The Holly, lubbock-tx

I have been living at this apartment complex for about a year and a half, and overall, I have had a really positive experience and I love this place. Especially a great option for students. l will begin listing all the pros and cons that I find most relevant. Pros: One of the biggest advantages is affordability, which is a huge plus if you are on a student budget. The location is also very convenient-about a 10 to 15 minute commute to campus, with a bus stop right in front of the property. The buses run frequently (every 10–15 minutes), which makes getting to campus easy even without a car. A few of the staffs stands out here. They are responsive, approachable, and they do try to help. I especially appreciate how easy it is to submit maintenance requests via text, and they follow up until the work order is done. In my experience, they have been reliable. Our apartment tv and sofa was broken and they provided a new one. The ac was broken and the staff provided a new one as well, although it took couple of days. I really like that you can put a request through text messaging. Obviously a few work A few staff are great. The property itself is also very pleasant. There are open spaces, a pond, trees, and nice spots to catch sunsets and sunrises. It’s a great place if you have a pet and enjoy walking outdoors at daytime. Amenities like the pool and study areas are solid, and the gym is the best! So I will recommend this place while suggesting that to request for a higher floor unit if you are a light sleeper since the walls are thin and a few neighbors can be noisy. Cons: Well, even though I like to stay at this place. There are a few cons though. First, the gates are broken for a long time so if you care about a gated system then you will be little disappointed. Plus the front door is open all the time which I feel is a safety concern as anyone can walk inside without a fob. Lastly, you may occasionally notice dog waste around some areas. Sometimes the managers are not there most of the time during summer. There are no lights near the walking area around the pond so it gets really dark at night and you have to use your phone lights. They need to fix it!

Amber, the manager I assume, is one of the rudest “helpers” I’ve ever met. When trying to pay a bill that I received an email for, she said that the email was Ai generated and actually contained false information, which meant I would be late and my credit dinged, simply because she couldn’t fact check her emails written by Ai. The apartments themselves are cheap, little to no storage in the kitchens and the apartment I stayed in was filthy upon move in, broken bathroom drawer (yes singular bc you only get ONE), roaches and paint peeling off the walls. The office is constantly full of people making maintenance requests, and for a full 6 months my ice maker was broken and after about 7/8 requests, it was never fixed so I gave up. I personally can’t recommend this property to anyone. I PROMISE you it’s worth the extra $40/$50 a month to live at an ACC (american campus community) apartment. PLUS there’s are loads of hidden fees, including “water” fee, despite the fact that we still have to pay for our own water and utilities. As well as the optional $15 a month renters insurance (that they automatically charge you for no matter what). I also requested roommate matching as I had preferred to pick the first floor due to medial issues (you either get to pick your roommate or floor preference— and neither are guaranteed). They placed me not only on the second floor with no elevator but also with someone with a cat on their lease- which I specifically wrote I am highly allergic to in my requests. Management was almost impossible to reach during this time, and now i’m stuck living with a cat for a full year. While living here there were also several break ins, LOTS of damaged cars and since there are no security cameras on site, you’re out of luck. Lastly, the year and a half i’ve lived here the gate on Memphis has never locked. Not once. I assume that’s why there’s so many break ins and damaged cars. Sincerely stay away from this property, even if the price looks enticing, IT IS NOT WORTH IT. Signed a Senior Year Red Raider who’s lived in 4 different apartments now, RUN!

The unit we moved in to was honestly okay, I see where people are having issues in the reviews. But as far as my unit, it was fairly clean, and me and my roommate keep up with the cleanliness so we don’t notice anything off. There were times when the water pipes froze and there were issues, but they did warn us in advance on how to combat that and in some cases some units flooded from frozen pipes, including ours. But that was our fault as we used the washer thinking it would be fine. They solved that issue by bringing in carpet tech and making sure the units dried completely to prevent mold. They are good with maintenance and rarely do we wait long periods of time before things get fixed. I enjoy my time here(:

The new assistant manager is very rude and has a really bad attitude toward the residents, especially when we are simply asking about maintenance requests that have not been resolved for days, or even months. I have had a terrible experience with The Holly, and I will definitely not be renewing my lease next time. The assistant manager shouted at and insulted my roommate when he explained that the plumbing issues had caused water to flow continuously from his bathroom for almost 24 hours. Every time maintenance comes, they simply tighten a screw, and then the same problem happens again. The whole apartment feels like it is about to get flooded. Moreover, we have submitted multiple requests to have our balcony power washed because it has been completely ruined by pigeons. As usual, they promised us that they would take care of it, but the best part is that they never showed up. I understand that pigeons are something no one can completely control, but at least do what you promised to do. Because of this issue, we have never been able to properly use or enjoy our balcony. Here is a picture attached of our “beautiful” balcony.

The new management is the WORST!!!!! This place used to be an affordable and nice community when managed by the previous company. The new management and staff have been rude, unresponsive, and completely turned this place into a dump. Do not live here.