The Avenue at Lubbock, lubbock-tx

Would not reccomend living here!! The unit was not clean upon move-in, and throughout my time living there we dealt with a consistent bug problem, including roaches. Maintenance requests were slow to be addressed and some issues were never fully resolved. We had a problem with flooding when it rained and it was never properly fixed. We also suspected mold growing on our baseboards after our AC vent leaked and we were told it was "discoloration," which was concerning considering the spots kept forming. Me and my roommate were also charged for painting damages at move-out for marks that were already present at move-in. The paint quality is extremely poor. On top of that, my security deposit was not returned properly. The check I received was returned by the bank due to their accounting teams error. This has caused delays and added more frustration to the move-out process. There are much better options for the same price, so I would recommend looking carefully before ever signing here.

I don’t usually leave bad reviews, but I’m making an exception for this apartment complex. I would describe this place as a huge cash grab for college students who don’t know better. They lack professionalism in their staff, and if you call with questions, they either won’t answer the phone or don’t have anything helpful to say. I mean they’re all like 17 year olds, so good luck. They live on property and weirdly watch all the residents to see if they can catch you breaking a rule, so they can charge you. Their maintenance team is extremely slow to fixing any small requests. Their parking situation is a joke, and they tow anyone that you bring as a visitor/limit your visitation permits so low that you might as well pay more to live somewhere else rather than pay the towing fees. When they went through their merger, they put a bunch of rules in place, but also didn’t tell anyone any of the rules. So it was a massive circus. You have to pay “animal rent” every month, but also a $400 deposit that is only to have the animal there*. Not anything else. Just to have it. When you move out, they try to charge you fees for stuff that was wrong when you moved in. For example, replacing the disgusting carpet that was there before & fixing a couch that was broken before move in. 🤦🏼‍♀️ The washer and dryers barely work, and they ALWAYS have bug problems. Bed Bug problems. All the neighbors are loud & for all the “rules” they have, no one who lives there is respectful of other people’s spaces. It’s a nightmare, and you couldn’t pay me to live there again. For the cost of rent, you could live somewhere much nicer!

DO NOTTTT MOVE HERE I REPEAT DO NOT MOVE HERE!!!!! Red flags everywhere. Very disappointing experience during the management transition. Before my lease expired, I was told 6-month leases were being worked on, my name was on the list, and I’d receive one once they were ready. I have this in writing. After my lease expired, I got two completely different explanations: one employee said the lease was given to someone else, while management said the 6-month leases were never approved at all. I was never sent anything to accept or decline and their stories didn't even line up but someway somehow the whole staff found a way to have an attitude with me, even the manager who is supposed to be a model for the staff under her, had the nerve to raise her voice at me while I'm trying to maneuver through a rough situation on my own. As a student we already have enough to deal with, then have to encounter a staff who could care less about your situation or you. P.S: I will be contacting the Texas Attorney General to get this matter situated because this is unacceptable, and i do have receipts too so lets see how far this goes.

I honestly really enjoyed living here and didn’t have a whole lot of problems initially. However, there was a reoccurring problem of either maintenance or management coming into my apartment without proper notice and when I would call the front desk because I got a notification from my security system, they would never have an answer of who came into my apartment. It was very unprofessional that they just walked into my apartment no notice and while there were no active maintenance requests. When I moved out I was charged for repainting even though everything they said was my fault was there prior to move in. I called the front office and spoke to an Alexis and she was incredibly unprofessional. She basically said that paint wasn’t cheap and someone had to pay for it, meaning me, even though it wasn’t anything I did. She was very demeaning throughout the entire conversation and then told me that I didn’t have a balance and someone took pity on me and handled it. She lied, I did in fact have a balance so I don’t know where she got the information that I didn’t. I then emailed the Maddox to dispute the charge and ask for clarification only to receive no answer. They only give you 72 hours to dispute any move out charges but they won’t answer you during that time so it’s pointless anyways. They’re unprofessional and it seems that no one receives the same information so every time you call to ask about something expect a different answer each time.

This place is ABSOLUTELY atrocious and, without a doubt, one of the worst shittiest places to live in Lubbock. The management is terrible, and the way they handle roommate situations is completely unacceptable. On top of that, they'll find any excuse to charge you after you move out. I was charged for a bunch of ridiculous "damages" that I didn't even cause. It didn't matter that I had videos from the day I moved in proving the apartment was already in that condition—they simply didn't care. It honestly felt like they were just looking for a way to take more of my money. When I first moved in, the apartment was in awful shape. The living room and bedroom had multiple issues. The doorknob was broken, I was given the wrong key, the bedroom light didn't work because the remote didn't even have batteries, and my room was covered in dust. It looked like the apartment hadn't been cleaned or inspected before I arrived. To make things worse, most of the staff didn't seem to know what they were talking about whenever I asked questions. The only exception was Gracie. She was always helpful, professional, and actually took the time to assist me. She deserves recognition because she was the only positive part of my experience. Changing the apartment's name from The Avenue to The Maddox doesn't change how poorly it's managed. It's still the same place with the same problems. I would not recommend living here, and I definitely won't be coming back. If I could give this place a zero star I would.