The Series by Stuho, los-angeles-ca

While my experience living in one of their rental unit has been mixed, I couldn't have asked for better help from an associate at Stuho than Vanessa. Vanessa ensures that my concerns get addressed ASAP and she goes the extra mile to see how she can improve my rental experience. Highly recommend working with her if you consider renting here.

This review is for the recent email they sent out regarding the updated "lockout policy". STUHO recently announced they will no longer assist with after-hours lockouts, only during office hours. Their so-called “emergency” line functions more like an answering service and offers little real help. Previously, they would only send help for after hours lockouts if tenants agreed to pay $200–$240, leaving some residents with no choice but to wait until the next day—or even sleep in their cars. Now, tenants are told to call a locksmith instead, which can be even more expensive. Overall, this change continues to put an unfair financial burden on tenants and raises serious concerns about compliance and tenant support. Most importantly, California law requires an on-site manager for properties with 16+ units (California Code of Regulations (CCR) Title 25, Section 42) something several of their buildings lack. An on-site manager would typically handle situations like lockouts, making these extra costs unnecessary. I recommend filing a complaint with the LAHD (Los Angeles Housing Department). Let them know your property has no on-site manager and what the email stated.

If I could give zero stars, I would. Stuho is an absolute sham, the people managing these buildings don't have a shred of integrity, empathy, or common sense. They charge you an exorbitant amount of rent for their apartments, which were constructed poorly with the cheapest possible materials. I found bugs in the apartment every single day. Multiple tents with unhoused people often were stationed directly next to the building, making all of the tenants feel extremely unsafe. Stuho never made an effort to provide a safe environment for its tenants, and instead said that it was USC's responsibility. One of the managers, Vanessa Gomez, is possibly the rudest and most incompetent person I've had to deal with in my entire life. She ordered the garbage collection bins to be moved, but failed to notify any of the tenants until I told her that tenants were placing their trash outside of the building on the street because no one could find the collection bins. Vanessa would ignore many if not all of my messages/calls for days, and then passive aggressively text me a curt response. Most irritating is that when I decided to move and end my lease, Vanessa assured me that Stuho would waive some of the associated fees. Surprise, surprise--when time came for me to get my deposit back, she deducted these fees anyway and told me that she conveniently couldn't remember whether she had promised me that those fees would be waived. If I could start all over, I would've never decided to stay at these apartments. Beware of Vanessa. Beware of Stuho. Go somewhere else.

Beware the hidden fees, this management company will not warn you that utility bills will be almost $200 per person (not per unit) every month. Factor that in when you decide to try this for lower rents

I have friends who lived at The Series and they had a great experience. The apartments are beautifully designed, with all the modern amenities you could want. The location is also convenient, very close to campus and the Village. I highly recommend it to anyone looking for a comfortable and stylish place to call home near campus.