Capstone Cottages of Lubbock, lubbock-tx

This place has been really great to live at, management has been really nice and they're quick to respond. They helped with moving out a bad roommate in less than a week. The room I got was in great condition and was in a spot that I requested for. Some of the amenities do need work on like the pool tables and the shuffleboard. They're functional but I wouldn't recommend using them. What really made me rate this low was the amount I had to pay when I moved out early. My lease started from August of 2025 to July of 2026, I moved out and turned my key in around May 1st. I had to pay a little over $1100+ for those 2 months. I thought that my concessions would apply but when I re-read my lease, I found out that they don't apply if you move out early. My advice to whoever is looking for an apartment in general, if you're wanting to move out early for whatever reason, just keep paying the lease and turn in your key after you pay your last month. Also make sure you fully read your lease and community . Read it again and again and make note of certain policies that could cost you money.

Everyones doorstep overflowing with trash because they never pick up, and the giant dumpsters havent been around for weeks. Pools been closed for a month, and the exit gate is open all the time so people can get in easily. Still paying for valet trash pickup in my rent btw... Also the clubhouse is closed, so a decent amount of the stuff on their site is lies. Pool table etc... Its just full of unrented furniture.

Terrible customer service. If your child has a situation, they handle it poorly. Never had a worst experience. Three years having bad situations the apartment manager is no help. Feel like I need a lawyer. If you have complaints, we have Email documentation we have voice recording. It seems like nothing happens. This place is a joke. I don’t know who runs it. I’m gonna do what I can to report them to student housing I can’t believe they do this.

DO NOT LIVE HERE. I am posting under a different name for privacy reasons, but I was a resident of this property. I would give this property 0 stars if I could. I had an absolutely horrible experience with this apartment complex. I was accused of serious things that I did not do, and management repeatedly claimed they had evidence to prove their accusations. When I asked to see the alleged evidence of something “I did,” I was told multiple times that they had it and would send it to me. After repeatedly following up, I was told, “our manager has the video, we’re getting it to you soon.” I called a month later on a completely unrelated matter, only to be eventually told that I was not the person involved after all. This was not an isolated incident. I was also subjected to another serious accusation involving my dog, which resulted in my dog being forced out, despite management being unable to provide ANY evidence supporting the allegation. I even have undeniable evidence that the incident did not happen, and they REFUSED to look at it. My advice to anyone considering living here: document absolutely everything, keep all communication in writing, and do not simply take management at their word when they claim they have evidence against you. Pressure them to see it, and don’t back down. Based on my personal experience, I would never recommend living here.

DO NOT LIVE HERE. They will tow you and all your friends even if you’re registered to park. Also they don’t put enough chlorine in the pool so it always smells like piss and it even turned green over the summer and they still haven’t fixed it.