Park East Student Living, lubbock-tx

Easily one of the worst apartment experiences I’ve had. During my two year lease, safety and maintenance were constant issues the homeless frequently wandered through the halls, and the elevators were regularly out of order. False fire alarms constantly went off in the early morning hours, forcing residents to evacuate for up to an hour at a time. While the individual unit itself was decent, management completely ruins the experience. They are unhelpful, disorganized, and financially predatory. Do not let the inflated overall ratings fool you staff regularly offer free items in exchange for positive reviews.

DO NOT LEASE HERE! I am a 4 year resident of ParkEast and their management seems to get worse and worse over the years. From trash all around the complex to management laughing in your face when you come to them with a concern, I could write a whole novel on my bad experiences here. Management threaten to tow tenants car who aren’t even parked in “future resident parking” on a public roadway just so they can park in the same exact spot themselves (pictures included). I still don’t even have a mailbox key. They put “notice to vacate notice” on your door 4 months before your move out date because you haven’t renewed yet. None of there amenities work or are shut down half the time. The further away from the leasing office the trashier it gets. Even when you think their apartments are nice you get hit with $300+ electrical bills (which is not correct at all), mold, and broken appliances that take a week to replace, the list goes on. If you want management that actually care about their tenants and not just profit, then I highly suggest bringing your hard earned money somewhere else. I used to recommend this apartment complex to friends but after living here 4 years it’s time I find somewhere else. I know management could care less about tenants opinions, but please do better ParkEast and Cardinal Group!

My daughter is a senior at Texas Tech and lives at Park East. Unfortunately, repeated noise issues from the apartment directly below her have become completely unacceptable. Since the semester began, the residents below her have repeatedly hosted large parties with extremely loud music, bass, yelling, and crowds. These parties often start around 5 p.m. and have continued until 1, 2, and even 3 a.m., including weeknights and Sundays. The bass is so strong that her floors, bed, and even her pillow vibrate while she is trying to sleep. It has repeatedly interfered with her ability to study, prepare for exams, rest, and simply use the apartment we are paying for. This has been reported to Park East management multiple times. My daughter has emailed the office, gone to the leasing office in person, and sent video evidence after staff specifically asked her to forward it. On one occasion, employees in the leasing office could personally hear how loud the music was from several floors away and went to address it themselves. Despite management being notified, personally hearing the disturbance, and receiving video documentation, the problem has continued. Police have also been called multiple times. She has even tried leaving her apartment to study in Park East’s study rooms just to escape the noise, only to still hear the music there. At this point, this is not an occasional noisy neighbor. It is an ongoing problem that is directly affecting a student’s ability to sleep and succeed academically, and repeated complaints have not resulted in a lasting solution. We are now escalating this beyond the leasing office because the current response has clearly not been effective. When parents are paying student-housing prices, their student should at minimum be able to sleep and study in the apartment they are paying for. That should not be too much to ask. I will update this review if Park East and Landmark Properties take meaningful action and actually resolve the issue.

I have lived in Park East for a year now. I think it is a great place to live. Rent isn’t too high, maintenance comes within an hour or 2 when I need something done, & it’s overall clean. For the price & how the establishment is & upgrading, I think it’s a great place to live at.

We had the full tour and the person in charge of it told us everything we needed to know. The rooms were very nice and clean, plus the entire complex felt like it was luxurious in terms of the looks. We also got treated with some snacks and drinks.