Wildwood Lubbock, lubbock-tx

I lived here for two years. I was in the 4b/4ba flat. The Good: The only reason this is getting 2 stars is because they have really good transportation to TTU (the buses come every 12 minutes and are very reliable, they come every 6 minutes during finals season) and the specials you can get here are really great (I got 200 off my rent per month). The amenities are nice and the apartments themselves are higher-end for the going rate per month. The Bad: There is an active roach/wolf spider infestation. It has been here since I moved in and it was there when I moved out. The roaches will climb through the plumbing into your room. The wolf spiders will be on your walls, in your bed (Yes, I've found two wolf spiders IN MY BED 5FT OFF THE GROUND HERE), everywhere. The plumbing is god awful. My shower, sink, toilet, and kitchen sink were constantly clogged. I had to have maintenance plunge my kitchen sink, shower, and toilet all on separate occasions. I spent a lot of money on Drano while living here. The internet is usually not finicky, but I have had it go out twice during the school year. Normally I wouldn't mention it if it came back on within 4-6 hours, but both times it took over 24 hours to come back on. It's also super hard to get hold of the front desk and ask what's going on to get any sort of info on situations that happen at the apartments. I once had my water go out for over 12 hours and all I got was an e-mail from Wildwood saying,"Sorry!". The utilities are insane here. There have been multiple times where I get charged over 100+ for electricity ALONE. And that was when I was splitting the cost with 7 others in my building. Times are tough, yes, but my new apartment where I am only paying for my utility cost (1b/1ba) is around 40 per month. I do not understand how one building can cost approximately 800 dollars a month in electricity alone, not counting water, sewer, etc. when I've asked Wildwood maintenance, they usually say it's hard for the A/C units to keep up with ~70 degrees inside because of how old the units are. Maintenance is also unpredictable. They will do room checks, for some reason, even though these are advertised as student living apartments. They usually did come quickly if I had an issue, but sometimes they would mark it as fixed when they were not. If you're desperate for a decent place, you can definitely stay here and be fine. It's only worth it if you get the specials for 100-200 off per month imo. But there are better places in Lubbock that are closer to TTU/LCU and don't charge as high of a rate.

Lived here two years, not many problems except recently. They don’t keep up with updating tenants if maintenance or anything will come into your unit, they will fine you for the weirdest things they don’t see fit, and try to come off as a top tier place to live. They only get 5 stars cause they hold events for prizes to do so.

Upon move-in my room smelled rancid, the living room couch was peeling and destroyed, smoke detectors beeped, and 2 days were spent cleaning before I could move my belongings in after traveling 23 hours to move in. My desk was broken and unstable and never replaced. My roommates allowed a fifth person to live in the apartment without my consent, this was reported many times and nothing was done. This caused insanely high utility bills, the extra person paid nothing and was not on the lease. Maintenance didn’t inform us of visits prior to them entering. My apartment went without air conditioning for almost two months during the summer where temperatures inside the apartment reached up to 87 degrees F. The torn couch was never replaced when we requested, now I’m billed $162.50 well over a month after moving out for it to be replaced. Billed $50 for damages to the bathroom that didn’t exist, my parent and co-signer walked through the apartment after my stuff was removed to ensure I’d done no damage, their a stickler and agreed I’d left the room cleaner than when I moved in. Billed an extra month’s rent and double utility bills at move out. So far I’ve been billed nearly $1000, then they send emails about an outstanding balance I was never notified about just expecting boatloads of extra money for random bs. Neighbors were partiers and incredibly loud, roommates were incredibly rude to the point I didn’t bother using the kitchen or living room. After winter break the apartment always smelled horrible with no sign of what was causing it even after deep cleaning. They care for about where you park than your actual living arrangements. Rent was supposed to be $409, monthly bill was regularly over $700. If you request something be fixed or replaced, it’ll never happen but they’ll sure slap you with the bill for it. After reading other reviews and replies I realize the complex will probably make a half hearted apology saying they’ll work on it. You want to apologize? Give me back the thousands of dollars you’ve stolen from me. Your rent and utilities have cost me entire 80 hour paychecks. Your move out costs have cost an entire paycheck of over 80+ hours of full time work. Make up for the multiple months that I couldn’t afford gas or groceries because my rent was so high. But of course they won’t.

