Newtown Crossing, lexington-ky

Office and staff are nice. The apartment units themselves are hit or miss. Good location to campus and downtown. Maintenance is generally slow but are nice and helpful when they do get to you. Upon moving out of my unit, I was hit with several bogus charges to my account, like damages to certain items that were already in poor condition when I took over the unit. I would not reccomend living in these apartments for future students. There's better places near campus for students to live that are cleaner, cheaper, and offer more to the average student.

Whatever you do, DO NOT RENT FROM HERE!! When touring, they of course showed us a beautiful staged model apartment, promised us guest parking, and it all seemed like a pretty great price for the location. However, we got no guest parking (despite there being multiple spaces open even in the evenings), mold throughout the entire apartment, a falling apart kitchen, and a ton of hidden fees. You're not able to park here at all without a sticker, so if someone is helping you, let's say bring stuff in, it doesn't matter if your hazards are on. THEY WILL TOW!! This apartment LOVES to pry off of students looking for affordable housing. You will be charged for things that you certainly paid for before, so whatever you do, keep track of exactly what you are paying for with this apartment. Not only that, they calculate some things like water and sewer weirdly, so watch and make sure you are keeping track of the math. Additionally, they add random damage charges at the end! They charged my roommates and I damage to our couch at the end of the year. Luckily, we reported the "damage" (which was a couple barely noticeable scratches from the previous renter) at the beginning of the year, so we were able to dispute the charges. So, take pictures of everything and report even the tiniest of damages because you will be charged for it!!! On the outside, this looks like an affordable option, but it's not. Look into literally any other option.

DO NOT LIVE HERE!!! I finally moved out of this place and I can confidently say absolutely do not live here. i’ve had nothing but bad experiences here! first month ac was broken and they wouldn’t fix it right away because it was not 80+ degrees in the unit (it was 78-79) you cannot open the windows because there are no screens on the windows and living on the ground floor that leaves room for so many bugs to crawl in. next big issue was mold. SO. MUCH. MOLD. manager came in, saw the black mold and tried to tell us that it probably came up over night and wasn’t a big deal. After countless fights they finally put us up in a hotel for 2 nights, came back a huge green machine louder then ever was in the middle of the hallway and stayed there for 3 weeks. finally they cleaned the vents and the mold professionals asked when we where moving back in after we express we had been living there and he was concerned that we had been staying there stating it was a huge health risk. My bathtub drain, toilet paper holder and towel holder was broken all year, a huge hole in my wall where the sprinkler was, dead and alive bugs everywhere and after putting maintenance requests in none of it was fixed. window didn’t lock and finally someone came to fix that. washer AND dryer broke. it took weeks to get them fixed and they never offered us anywhere to do laundry or compensation for a laundry mat which all utilities included. dishwasher broke and sat with water in it for a week before they came and took it out. pool JUST opened in july. kitchen cabinet paint was pealing off. overall maintenance is so friendly just takes forever to come. management is terrible and not helpful or kind at all. 0/10 do not recommend living here. was asked to fill out a feedback form sent all this info (and more) never got a response back. for all the amenities we pay for they where broken half the time and look weeks upon weeks to get them fixed. save yourself the headache and hassle and find somewhere else.

Upon move-in, property was in horrible condition. A/C was not functioning, a window was broken, leather was completely torn, paint was chipping off the cabinets, and the dryer took 4 cycles to complete. As of 3 weeks later, none of these issues have been resolved. Maintenance can be incredibly slow. Staff can be dismissive of issues. Would not recommend. Update: Issues were fixed, for the most part, shortly after writing this. I appreciated the work of the staff in resolving them.

I have only lived here for a month, and I am disappointed and disgusted with how poorly this property is managed. Here’s what we’ve been dealing with: • AC broken, my fan runs 24/7 to try to cool down my room. • Washer broken — we have had to spend time and money going to the laundromat because our clothes cannot be washed at home. I washed my clothes 5 times in a row to not have my powdered detergent dissolved or pods not braking in the wash. • Toilet not properly functioning. • Mold growing under a kitchen cabinet. • An animal living in our bedroom ceiling (most likely why the ac does not work in my bedroom). We have submitted service requests, gone into the leasing office weekly, and met with the resident experience manager. Every time we have been told “it will be fixed by the end of the week,” but maintenance has failed to show up. Online it states requests are handled within 48 hours which is not true nor trustworthy. And it’s not just our unit. After move-in, trash piled up everywhere and blew across the parking lot before it was finally cleaned up. Then the fire department was called for one of the residents in our building and management didn’t even bother to send residents an email or tell us what happened. We arrived home to the firetrucks outside our building and no notifications of what was going on. This place is marketed to students as safe and reliable housing near UK. In reality, it has been nothing but stressful and neglect. Basic maintenance is ignored, communication is nonexistent, and it feels like the management just doesn’t care about residents’ safety, time, or money. I would not recommend this property to anyone. Below are images of the fire trucks, trash, and video of the noise of whatever animal is inside our ac unit.