USC Student Housing: Heritage 631, los-angeles-ca

My move-in experience at Heritage House has been really positive! The entire process was super smooth and organized, which made moving into a new place way less stressful. Everyone has been really welcoming and helpful, and I have felt comfortable here from the start. Any questions or problems I have had have been handled quickly, which has made living here really easy and enjoyable. Dylan especially has been amazing throughout the whole experience. He is always super helpful, responsive, and on top of anything I need. Whenever I have a question or something comes up, he makes sure it gets taken care of right away. Having someone who is so reliable and easy to reach has definitely made my move-in and experience living at Heritage House even better. Overall, I have had such a great experience here so far and am really happy with how easy the transition to living at USC has been!

Worst experience of my life. Every single negative review is what I have heard from every resident and reflects my experience as well. It’s not just one off bad for a few people. Also, they will sue you if you try to fight for fair housing/ask for the things that said they would provide. Or worse people had to hire lawyers to write cease and desists or letters to be released from their lease. Live at Icon! They have units for as low as 1350 if you are signing right now and it is steps away from Marshall. That’s where I moved to after my legal battle with heritage.

My daughter moved into Heritage Student Housing near USC on June 29. The property is a quaint complex made up of individual buildings, with a charming courtyard and string lights. It has so much character and the potential to be a truly special place. Our first impression of the apartment itself, however, was extremely concerning. We were immediately overwhelmed by a very strong cigarette smell. There were also missing cabinet handles, lights that did not work, a refrigerator sitting in the middle of the kitchen because it was the wrong size, a smelly couch, and filthy windows. The apartment clearly had not been properly prepared for move-in. That said, Heritage Management came through and did everything it could to address our concerns. Jack was incredibly sympathetic and understanding, and he remained courteous despite my emails and complaints. I am especially grateful to Dylan, who met with us and immediately went to work. He addressed the problems promptly and was exceptionally hospitable toward my daughter, whom I was leaving alone in a new state nearly 3,000 miles from home. Jack and Dylan continue to be incredibly supportive. They answer any and all questions we have and do everything they can to accommodate our requests. Their continued responsiveness and willingness to help have given us a great deal of reassurance. Without Dylan and Jack, I do not know whether we would have felt comfortable allowing my daughter to stay. Their kindness and commitment to making things right completely changed our experience. I believe Dylan is transforming this property for the better, and I look forward to seeing what becomes of it. Heritage 631 really is a darling little complex that simply needs some extra care and attention and I believe Dylan is the man to do it!

Stayed here for close to a year and I’m glad the property is getting much better with the new management. Shout out to Dylan! The management used to be terrible, and when I moved in, the house was not cleaned at all since the last tenants left and there was black mould and dirt everywhere in the house. Even the walls were left unpainted. Also, it was quite shady that it was advertised as student housing, but most of our ex-neighbours were not students… However, once Dylan came, he started fixing the problems one-by-one. The non-student neighbours who weren’t paying rent were disappearing. The property was cleaned up. The dog poop issue was cleared. The treehouse started getting lights and decorations. Work orders were also done very rapidly. However, we still have 1 issue: the flies that swarm the main doors in the mornings and afternoon. Based on my previous experience, I’d give the property 1 star at best, but with Dylan’s proactiveness towards rapidly transforming the property from a dungeon to a pleasant living space, I wouldn’t be afraid to leave a 5 star-review. And, whenever I encountered any problems, I just spoke with Dylan. Keep up the good work, Dylan! Finally, the rent is slightly over $2k per person, which is hefty, but it is the premium for staying extremely close to campus.

USC STUDENTS — DO NOT LIVE WITH HERITAGE. Rent is $2,000 a month for absolutely nothing. They do not allow you to get out of your lease, even when they are providing housing that is not up to standard or code. Laundry costs $3 per load. The “study room” is literally a box. Shared bathrooms, for that price. Management is rude and they know exactly what they’re doing is wrong. Instead of working with you or helping in any way, they act like they can’t read and purposely make the process difficult. There is much better housing nearby — like The Lorenzo, The Hub, and The Shrine — all cheaper, with actual amenities, and you get your own room. When I first moved in, the drawers were broken, the fridge had mold and was filthy, and the windows were disgusting. This place is not worth the money, the stress, or the disrespect. DO. NOT. LIVE. HERE.… 0 stars to be honest