The Indy, marietta-ga

After having to break a lease with an old apartment the indy truly felt like a blessing. The staff has been super nice and helpful and tried to accommodate as much as they could! My new room looked exactly like what I was shown (which was a surprise) and everything has been good so far. The only downside would be getting someone on the phone but after I was explained about their system being down, I’ve been sending email and receive a response between 5-48 hours. Besides the phones, everything has been great!

I was originally very skeptical about moving my daughter into this complex, but after going through the move-in process, I can honestly say you have to see it for yourself. The staff was very welcoming and helpful, addressing every concern we had. The young man at the front desk was especially amazing and went above and beyond to assist us. The kitchen was initially a bit of a letdown, but it seemed more like an issue with the current residents not maintaining the common area. After speaking with the front desk, he politely contacted the residents and gave them a timeframe to clean it before we fully moved my daughter in. Two days later, the kitchen was spotless. Overall, we’ve had a great experience so far

I’m very disappointed with the new parking regulations at this apartment complex. As a resident, I feel like the new visitor parking restrictions are extremely inconvenient. Residents should be able to have guests over without worrying about limited parking or the possibility of their guests’ cars being towed. I understand having rules in place, but there should be reasonable parking accommodations for visitors, especially when residents are paying to live here. I really hope management takes residents’ concerns into consideration and comes up with a better solution.

Our experience with The Indy in Marietta has been disappointing, particularly regarding the handling of a furniture damage charge. The loveseat provided in our daughter’s apartment was already flaking when she moved in. The furniture is upholstered in what appears to be pleather or a similar synthetic cheap material, and the deterioration appears to be consistent with the material breaking down over time, not damage caused by our daughter. What is especially concerning is that we have now been presented with a charge for the condition of the loveseat cushion of $150, despite our position that the issue was pre-existing. We have asked for documentation showing the condition of the loveseat before our daughter moved in, including move-in inspection records, photographs, maintenance records, and information regarding the age of the furniture. We also came across a public complaint from another resident who reported moving into The Indy with couches that were already ripped and damaged. While that does not prove the condition of our daughter's loveseat, it certainly raises questions about the condition and maintenance of the furnished units. We are currently communicating with Elliot regarding this matter. He assured us that the issue would not be turned over for further action while he speaks with the Regional Manager and we work toward a resolution. We are simply asking for fairness, accountability, and documentation. Students and their families should not be charged for normal deterioration or pre-existing damage to furniture that was already showing signs of wear when the student moved in. I hope The Indy will take this concern seriously and work with us to resolve the matter fairly. I’ve called several different phone numbers trying to get through for the past week and a half, at 23 seconds the phone hangs up. Finally received contact on the 8/24. Unprofessional when you’re trying to resolve an issue. Continued to contact and call even asked to speak to someone above Elliott and received an email stating the regional manager already knows of the situation, how unprofessional, the regional has not contacted I also asked for someone over that person and nothing. Students make sure you check everything before you move in, if the cheap upholstered cushions have not been changed out that means they aren’t using the money for repairs and want to charge you $150 for on cushion for pleather that peels easily. When our student moved in, the door had a word engraved and scratches on it, orders and calls were put in. A week before moving out the door was painted.

Don’t live here unless you genuinely wanna deal with managements attitude and constant bs lmao. not worth the money or stress. they are so unorganized it’s ridiculous. parking is honestly overpriced and there’s not even guest parking anymore. if you have a guest over they have to park in the spots outside the building that are shared with three other apartment complexes. had issues with the leasing office before even moving in and i should’ve ran immediately, they will literally lie to your face. i know bixby gets some bad rep but compared to the indy bixby was a dream lol. do not recommend.