Latitude Lexington, lexington-ky

If I could leave 0 stars, I would. I lived in this apartment complex for two years during my college experience and I would 100% NOT recommend. Right off the bat I moved into my room that had broken blinds, a crappy paint job, a broken light bulb in the bathroom, and a really bad moth infestation. It took maintenance months to replace and fix everything to make it comfortable to live in. MONTHS!!!! Their timing is absolutely ridiculous. On top of it all during my last month of residency, I was robbed and my entire purse was stolen. This included my wallet, phone, keys, and other miscellaneous items. They had recently changed the locks on our front doors to use an app on our phones to unlock. When my phone was stolen and I asked for help to get into my apartment, they told me they couldn’t make a temporary key at the time and to “call” lock out to let me in, but I would still be charged a lock out fee. When it was time for me to move out, I had reminded them of my situation and the fact that my keys (old apartment fob, bedroom, and mailbox) had been stolen. They informed me that despite the keys being “stolen” and not “lost”, I would still have to pay $75 to replace them. Of course, I will not be paying that. As much money as they have taken from me, they can afford to replace the keys themselves. Overall, Latitude Lexington is a terrible apartment complex ran by fellow college students who don’t know what the hell they’re doing. Take the extra time to look for a better place to stay. Let this one be your absolute LAST resort!!!

Me and my parents experience at the Latitude Lexington was quite wonderful. The people were quite warm and welcoming. The facility was also clean and in good condition. The amenities that were provided at this place were top-notch, and it felt really good living there. Kelly was of great help in the entire process as she was quite professional and knowledgeable about her job.

Overall, my experience here was just okay. Nothing terrible happened, but nothing really stood out in a positive way either. The amenities were definitely the highlight. The gym and pool were both nice, and I appreciated the free drinks in the lobby when they were available. My only complaint there is that the refrigerators were usually locked, and there weren't any signs explaining when drinks were available. The office staff are mostly college students, and while they're generally pleasant, they often didn't seem to have the ability to actually resolve issues. For example, my toilet didn't work properly from the day I moved in until the day I moved out. I documented it on the move-in condition form, but it was never fixed. It technically flushed, but it usually took multiple flushes every time, which became frustrating after living with it for an entire lease. Be aware that there are quite a few extra fees (parking, redecorating, application, utilities, etc.). The rent itself isn't outrageous, but it felt like there were a lot of additional charges that weren't always communicated as clearly as they could have been. My move-out experience was also disappointing. I stopped by the office to ask whether I needed to return my parking sticker—a simple question—and was told no, but the staff member's response came with a look that made me feel like I should have already known the answer. It wasn't a huge deal, but it left a bad final impression. Overall, this place is livable and has nice amenities, but between unresolved maintenance issues, surprise fees, and inconsistent customer service, I'd describe my experience as average.

Tony and Allie were amazing! They were both so kind and helpful while showing me around Latitude Apartments. They took the time to answer all of my questions and were very understanding of my situation. I really appreciated that they gave me plenty of options to consider and never made me feel rushed or pressured to make a decision. They made the whole experience so easy and enjoyable!

Our son resided at Latitude Lexington for two years. All in all it was a good experience. There were some bumps but nothing catastrophic. The second summer he resided there, the apartment complex had new management. Under the new management, the apartments were renovated to include painting, new common area furniture and countertops in the kitchen. It was nice before but even better afterwards. When it came time to terminate the lease, and turn in keys, the office staff, specifically Callie and Reese, were most helpful and friendly young ladies. So much so my husband and I spent about a half hour talking to them just to pass some time of the day. It was a hot Saturday in June and Railbird weekend. The ladies made the process easy and seem less. For the price of apartments these days, Latitude Lexington offered the most affordable option with amenities that would make the most bang for your buck.