Atmosphere Madison, madison-wi

Absolutely love living here!! Finding a place to stay right out of the dorms is so stressful, luckily Axton’s team is so amazing and helpful! Amenities are amazing and I’ve met some of the best people here! Definitely recommend taking a tour and seeing the amazing amenities and building + meeting all the great staff! So excited for the next few years here!

I love living at Axton! The amenities and location are hard to beat. So nice having the gym upstairs for cold days. Workers are nice too! Elevators go out every once in awhile but other than that no complaints:)

I’ve had a great experience living here! The service team is always responsive and gets to you as quickly as they can. The gym is very clean and well-maintained, and all the common areas are kept in excellent condition. Highly recommend this community.

I would not recommend living at Axton Madison. The biggest issue throughout my lease was the complete lack of communication. It was nearly impossible to get a hold of anyone. In just one week, I left 12 voicemails trying to resolve an incorrect rent charge of over $750 while I was out of town. I called the front desk, billing, and even maintenance, sent emails and text messages, and received little to no response. Instead of helping fix their billing error, I was served eviction notices while I was actively trying to get someone to respond. Their record-keeping was just as frustrating. They made a huge deal about returning my parking pass, yet after I turned it in, I was still charged for three additional months of parking that I never used. If I hadn't carefully reviewed my statements, I would have paid for charges that were completely incorrect. Maintenance was another constant issue. We were only the second tenants in our apartment, yet our front door wouldn't latch properly from move-in, our dishwasher broke, plumbing issues occurred in both the kitchen and bathroom, and our washing machine failed. To make matters worse, we were charged for several maintenance visits, including fixing the door latch that had never worked properly from the day we moved in. The building itself also had ongoing problems. The community vending machine was out of service for most of the school year, and one of the elevators was down for an entire semester, leaving a large building with only two functioning elevators. Every interaction with the front desk felt like we were inconveniencing them. Instead of receiving helpful customer service, we were often met with rude or dismissive attitudes whenever we had questions or concerns. Living here was far more stressful than it needed to be because of the poor communication, billing mistakes, lack of organization, and repeated maintenance issues. I hope management takes these concerns seriously and makes improvements, but based on my experience, I cannot recommend Axton Madison to future residents.

This is my first year living in the Axton, and I love it! The layout of the apartment building itself and the units is unique and aesthetically pleasing. The amenities like the complimentary coffee machine, hot tub and upstairs lounge area are really nice as well. Plus, the front desk staff are friendly and really helpful. Definitely recommend living here!