VOX Miami, miami-fl

I recently visited Vox Miami and came away with a very positive impression. From the moment I arrived, the staff were welcoming, professional, and genuinely willing to answer my questions. The space was clean, well-organized, and had a comfortable atmosphere that made the experience enjoyable. What stood out most was the attention to detail and the effort to make customers feel valued rather than rushed. Overall, it was a smooth experience, and I would feel confident recommending it to others looking for similar services in the area.

So far, this is my second day living in Vox phase 2, and it is amazing. I have two roommates and we all have our own room and bathroom, which I thought was awesome and I am super excited to be living here for the rest of the year. Living here instead of on campus is a huge upgrade because now I can travel a little easier overall, I am super excited for this upcoming year, and I definitely suggest living in Vox.

I lived here for 5 years as a student and truly had the best experience! I moved 3 times during my time here. First from a 4-bedroom to a 1-bedroom in Phase I, and then to a 1-bedroom in Phase II when it opened. Every move was so easy and stress-free because of their amazing and organized transfer process. The management team has always been friendly, responsive, and genuinely caring, which made living here as a student so much easier. The price for everything that’s included is also unbeatable, especially in Miami where rent and living costs can be crazy! Between the location, amenities, and overall value, I would absolutely recommend this property to any student looking for a great place to live!

Please do not waste your time or money living here. As a sophomore at UM who just moved in, I genuinely cannot believe how misleading and poorly managed this property is. The rooms they show you before signing your lease are completely misrepresentative of what you may actually receive. The model I was shown had significantly double the overall space and closet space than the room I was ultimately given. Had I been shown an accurate representation of my actual unit beforehand, it absolutely would have affected my decision to sign a lease. It looks like a prison cell and is dirty. The management and after-hours support are even worse (shockingly). The property advertises “24-hour assistance,” yet after 5 PM it is nearly impossible to get help. They provide a “VOX After Hours” number and a security number, but when I actually needed assistance, I could not get anyone to answer. Called 10 times with no response at all. Advertising 24-hour assistance means very little when residents cannot actually reach anyone during an emergency or urgent situation. Security has also been incredibly unhelpful and communication has been extremely difficult due to the fact that they don’t even speak a lick of english. Rather than helping residents resolve problems, my experience has been dismissive, unresponsive, and unnecessarily hostile. For the amount of money residents pay to live here, the lack of reliable support, misleading presentation of the units, and overall treatment of residents is unacceptable. Would give 0 stars if I could.

don’t move here the mail room is awful (phase 2), staff doesn’t even smile, no trash cans anywhere, gym is mid. our apartment had no drawers in the kitchen, barely any shelves in cabinets, the laundry machine broke. the building looks unfinished there’s spray paint on the ceilings inside every room, paint splatter on floor, etc. there’s better places for the same price that come w balconies lol