The Scarlet, lubbock-tx

This place WAS good. Close to campus and I got a good deal on my rent but I’ve been having roommate problems for the past 7 months and the main office has done little to nothing about it even after telling them and giving pictures of my roommate(s) leaving full trash bags in our living room for weeks and it smelling up the place. Garbage all over the floors, the kitchen a mess for weeks with meat, sauces, and other gunk all over the place, the sinks full of dirty dishes, and them smoking weed. After multiple asks for them to do something about it, it feels like all they got was a slap on the wrist. The last few times I have been to the office, they said they would look into it but I wouldn’t hear anything back and that “I share the space with them so it’s a collective effort to take care of the living area” but they’re adults and I’m not their mom. I’m not cleaning up after them, they need to take responsibility and my roommate still continues to act this way even after I have talked to him directly and even after all this, I’ll still get fined for something that isn’t mine since it’s a “collective effort” to take care of the living space.

They offer gift cards to students for a 5-star review. DO NOT TRUST THE 5-STARS. Internet doesn't work properly; Gym is constantly broken for MONTHS, with missing equipment.

Not a good place to live! I am completely baffled that this apartment complex has such high reviews. I lived there for two years; the units are overpriced, there was paint everywhere when I moved in, the appliances were old and constantly breaking, and management treats the residents with no respect. In my personal experience, if management needs to do a routine condition check of your unit, and you are sleeping, they WILL come in anyway. I’ve attached some pictures of my unit’s condition when I moved in. The only pleasant things about the scarlet is it’s location to campus and the maintenance staff. I now live in a different apartment complex and it is so much better: I actually have privacy from management, my unit was clean upon move-in, and it is priced very appropriately. Please save yourself the trouble and look elsewhere.

First of all, the positive reviews are only here because The Scarlet gives out incentives to people who leave 5-star reviews, so read these accordingly. I sincerely do not recommend The Scarlet. I am a TTU graduate student, and regrettably I lived here for two years. All I can say is that it's overpriced, discombobulated, and astonishingly unprofessional. The cherry on top that led to me writing this review was when they tried to kick tenants out of their units 3 weeks early to remodel the floors. Their lack of planning for future tenants should not constitute an emergency for their current tenants. They claimed we could move back in and only needed to be gone for a short period of time, but they wanted us to vacate (and effectively move out of) our units, with no regard for housing accommodations and placement of personal belongings or pets. It was only after persistent pestering did they finally stop and say they will wait until the lease is over to BEGIN RENOVATING for new tenants. Much more importantly, lack of safety was my biggest complaint while living at the Scarlet. The constant stream of third-party vendors entering units (with little to no warning) was irresponsible and unsafe, especially for young women. I’m vigilant and on the older side, but it's concerning how easily someone younger could be taken advantage of due to the careless way they handle access to our apartments. In the two years I lived there, vendors were frequently let into my unit without notice or any follow-up communication. Scarlet claims they “always give notice,” but in reality, they rarely do. If they do, it’s often an email sent after the fact. Once, I had a friend staying over. I left briefly to grab breakfast, and while I was gone, Scarlet let a vendor into my apartment, while my friend was in the shower. Also, as a dog owner, this reckless and frankly bizarre behavior gave me constant anxiety. If you have a dog or cat, I would especially recommend living elsewhere. If you’re looking for pre furnished student living, I had friends that loved living at the Grove; it has a bus straight to campus, and the 3 bed/3 bath units start at $399/person. The Scarlet is riddled with “landlord specials” and the 'included utilities' had a very low cap. Save your money and sanity and go somewhere that respects their tenants. I will say while management is genuinely atrocious, their actual maintenance team was very personable & kind and had absolutely no control over the unprofessional situations they were forced in. Shout out to Adam and Joe! They were lovely and the best part of living at the Scarlet.

Do not move here if you value a comfortable living experience. While living here I experienced a new maintenance issue every month. Management is extremely slow addressing issues and they are not helpful at providing service to accommodate. During the winter my unit had a leak and the management was so slow to provide any meaningful aid. They left this hole in the wall for roughly 3 weeks.