I have lived here in Wildwood for two years. My first year was pretty okay.. I did have some problems with different charges on my account; I remember them charging us almost triple the cost in electricity during winter break (my roommate and I were both gone...) I reached out and they said they couldn’t do anything about it because they were using an “external service” I also do remember them charging me 3 months' worth of utilities one month because THEY were behind on payment... how does that happen?????? This last year living here was absolutely worse. We told management pretty early on that my friends (co-ed) and I wanted to room with each other; we did the app thing as well and they assured us we would. My roommates started getting assigned while I was not, so we had to constantly email and call, and at one point they told me that had to ask the random that was put in the apartment BEFORE me if he was okay living with a girl.. AFTER my roommates and I approved all of that. When I moved in the living area was trashed and my room was not clean at all, there was dust and dirt everywhere, especially in the bathroom. I could tell they didn’t bother to clean or get my room ready to move in BECAUSE MY TOILET WAS IN THE BATHTUB. ITS TURE! There was also a stack of vinal flooring as if they had just installed it too. My roommate's toilet was also broken for the whole fall semester, and the water pressure is also terrible, I would have to flush the toilet more than twice at times. The dryer also had my clothes smelling horrid sometimes?? The random charges did not stop this year. Like everyone said, they really do just slap up a bunch of charges there, but there is no point in reaching out because management is horrible; they won’t help you. I got charged $15 monthly for trash pick up, I remember last year it was $12, but they would pick up the trash every day. Now they pick up the trash maybe twice a week if you’re lucky. You also WILL get written up if you have more than two bags. Why am I paying for a service that doesn’t even provide service?? And if I'm being quite honest, I don’t even remember it being an option, I think they automatically add the service to your charges. Also do not expect to get your mail in time. They take forever for your packages, sometimes they will let you pick it up without them sending you an email but will remind you to wait for an email. That they send out maybe a few days later. You can also subscribe to a locker pick up, I did like that but if you forget to pick it up, they do charge you. There was also a shooting at the pool a few months ago, I don’t remember them letting the residents know about this happening and the only reason I knew is because my apartment is next to the office, MY ROOMMATE AND I HEARD SHOTS TWICE. After that they had security in the day on the weekend, they did this only at night, which was good for them, but I would still see randoms at the pool after. I believe management changed 2 years ago, but this complex has not gotten any better. They’re extremely greedy and rude, they help you minimally and expect you to figure out the rest. They ONLY care about your money. I’m seeing many people, my roommate included get charged move out fees for “damages” and not properly cleaning... AS IF THEY EVEN HAD THE APARTMENTS READY FOR US MOVE IN DAY. (my boyfriend and I spent maybe 3 days cleaning before I actually set my stuff in my room) MONEY HUNGRY MANAGEMENT! As you read these reviews, you can see the same cycle with them, they DO NOT CARE. DO NOT MOVE HERE!!

I am extremely disappointed with my experience at Wildwood. I was denied an early move-in request, yet when I was finally allowed to move into my unit, it was clear that nobody had properly cleaned or inspected the room beforehand. I called two days before moving in day because I knew no one had been in to clean the room. After many tries to actually get ahold of someone in the office (it is almost impossible to talk to anyone on the phone) they said for new residents' rooms would be cleaned. Shortly after my call they called my roommate who was already living there and informed her that they would not clean current residents rooms implying that I was already living there (I had not received any keys yet implying I was not a current resident yet). They had no idea that I was a new resident, which shows how unfit the employees and management are for the job. The room was absolutely disgusting. There was trash left behind everywhere, disgusting stains dripping down the walls, cat and dog food shoved under the baseboards, chewed marks on baseboards from a pet. There was pink hair dye stained down the bathroom cabinets and floor, clothes in the dresser from the previous resident. It was absolutely disgusting and looked as though no one had taken the time to prepare the room for a new resident. The fact that management thought it was acceptable to hand over a room in that condition is unacceptable. What was even more frustrating was the complete lack of accountability. Management was not nice at all and was not apologetic at all. I never once received a apology from their mistakes and allowing someone to move into a disgusting space like that. Especially having to move all by yourself and seeing that this is your new home was completely frustrating with how much money I paid for rent and the deposits before moving in. Cleaning and inspecting a unit before move-in is the bare minimum expectation for any apartment complex. The maintenance staff only added to the frustration. Multiple times when I reported issues, I was met with a rude and dismissive attitude. Rather than listening and trying to understand the problem, they often spoke to me as if I didn’t know what I was talking about. Those interactions were uncomfortable, disrespectful, and completely unprofessional. They are also extremely slow with getting mail out so if you have anything important don't expect to get it in a timely manner. My parents mailed me my car registration sticker and after confirming with my parents that it had been delivered it had been 3+ weeks of me checking my mailbox every week before I had to go and ask the very rude girl at the desk if there was any mail for me. She came back with a huge stack of mail for me they had been holding onto and claimed it was just about to get put in the mailboxes. Wildwood needs to take resident concerns more seriously. No resident should move into a room covered in trash, stains, and leftover pet food, and no resident should feel belittled when asking for maintenance help. My experience showed a lack of attention to detail, poor communication, and a concerning lack of respect for tenants. I sincerely hope management addresses these issues for future residents because what I experienced was unacceptable and I would never wish that upon anyone else.