The Holly, lubbock-tx

Great experience at the Holly. The gym and pool are both really nice and well-kept. The staff is super friendly and easy to talk to, which makes a big difference. Irma is always very helpful! I’ve even made some good connections here. Definitely recommend living here.

I have lived at the Holly for about a year now and have loved it so far! The Holly team is so attentive with tenant concerns and questions. PJ and Cameron are AMAZING. They’ve been super helpful. Irma is always super kind!! I love the facilities incuded, especially the gym. They have had so many fun events for the tenants and friends, as well. They’re so great!

I normally don’t leave reviews, but I feel it’s important to share our experience so other families can make informed decisions. My daughter lived here for a year and a half moving out July 2025. We had several issues with management throughout her lease. Communication was consistently poor, and getting a response was extremely difficult. The most recent situation was especially frustrating. My daughter moved back home and accidentally did not turn in her keys. I immediately overnighted them (at my own expense $58 through FedEx) to resolve the issue quickly and by the deadline. Despite that, we were later notified that a $50 key fee was sent to collections for both my daughter and myself. I have called multiple times and left messages for management to resolve this, and no one has returned my calls. I am in San Antonio which makes it difficult to go into the office in Lubbock. The level of unresponsiveness from Holly Management is incredibly unprofessional. Earlier in her lease, when she first moved in mid-year (spring) her roommates had discarded the apartment’s couch because they had their own. When the roommates moved out at the end of the year, my daughter was left without a couch for another years lease. Both she and I contacted management multiple times, and nothing was done. Overall, the lack of communication, follow-through, and basic respect for tenants (and parents trying to help resolve issues) was disappointing. Parents, please be aware of how management operates here and consider this when helping your student choose housing.

The unit we moved in to was honestly okay, I see where people are having issues in the reviews. But as far as my unit, it was fairly clean, and me and my roommate keep up with the cleanliness so we don’t notice anything off. There were times when the water pipes froze and there were issues, but they did warn us in advance on how to combat that and in some cases some units flooded from frozen pipes, including ours. But that was our fault as we used the washer thinking it would be fine. They solved that issue by bringing in carpet tech and making sure the units dried completely to prevent mold. They are good with maintenance and rarely do we wait long periods of time before things get fixed. I enjoy my time here(:

The holly is affordable and the staff is amazing. They jostle at least one monthly event, and it brings the whole community together. I recommend for students who are looking for an apartment for their first time living off campus.