The Townhomes at Newtown Crossing, lexington-ky

Cameron did a great job helping fix our ac unit. He was very thorough and explained everything he found throughout the process. He made sure it was done properly without rushing to make sure everything was back to running how it was supposed to. Even switched out our air filter and checked other things in our apartment while he was here.

I have no idea how this place has a 4.3 rating I have lived here for a year and will not be renewing my lease when I moved in the model unit they show you is not like what you get a couple months ago they had the flooring redone and it is now uneven and the nails in the stairs are not all the way in and will catch your feet and cut you last month our AC iced up in the hole building and emergency maintenance wouldn’t come until we went to the main office the next day the AC apparently was leaking so bad water went to the bottom floor and they cut holes in our walls and then the female maintenance lady said they weren’t able to fix it until it got approved by some higher up so they installed window units in our bedrooms and we don’t have air conditioning in the rest of the apartment including the living room or kitchen so it’s always hot just recently our kitchen sink has started leaking and throws water everywhere when you turn it on and the handle is backwards hot water is actually cold and cold is actually hot water and all the bathrooms and laundry rooms smell like sewage for no reasons the water pressure is so bad the toilets will barley flush and if you are in the shower and someone turns on the water the pressure for the shower is just gone about 5 months ago our next doors neighbor apartment got broken into and someone’s vehicle was vandalized and this place has security just not very good security it appears one of my roommates cars was towed while having a parking pass by metro towing which cost her 270 some dollars the shower held has been loose since moving in you can literally pull it in and out of the wall and the drywall around it is cracked and pushed in they allegedly have pest control aswell but we had a ant issue along with our next door neighbors a week ago also all the bedroom doors have huge gaps between the frames and you can hear your friendly neighbors we each pay a thousand or a little more a month with utilities a month and it’s 4 of us in here and if you don’t have 4 people you know that’ll sign a lease with you they throw you in together with a bunch of random people. I would look elsewhere this place is a dumpster fire and I could go on and on about how bad it is I also forgot the toilets are so old they no longer have enamel in them forgot until I uploaded the photos and video

One of the most comically dysfunctional resident communities in Lexington. Maintenance requests take MONTHS. Upon moving in, our unit was a mess (flooded from paint repairs during the summer, missing cabinetry, broken blinds, missing carpet and incredibly dirty). The exterior and model look fantastic but the real problems aren’t with the location or units but rather the management that refuses to perform upkeep, cannot remain punctual, (floor repairs were rescheduled many times at the last minute), or be available. The only nice part of this place is the pool (which is closed majority of the school year).

Cam did a great job of repairing our issues around the apartment. He was willing to get us exactly what me needed to have the best working equipment. He was very kind and professional as well. All around great service!

My daughter and her three roommates moved in this apartment at the beginning of the school year in August. They had so many repairs that needed to be made or items that needed to be replaced. Here we are in March and these things still have not been dealt with. They are still missing a drawer in the kitchen. They are missing an entire shelf in the refrigerator. They had a leak in their main bathroom ceiling and a wet dry vac has been sitting in that bathroom for a month. There were other things as well. It's ridiculous how poor the maintenance staff is. They just don't care. They're spending $1,000+ each for this crap. Us parents are the ones paying for this and I'm going to demand a credit for this bs.