The Two Nine Apartments, los-angeles-ca

GENUINELY THE WORST HOUSING COMPANY I HAVE EVER DEALT WITH. Stuho’s treatment of students is completely unacceptable. Their financial office specifically, is ABSOLUTELY INCOMPETENT, disorganized, and exhausting to deal with. Management seriously needs to look into how this office is being run. AMERIKA BURRELL and JOSHUA MULLER, specifically, were AWFUL communicators and extremely unprofessional in my interactions with them. They need serious review from management. There is ABSOLUTELY NO URGENCY, ACCOUNTABILITY, OR BASIC ABILITY TO RESOLVE ISSUES without tenants having to chase them for answers. Upper management NEEDS to review how these employees communicate with tenants and handle tenant concerns because this is not how students or customers should be treated. The most disturbing part is that Stuho already has so many negative reviews describing terrible experiences, yet the same problems seem to continue. At some point, STUHO, YOU NEED TO STOP IGNORING THE COMPLAINTS AND ACTUALLY FIX YOUR COMPANY. Students are already dealing with school, rent, moving, and financial stress. They should not also have to fight their housing company just to get basic issues resolved. If you are renting from Stuho, KEEP RECORDS OF EVERYTHING. KNOW YOUR RIGHTS. Based on my experience, I would NEVER trust this company to handle an important issue without documentation and constant follow-up. The way this company operates feels incredibly shady, and students deserve FAR BETTER than this. I would NEVER rent from Stuho again. AVOID STUHO AT ALL COSTS.

I wish I could give StuHo 0 stars. Absolutely the worst leasing company I’ve used at USC and I’m graduating now. Worse than Tripalink even. They left us without AC in the LA heat for 40 days. Genuinely gave me higher cortisol and acne than my school work or applying to jobs.

Never go with Stuho. The room was not cleaned and extremely dirty before I moved in. Took over a week to fix the A/C and were not very communicative during the process, people just showed up randomly one morning to fix it. We were not notified that people would be trimming the tree in our front yard, and they tripped the gas line which shut off warm water for a couple days. We were charged to turn the water back on, which after many weeks were finally reimbursed. To top it all off the front door lock is extremely finicky and frustrating to open and close every day. Rent is too high to justify living in a location of this quality.

Textbook definition of slumlord; unable to answer calls, text messages, and emails, even during working hours on business days. Tracking them down is constantly a hassle. If you are a USC student, go anywhere else.

If I could give zero stars, I would. Stuho is an absolute sham, the people managing these buildings don't have a shred of integrity, empathy, or common sense. They charge you an exorbitant amount of rent for their apartments, which were constructed poorly with the cheapest possible materials. I found bugs in the apartment every single day. Multiple tents with unhoused people often were stationed directly next to the building, making all of the tenants feel extremely unsafe. Stuho never made an effort to provide a safe environment for its tenants, and instead said that it was USC's responsibility. One of the managers, Vanessa Gomez, is possibly the rudest and most incompetent person I've had to deal with in my entire life. She ordered the garbage collection bins to be moved, but failed to notify any of the tenants until I told her that tenants were placing their trash outside of the building on the street because no one could find the collection bins. Vanessa would ignore many if not all of my messages/calls for days, and then passive aggressively text me a curt response. Most irritating is that when I decided to move and end my lease, Vanessa assured me that Stuho would waive some of the associated fees. Surprise, surprise--when time came for me to get my deposit back, she deducted these fees anyway and told me that she conveniently couldn't remember whether she had promised me that those fees would be waived. If I could start all over, I would've never decided to stay at these apartments. Beware of Vanessa. Beware of Stuho. Go somewhere else.