Accolade Minneapolis, minneapolis-mn

If I could give 0 stars, I would. I have finally moved out, and this is my second review because my first one was not enough to cover all the issues I experienced during my year here. 1. My locked $800 bike was stolen from the bike rack inside the garage. Management said they found the time and date of the theft but refused to release the footage or provide identifying information. I was told a subpoena or police approval was required, but MPD told me that was not necessary. 2. Because garage parking had a long waitlist, I had to park on the street. My car was broken into and my driver’s-side window was smashed near the garage entrance. Multiple other cars were also broken into within a few weeks. Management said they could not help because it did not happen on their property. I would not recommend garage parking either, since break-ins reportedly happen there too. 3. After moving out, I was charged extra because the unit was not professionally cleaned, despite leaving it clean. They did not provide clear cleaning standards, and I am also being charged for premium insurance after my move-out date. When I asked why, I was simply told to contact Greystar Receivables. 4. I also had an unacceptable encounter with a maintenance employee, who blocked my car with his personal truck after I briefly parked near the garage entrance before there were signs posted. I apologized and understand the space may have been reserved, but blocking my vehicle while I needed to get back to work was unprofessional and unnecessary. 5. At one point, they wanted residents to pay previous months worth of electricity bill because of their billing and calculation issues. Their gas meter stopped working on 11/30/2025, which resulted in limited gas charges until residents were recently billed retroactively. As a result, those bills were finally issued in June 2026. Mind you, we were paying for gas each month still. Overall, my experience involved poor security, unhelpful management, unclear move-out charges, and little accountability. I am relieved to be out and would strongly advise anyone considering this money grabbing property and look elsewhere. ------------------------------------------------------------------------------------------------------ Attachments: 1. My bike lock, which was left on the rack and appeared to have been cut/tampered with. 2. My car after it was broken into, with the driver’s-side window smashed. 3. An employee-owned truck that blocked my car. My car was parked behind it, not beside it. I tried to drive around it but could not because garbage bins were on the other side. 4. The “damages” they wanted me to pay for after I moved out.

I moved in during the spring semester because I was studying abroad, and the person I subleased from said they loved the building, so I was really looking forward to living here. From my experience so far, I’m genuinely so glad I chose this building as my first apartment. Not only is everything brand new, but they also have so many amenities that are actually high quality and well maintained. I toured the place over winter break, and the person who showed me around (I think her name was Arkia) helped me fill out the application which was super helpful. Since moving in, the management team has continued to be responsive and helpful whenever I’ve had questions. I had an issue with my lease, and they called me every single day to make sure it was resolved which was so sweet and also the building itself is always clean, and you can tell they really put effort into creating a comfortable and modern living space. Overall, this has been such a great first apartment experience, and I would definitely recommend Accolade to anyone looking for a place in Minneapolis.

I pay rent here and the white male security guard did not even let me up to my own room! What is that?!?! I also invited my brother over to come visit not to long ago and the security guard kicked him out because he apparently went through the "wrong entrance"? How are we supposed to feel safe when OUR OWN security is kicking THEIR OWN residents out of the place.

