal process completely somehow my mind. U will get door-knocked and pressure signing renew, received incorrect renewal information from staff members, got shouted by the staff over the phone because of a mistake and lie on their end, and kept being pushed around with long email drafted that never got even replies. It honestly feels like the management team has been playing me around with lies and treating me disrespectfully, even though the miscommunication and mistakes came from the staff side in the first place. Also the maintanense, I’ve contacted the repair service three times, but they still haven’t been able to unclog the sink. I even recommended 3 friends and others to live here before all this happened, and now I genuinely don’t know what to say to them.

Email response times are very slow—most of the time, you'll only get a single reply, and it's quite possible you won't get any response at all. They seem severely understaffed, especially during the summer break. The manager is unhelpful, although things were much better during the semester when another manager was around. You have to pay a fixed $150 redecoration fee when moving in, and then you get hit with an inexplicably high cleaning fee upon move-out. It feels like tenants are being charged twice for the exact same thing. Also, there's no place to dispose of slightly larger furniture, like a desk. The desk that comes with the apartment is really poorly designed.