The Rockland, lawrence-ks

I BEG YOU, DO NOT MOVE HERE. This bankrupt property is a disaster and should just be torn down. In my time living here I dealt with: 8 separate water leaks, BLACK MOLD that maintenance cut out of the wall and then NEVER came back to actually fix, a broken toilet that turned into NO toilet for an extended period (which is illegal mind you, units must be habitable including having proper toilet), and then no lid on the toilet once the maintenance guy broke it and never came back to fix it. While we had no toilet, they knew and still sent us to use the gym bathroom — which does not even have soap or towels. We also had broken cabinets just fall off the wall. Every time I call to discuss, they never get written up properly so maintenance never comes, then I get gaslighted saying it’s not requested. Lastly, the stairs going to the apartment are caving in, serious safety risk there. This also caused flooding, as there is no proper drainage outside. The list goes on.. name something, I guarantee it’s happened to me and they’re lucky I cannot add videos. The amenities are just as bad: the pool is never properly cleaned, and the gym AC has been broken for a while, which is genuinely a heat stroke risk in the summer. The “dog park” is full of poop, the trash is never taken out, it is just infested with flies. Meanwhile, management does not really care. The leasing office is full of young, childish agents, who cannot do their job. Lexi is extremely rude and condescending, please get a PROFESSIONAL and KIND manager. The other girl is equally the same. The only one who genuinely cares about his job is Victor. He takes my concerns very seriously and even showed up during one of the leaks to take care of the apartment and other affairs. THAT is a real leasing agent, not the other people who can’t communicate together and do their job to save their life. Additionally, we were severely overcharged on our electricity, due to all our leaks and maintenance had heavy duty fans constantly running and we were not able to get any money for that, even though the leaks were not our fault. They just want any money they can get as they just sent emails threatening residents with $250 charges from the pest control over “clutter” instead of fixing the actual habitability issues in the units like THE ROACHES. Save yourself the headache and look elsewhere because this is the worst property to ever exist. Please, do not be blinded by its proximity to campus, I would’ve rather been homeless. I cannot wait to get out of here and see what kind of made-up charges they’ll get me for. If you’re a student also having the same issue, reach out to KU Legal Services. Don’t let slumlords, like these people, walk over you.

This place is called the roachland for a reason. Upon move in, the unit was absolutely filthy; smelled, covered in hair, everything was visibly dirty. When I tried to use the bathroom fan, mold flew all over the bathroom. The building was infested with roaches, which they’d spray for but it was never fixed. Multiple things were broken inside the unit. The place just never felt clean, I dreaded coming home at the end of the day. They switched management multiple times during our short time here, just goes to show how awful the place is. No one wants to manage it. During these management transitions, billing was all over the place. Huge safety concerns, such as the wooden stairs being rotten out and our deadbolt on the front door was installed with the incorrect screws, making it useless. Spent my own money to redo the deadbolt. They didn’t keep up with landscaping or the parking lot. There have been multiple times when the grass grew to above my knees. The amenities that they charge for are not usable. It’s really just a complete dump, literally anywhere else would be better. Surprised they haven’t been shut down yet for health violations. EDIT: Also forgot to add that I saw multiple brown recluse spiders inside the apartment, which they wouldn’t do anything about. We never had a fire extinguisher in the apartment, another safety concern.

RUN!! ROACH INFESTED!!! Seriously. (all attached photos are from move in!!) This “new management” after bankruptcy has been completely unresponsive and misleading. I signed my lease on May 15th and still have not been given access to resident portals, payment information, mailing information, or basic move-in details. I moved into a unit with a severe roach infestation, no working toilet or shower, broken garbage disposal, outlets sparking and detached from the wall, and water coming up from about every drain. The kitchen is completely unusable. At move in, I hadn't brought any food into the apartment. I tried putting silverware into the SINGLE narrow kitchen drawer, and when I pulled it back open there was a roach on the utensils. After days of no working toilet or shower, missed maintenance appointments, and repeated promises that someone would come “tomorrow,” I asked management for any temporary solution or accommodation, even something as simple as access to the model unit shower. Scott told me he had absolutely no accommodations or solutions to remedy the situation. Because of this, I have had to pay out of pocket for a hotel just to SHOWER and use the BATHROOM. It is now May 20th, and I’ve spent WAY too much additional money on vacuum-seal bags, plastic tubs, roach traps, roach spray, and hotel stays just trying to protect my belongings and make the apartment remotely livable. I also have a documented roach allergy, which they are aware of, and has made the situation even worse. GENUINELY I would feel more comfortable sleeping in a car where there is no bugs, than in this apartment:/ Please DO NOT sign here, or let your children sign.

I was very disappointed when moving in. I did not receive a walk through prior to moving in and there are definitely concerns that needed to be addressed. There wasn’t any cleaning done except for the carpets being cleaned. Everything was dirty and there were multiple things that needed to be fixed prior to moving in. We paid for the whole month even though we were unable to move in until the 17th. That seems illegal if you’d ask me. We came in to black mold in the vent and a deep cat smell. My daughter is allergic. Trash dumpsters need to be addressed. I asked for a walk through when receiving my keys, and they of course told me to contact the customer service. I did, and it has been three days with no response.

My daughter's apartment wasn't cleaned when she moved in. We complained to the office and were told the cleaning staff "just quit". Also, no walk thru with the staff to point out any preexisting damage. We paid extra to have the unit furnished, and noticed that the couch was in a state of disrepair. Large holes and the fake leather finish was peeling off, so we bought a couch cover to go over it. After she moved out, this apartment complex sent her a bill for nearly $700. Of this, about $300 was for the couch. THAT COUCH WAS IN THE SAME CONDITION IT WAS IN WHEN SHE MOVED IN! This is completely unacceptable to demand she pay for a couch damaged by previous tenants. They also nickel-and-dimed over cleaning. Some of the charges were fair. The majority were not (paint, nail holes in wall....again, left by a previous tenant and not repaired prior to moving in). And there was also a picture of a shower head which I'm not even sure what that was about as it looks just fine in the picture and she said it had been working fine when she moved out. Since we had to fully clean the unit ourselves when she moved in, we feel that the small cleaning items she's being charged for should be a wash. For all I know, it probably won't even be cleaned anyway until the next tenant moves in and has to do it himself/herself.