As I am living here longer and longer more and more issues pop up the only real building maintenance issue that's resolved promptly are elevator in trapments and breakdown. The front door systems remain broken despite my taking it to the front office many times. I have heard similar stories and when residents say we won't tolerate and are leaving they go and made a post on Instagram waving their hands goodbye like they don't care...wow like your really adopting the ignore our residents for new residents next fall because at 90 days in the send out renewals that are 9.5% higher and they can ask us to sign but haven't been able to even produce a utility bill...so the building will encourage your student to sign a contract on a unit they have no way to budget for utility wise. I was gonna provide a normal 90 day update but now I have to wait till hopefully November when I have all the information to give to make that video but it's a coming to my YouTube. This was a new build open August 1st 2025 why does it feel like I'm just trying to get by someplace cheap, because this isn't luxury. The building has such unreliable Internet I've had to go rent a hotel room to get all my work done in time can't film UGC in Starbucks now can I damn if I could work from home. The amount of broken non accessible "ammenties" seems like a good reason to steer clear a picture sure it looks bad a video nah you get the full scene. Also parents add $30-40 in a card fee each month so for example my 400 sq ft studio is in my lease listed at $1170 base but just paying for rent and the unavoidable liability fee my monthly amount now is up $1206 + unknown utilities and unknown hotel cost to finish my work. Don't worry I'm sure your student when a deadline pops up and they need to turn in that essay and can't and then starts to loose funding over something they can't control they too will freak out as I've seen residents breaking down over that because it's 9pm and everywhere is closed and if they leave they might not be able to park and they are scared to walk alone in the dark back to their "luxury highrise" So yeah I tried the nice way and sitting down with them in the office but that doesn't work welp I'm an influencer and I have to idk influence I wonder what effect that will have on their little so what if you leave video we can easily fool people with fake plants in front of issues. No you can't see the unit before hand. No if you renew and want to change units to downgrade sure but you again have no way in floor or unit it's just I'll let my manger know about it. All of the buildings around here offering these rent a room to students are ran by big companies that don't care about one bad review and that's quite alright because in the long run it'll fade into existence and they upload fake photos of AI generated ammenties for those overseas to be shocked with when they come here. Thus far I've only really been loud here on Google maps what a crying shame it would be if I were to make another few videos since I have to leave anyway to go find a place to upload and film reliably. I love my space but I don't really utilize most of the other amenities because Im so frustrated by oh let's go to the 4th floor nope the fireplace isn't working and that's trigger some and distracting let's go to sky deck oooo nope can't get reception. I recommend the lobby windows if you stick your phone right up to it'll work. This place continues to get worse I would have been fall to spring and wouldn't have renewed. The images are AI and the staff is in t leasing offices lies put it on paper or it didn't happen.

This is a terrible place to lease; they're owned by Greystar which has a couple lawsuits against them and the building itself is pretty awful. It's been a year since they opened and so much is already falling apart, the clubroom and sky lounge is actively disintegrating, pool tables are inaccessible unless you get the set from leasing, but people keep it for days a time. Not to mention the unsanctioned parties that block people from using the amenities. The air conditioning went out during the hottest time of the year, and a lot in our apartment had to be repaired several times, The stove, AC, Wi-Fi (apartment wide for extended periods) and breaker. The fees are actually insane. If you have an animal, you'll need to pay $400 dollars in a poorly worded "Pet deposit" one that you can expect not to get back. This of course in addition to the monthly pet rent of 25 dollars. Lower rent runs around $750 per person (4 people) for a space that is no larger than my garage. Utilities are unpredictable and parking will likely raise in price from its current $200 which was raised already from $100. This of course culminated in a final utilities bill which was "calculated" a full month before it was due using their "billing methodology" (what the hell does that even mean?) It ended up being around $175 more expensive than every other month. They also charged us back utilities from December because one of their gages was wrong, so there's another surprise $100. I figured there was going to be some safety risks because we're in the city, but we were assured that Accolades would be on top of things. 4 people I know had their cars robbed in the enclosed parking garage, dozens of people had their windows smashed in right outside the apartment, multiple break ins in the front lobby. One of our door dash drivers even managed to get up all the way to our 12th floor apartment. Staff at accolades would provide little to no notice before entering apartments and could have KILLED MY CAT by letting him into my roommate's room who had poisonous plants. This is not including the dozen times (I'm not exaggerating) fire fighters had to help people out of elevators. Stolen packages, people seemingly pooping in the front entry way, security taking photos of people in the pool and gym. Threats of lease violations and malfunctioning key cards. There is so much wrong with this place that it borders on comical and all of it is topped by a leasing office that seems not to care, the condescending tone and laissez-faire attitude make for a miserable experience trying to get anything fixed. everyone running it is 23 and annoyed, there is not a single trusted adult in that building. For those who don't want to read all that. Rent a house with some friends for more space and cheaper rent, this place is hell. (also I forgot the stairwell was leaking water 7 floors down so that also happened.)