Park East Student Living, lubbock-tx

DO NOT LEASE HERE! I am a 4 year resident of ParkEast and their management seems to get worse and worse over the years. From trash all around the complex to management laughing in your face when you come to them with a concern, I could write a whole novel on my bad experiences here. Management threaten to tow tenants car who aren’t even parked in “future resident parking” on a public roadway just so they can park in the same exact spot themselves (pictures included). I still don’t even have a mailbox key. They put “notice to vacate notice” on your door 4 months before your move out date because you haven’t renewed yet. None of there amenities work or are shut down half the time. The further away from the leasing office the trashier it gets. Even when you think their apartments are nice you get hit with $300+ electrical bills (which is not correct at all), mold, and broken appliances that take a week to replace, the list goes on. If you want management that actually care about their tenants and not just profit, then I highly suggest bringing your hard earned money somewhere else. I used to recommend this apartment complex to friends but after living here 4 years it’s time I find somewhere else. I know management could care less about tenants opinions, but please do better ParkEast and Cardinal Group!

We had the full tour and the person in charge of it told us everything we needed to know. The rooms were very nice and clean, plus the entire complex felt like it was luxurious in terms of the looks. We also got treated with some snacks and drinks.

I recently helped my friend move-in for the summer and this has been the easiest process ever! Lexi was super helpful and courteous when we first arrived! We had a slight issue with our keys not working but that was quickly taken care of by the office staff. This new management team really appears to be trying based off of past reviews, keep up the good work!

I would like to thank Cynthia for always being so kind and helpful. She is amazing, does a wonderful job, and consistently goes above and beyond what is expected of her. She is always welcoming and genuinely cares about people every time you see her. Her positive attitude and dedication make a difference every day. Cynthia truly makes Park East feel like home.

My experience living here was disappointing from the start. The front office treated me poorly, and every time I brought up concerns, I felt dismissed. Maintenance tapped on my apartment walls multiple times a day for an extended period and came to my apartment three separate times in a month and a half. I later found out these inspections are normally only done every three months, which made the repeated visits even more concerning. As a woman, having grown men (the 2 Mexican maintenance guys) repeatedly come to my apartment made me feel uncomfortable. I brought my concerns to the front office more than once, but the older woman with black hair completely dismissed them instead of addressing the issue. Overall, I can't recommend living here. I paid too much to be treated this way and never felt respected as a resident.