The Connection at Lawrence, lawrence-ks

One star is being generous. Communication is horrible and there is almost no response with maintenance issues some being serious like non functioning appliances. They have a nice complex and nice employees (students) working the office but the bottom line is making money and doing the least amount as possible to maintain the property. My kids are starting their second year there and we will definitely be going elsewhere for their 3rd and 4th.

While it seems like people have had vastly different experiences from mine I have lived here for the last three years as a student attending KU, and I can’t say I had any bad experiences. I loved living here during majority of my college experience, the amenities were great, the apartment and furniture were all in great shape and very clean, and all of our maintenance requests were quickly dealt with. We had our water heater stop working one winter and it was completely fixed within 24 hours of the request and same with the AC when it broke during a summer. The front desk people were always super helpful and kind too!

The Connection at Lawrence's management and maintenance team is horrible. I transferred to a 1-person apartment at the beginning of August and quickly noticed the number of bugs and the dirtiness of the apartment. I saw cockroaches, spiders, silverfish, and other bugs. I called the office multiple times and did not get a response until my mom called and threatened to break the lease. They told us we had to send proof, and the pest control team would look over it. They also stated they would not clean the apartment since it was not on the lease, but when renewing my lease, a manager had stated the apartment would be deep cleaned within 15 days of move-in. At this time, I no longer felt comfortable living in the apartment, so I commuted an hour for a week. I had to pay for a professional cleaner because of how disgusting the apartment was. My mom emailed several times about the situation until finally someone arrived from pest control. Before the pest control team arrived, I went to the office and spoke to an assistant manager about removing my bug-infested couches. She stated that management would remove the couches from my front door and I would receive new ones no later than 2 weeks from then. It has now been 6 weeks, and the couches are still outside my apartment, and I have yet to receive a new one. I went to the office 4 times last week and each time was received with the same statements: "Our managers are not here, so we cant do anything," "We don't see anything on our system about couches," "Sorry, we don't know." On the 4th time I went to the office, I was laughed at by two men after telling them my situation. It was a disgusting and humiliating experience. I went for the last time today and was met with the same statements, so this was my last resort. Not only have I had issues at my apartment, but several other tenants have had management and maintenance issues such as bug infestation, broken dryers, keys that do not lock bedroom doors, water/mold damage, no hot water, a dirty apartment when promised a deep clean, broken lights, clogged drains, and broken laundry doors. It is truly embarrassing how this management treats its tenants when prices are considerably high. On the lease, it states " $0 for Furniture," meaning I am paying for a fully furnished apartment, and yet they still expect me to pay full price every month. If you are looking for somewhere comfortable to live, I do not recommend The Connections at Lawrence. I am waiting for the moment I can leave this horrid complex.

I lived in this apartment complex for a couple years and although the location and the bus stop is a plus, there were definitely as many negatives as positives about living here. The maintenance is very hit or miss. The seal on my fridge was broken for at least half a year and it compromised our food. Its heavily encouraged to not attempt to fix appliances ourselves according to the lease/staff otherwise we would've but even after multiple maintenance requests, our fridge was never fixed. The first couple of times they wouldn't even actually check the seal and would just mark it as completed. After hounding them, they finally tried to glue the seal which unfortunately didn't work and made the problem worse. In fact, when we were able to talk to maintenance directly, they said the fridge not closing correctly was due to our incompetence rather than their own failure to permanently fix it. Even after reaching out to the property management and being promised that the issue would be fixed, it still unfortunately wasn't. There were several other similar maintenance instances but this one just pissed me off the most. With most issues, they'll take up to 2 weeks to come in to resolve unless it's something simple. When we moved in, there was already damage to our individual rooms including a literal fist size hole in one of our bedrooms. If you move here, make sure to take timestamped images and more than you think you'll need just in case, as we were charged for it despite documenting the damage during inspections. Additionally, when I inquired about my emotional support animal being added to the lease, the person working at the desk at the time told me I would have to pay pet rent for all pets, regardless of if they are an ESA or a SERVICE ANIMAL. To my knowledge, that is untrue and I had asked her again just to be sure and she doubled down. She told me she would ask management about updating my profile and that they would reach out to me, which never happened despite me also sending them an email to check. I did update my pet profile and I believe it was approved but never got an email or any other confirmation which made it difficult for me to feel comfortable having my ESA living there. The biggest positive is honestly most of the office workers. They're always very nice and welcoming, though a lot of issues you will have can't be solved by them unless management happens to be there. Otherwise, they were always very quick to help me with problems that they were able to resolve. Edit to add: They responded to this review before acknowledging ANY of the several emails I have sent in the past two weeks or receiving a text back. Several of my disputes were closed with no explanation, and I did finally get a text back but still no response to any emails. :) And it seems it’s a very common experience. Once you raise any issue, they’ll immediately stop responding and will try to force you to give payment on damages you didn’t do.

Do not live here. I rented at this apartment for 2 years, 1 year in two different units, and the upper management was horrible. They charged us $300 for maybe $20 at best worth of damages and when we tried to dispute it, they would ghost us and stop responding to our emails. Then they refused to give our full security deposits back because they double charged us. When we opened tickets about it through the system they provided, they completely ignored us! The rent is way too expensive for the "quality" of living here.